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Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Ann Arbor, MI

4.3
959 Reviews

3900 Jackson Rd

Ann Arbor, MI

48103

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959 Reviews of Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

August 17, 2024

The service here is terrible. They are always short-staffed on technicians. It takes weeks to get an appointment. When you finally get your vehicle in for the appointment, it can More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordon
Aug 20, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

We apologize for the frustrating experience you've had with our service department. It's clear we fell short in providing timely and accurate repairs, which is not what we strive for. We would like to address these issues directly and make things right. Please reach out to us at your convenience so we can assist further. Thank you, Scott Hall - Service Manager - scotthall@suburbancollection.com

August 13, 2024

This place has gone downhill fast in service the last couple of years. Service people have called my husband 5 times for this service call alone despite being told to call me (wife) for MY Jeep, and this More

by laurakcowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
the mechanic who is always at lunch, Larry O'Sullivan, Joseph (JV) Villeneuve
Aug 14, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

Hi Laura, thank you for taking the time to share your experience with us. This level of service and communication is unacceptable, and we sincerely apologize for any inconvenience caused. We would like the opportunity to make things right—please reach out when you can so we can discuss this further and work on earning your trust back. Thank you, Scott Hall - Service Manager - scotthall@suburbancollection.com

July 20, 2024

Great place to do business Have a nice selection of vehicles TJ very professional salesman More

by Bigrig1mill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aric Minney, TJ Jenkins
Jul 22, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

We're glad to hear you had a great experience with TJ at Suburban Chrysler Dodge Jeep Ram Fiat of Ann Arbor. Thanks for the shoutout to our selection of vehicles. See you next time!

July 05, 2024

This dealership was extremely helpful when it came to finding a car. My agent as well as the dealership made it very easy to find a car within my budget. More

by Marciarestrada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Jenkins
Jul 05, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

Thank you for sharing your positive experience! We're glad to hear our team at Suburban Chrysler Dodge Jeep Ram Fiat of Ann Arbor could help you find a car within your budget. Enjoy your new ride!

July 01, 2024

Having worked with TJ at a location in Southfield, I was thrilled to learn he is still working with Jeep, now in A2. Like the first time, TJ was easy to work with, trustworthy, and fair. Highly recommend hi More

by MarkE
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Jenkins
Jul 01, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

Hi Mark, we're glad to hear TJ provided you with excellent service once again at Suburban Chrysler Dodge Jeep Ram Fiat of Ann Arbor. Thanks for the recommendation!

June 27, 2024

The dealership was efficient in helping me sort out the financing for my vehicle and patient with all of my questions. More

by moleyrhogan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily was very kind and welcoming, TJ Jenkins
Jun 27, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

We're glad to hear our team at Suburban Chrysler Dodge Jeep Ram Fiat of Ann Arbor could assist you efficiently and patiently with your financing questions. Thanks for the review!

June 27, 2024

They had faith I would walkout with the car I wanted the moment I walked in the doir More

by jadenamarijohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Jenkins
Jun 28, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

Thank you for taking the time to leave us a review. We're happy to help with any sales questions or concerns that you have, so please feel free to reach out to our management team at any time. We look forward to hearing from you!

June 23, 2024

There were no issues with purchasing a vehicle. Dean was our salesperson and he was helpful. After our purchase, only two days later, the engine light came on! This dealership had my vehicle for 3 More

by Ramh14102
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Greene, Dean Schultz, TJ Jenkins
Jun 27, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

Thank you for sharing your experience. It's disappointing to hear about the level of communication and delays with your vehicle's service, especially after a smooth purchase process. We strive for excellent customer service at all times, so it's concerning that we fell short here. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Scott Hall - Service Manager - scotthall@suburbancollection.com

June 20, 2024

TJ was super helpful, knowledgeable, friendly and was a pleasure to work with. Thank you for all of your help!! More

by Emma.karahan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
TJ Jenkins
Jun 21, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

We're delighted to hear that TJ provided such excellent service at Suburban Chrysler Dodge Jeep Ram Fiat of Ann Arbor. Thanks for sharing your positive experience!

June 14, 2024

TJ was a pleasure to work with! He was very knowledgeable and friendly. Would highly recommend him for future purchases! More

by Khollis03
Recommend Dealer
Yes
Employees Worked With
TJ Jenkins
Jun 14, 2024 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

Thank you for the glowing review! We're delighted to hear that TJ provided such a positive experience at Suburban Chrysler Dodge Jeep Ram Fiat of Ann Arbor. We appreciate your recommendation and look forward to assisting with future purchases!

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