Suburban Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Suburban Honda:
This is worse dealership I ever visited. Sales person is friendly but Manager was very rude. I was trying to negotiate a deal. First of all he kept me waiting or almost 1 hour telling that he is doing paper work then came with deal which was much higher then what they have provided me quote for.
When I tried that discuss and tell that this is not what I agree to he rudely told me that he will not do it and told me rudely that “I am free to take this or walk away”.
New car sales manager dose not even have curtsey to say hello to customer. Very bad experience.
Do not trust internet price what these guys give to you as they always come up with different higher quote for you and waist your time. I had 3 cars and never had such bad experience

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Suburban Honda:
I came to this dealership for service because I was visiting my parents and my CEL turned on. Since I had a 700 mile drive home, I needed to have it taken care of immediately.

I went in to Suburban Honda and was charged for a diagnostic test (that was put towards my repair), then told that my O2 sensor needed to be replaced. After waiting for a few hours, I was told that they needed to charge me for an extra hour of labor because of aftermarket audio equipment I had mounted under my passenger side seat. It sounded reasonable, so I agreed to the extra charges.

I was watching the technicians that were working on my car while I was waiting. I saw a group of them just standing around my car taking pictures, while no actual work was being done. I have an extensive audio/video system, so I can understand them taking an interest in it, but not while I'm being charged extra for my repair.

When it was time to pay, I disputed the additional charges since I thought they were unneccessary and felt like I was being taken advantage of. I was told that they could not do anything about it. I asked to speak to a manager and was told that he was busy and did not have time to talk to me about my dispute.

A few days I received a "customer satisfaction" call to ask about the service. I stated that I was unhappy with the service and explained my situation again and was told that they could do nothing to help me. I asked to speak to a manager again, and was told that I would get a phone call. I never received that phone call.

Over all, their customer service was unsatisfactory. Instead of resolving or acknowledging the problem, I was ignored.

Was this review helpful to you? Yes | No