Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
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Drew Laczynski and his management team made our purchase easy while showing us multiple vehicles to find the right one that fits our needs. easy while showing us multiple vehicles to find the right one that fits our needs. More
Very responsive, courteous service advisors provided quick follow through on service and full explanations of work done, as well as recommendations for the future. quick follow through on service and full explanations of work done, as well as recommendations for the future. More
The person we were corresponding with wasn't even on site. They were making appointments from another location telling us to ask for a person that wasn't even at that location. So when we showed up for site. They were making appointments from another location telling us to ask for a person that wasn't even at that location. So when we showed up for our appointment nobody even knew we were coming. Then ultimately we were told the car we were coming to see already had paperwork started on it with another customer. More
I never purchased the vehicle (Chrysler 300) from this dealership came to found out they were in another state. I had Cash to make this purchase. dealership came to found out they were in another state. I had Cash to make this purchase. More
They seem to have been understaffed with service. I took my car here for my tire reading low and said they couldn't find anything. Took it to dexter chevy instead and sure enough they found a nail I took my car here for my tire reading low and said they couldn't find anything. Took it to dexter chevy instead and sure enough they found a nail in my tire. They missed an obvious fix which leads me to believe they are understaffed or rush their technicians, as well. More
The walk-in service on Fridays worked great for my first oil change of my new Equinox. The service representie is very friendly and professional. Nice waiting room or shuttle bus. Quick and quality service. oil change of my new Equinox. The service representie is very friendly and professional. Nice waiting room or shuttle bus. Quick and quality service. Highly recommend and will come again More
Very poor first impressions with the van I was testing driving having a flat tire and near dead battery (it needed to be jumped). The sales person Chris Orr was not helpful and was not willing to own his driving having a flat tire and near dead battery (it needed to be jumped). The sales person Chris Orr was not helpful and was not willing to own his issues with obvious problems not disclosed online like a door not working. The van had many small details that reveal a lack of detail from the mechanics. I would NOT recommend buying or using the service center. The worst experience. More
I am extremely happy with the purchase of my first car, a 2014 Jeep Cherokee! I had been looking for this specific color and model for a while and Ashton Fetters was very kind and helpful with coordinating m 2014 Jeep Cherokee! I had been looking for this specific color and model for a while and Ashton Fetters was very kind and helpful with coordinating my test drive and then with the purchase of the vehicle. The first week I had it, I noticed it making weird noises, so I brought it in and Mark Brown helped me schedule a tune-up, all for free! I'm so appreciative and would recommend this dealership to anyone. More