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Subaru of Wakefield - Service Center

Wakefield, MA

4.6
79 Reviews
Call Service Center (888) 672-2184

79 Reviews of Subaru of Wakefield - Service Center

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May 30, 2024

David was great and kept me informed as things went along - things took longer than they thought and had no loaners but thank you for not charging me for it. David exemplifies excellent service. Also your f More

by lucey1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in the Service dept.
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May 31, 2024 -

Subaru of Wakefield responded

Thank you for the feedback! We're glad David provided excellent service and kept you informed throughout your visit at Subaru of Wakefield. We appreciate your patience and hope you won't hesitate to reach out if we can assist you again in the future!

Helpful
May 29, 2024

Christopher was great. I got to appointment on time and since I did not have someone to pick me up (when I scheduled online I thought I was going to have a ride but plans c More

by LL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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May 29, 2024 -

Subaru of Wakefield responded

LL, we're glad to hear Christopher could accommodate your schedule and get you back on the road quickly. Thanks for sharing your experience with Subaru of Wakefield!

Helpful
May 25, 2024

The staff is always very pleasant to work with. They are also very efficient! Always happy with the service here. More

by Gillary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor McCarthy
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May 27, 2024 -

Subaru of Wakefield responded

Garcia, we're delighted to hear that you consistently have pleasant and efficient service experiences with our team at Subaru of Wakefield. Thank you for choosing us! We'll see you next time. Safe travels!

Helpful
May 24, 2024

I have only used their service department but am very pleased with the job they've done. More

by glennjc21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in Service Dept
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May 24, 2024 -

glennjc21 responded

I have only used their service department but am very pleased with the job they've done.

May 28, 2024 -

Subaru of Wakefield responded

Hi Glenn! Thank you for leaving us this five-star review and the kind words about our service team at Subaru of Wakefield! We'll see you next time!

Helpful
May 23, 2024

Quick and completed all that was required! Customer service lounge clean and comfortable…Juan was polite and efficient. More

by Gail.puleo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woodley Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Subaru of Wakefield responded

Gail, thank you for sharing your experience! We're glad to hear that Juan provided efficient service and that our customer lounge met your expectations. We appreciate the positive feedback and hope to serve you again in the future. Safe travels!

Helpful
February 24, 2024

I gave one star but on this time is zero star! I buy a Subaru Outback on November 2021 since the date o just use a service on the Subaru Wakefield I had a bad experience before with a waiting time More

by Andrea Assis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Al Mazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful 1
December 13, 2023

Super service. Far surpasses Subaru of Peabody. Picked up our car, left a loaner and returned the same day! More

by susseamus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
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Helpful
December 06, 2023

Subaru was kind enough to valet my car since I should nit drive at night More

by Judepartaledis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Helpful
December 06, 2023

Excellent service; polite and knowledgeable personnel. Good communication of any problems.. I would highly recommend, and have. More

by donbisset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not a sales visit
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Helpful
October 30, 2023

Excellent communication and service at this dealership, especially Chris in the Service Department who helped me tremendously. More

by Shepard93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Helpful
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