Suburban Honda - Service Center

Evan is a true professional. He is kind, courteous, patient and informative. He answered all my questions without hesitation. I asked many questions. Evan is an asset to th He is kind, courteous, patient and informative. He answered all my questions without hesitation. I asked many questions. Evan is an asset to the Suburban Honda team. And although I hope my next visit will be for something simple, an oil change, I will trust in Evan’s advice. My thanks to Evan and team who worked on my car. More

Very helpful and professional nice work. I am very happy and satisfied with my service I am very happy and satisfied with my service More

I was hoping that this dealership would be better than Page Honda, but it wasn't. The initial service advisor, Jeff, never got back to me, and then Bob Spurgeon contacted me after I cancelled my appointme Page Honda, but it wasn't. The initial service advisor, Jeff, never got back to me, and then Bob Spurgeon contacted me after I cancelled my appointment. He left me a message, but did not return my two voice messages thereafter. I then sent him a message via email, and he finally stated that he was unable to match any Page Honda coupons. I would not buy a Honda vehicle ever again, as I don't trust the dealership to refrain from performing unnecessary tests to keep them profitable. More

I've been bringing my car here for years, and I can confidently say that Evan is the most helpful and genuinely kind professional I've ever worked with at any dealership. He's consistently friendly, co confidently say that Evan is the most helpful and genuinely kind professional I've ever worked with at any dealership. He's consistently friendly, communicative, and goes out of his way to make the visits smooth and stress-free. He genuinely cares and always makes the effort to accommodate my schedule and ensure everything is taken care of. Exceptional service every time! More

Dan Bembas is a top notch person. Dan has gone out of his way to make my service experience easy. Very informative, communicates well and professional all the way. He is an honest Dan has gone out of his way to make my service experience easy. Very informative, communicates well and professional all the way. He is an honesty and straight forward approach has been a great experience. He an asset to Surburban Honda, More

Dan knows his stuff and has taken care of me for many years! Thanks again Dan we will be back. years! Thanks again Dan we will be back. More

Rishi is perfect in his work,very patient. good customer rship and approach to clients good customer rship and approach to clients More

I had purchased my Honda CR-V Hybrid from Suburban in Oct ‘23. I came back in Jan ‘24, & spoke with Svc mgr Jeff Smith, who was Extremely Helpful & Informative in answering a bundle of questions I had for h ‘23. I came back in Jan ‘24, & spoke with Svc mgr Jeff Smith, who was Extremely Helpful & Informative in answering a bundle of questions I had for him, & I drove away Completely Satisfied. So, on Wed 5/29/24, I drove in again, & asked for Jeff, so he could set up my 1st oil, filter & tire rotation (7,400mi). Jeff was off that day, but Brenden Miller was there, and checked to see the wait time for today. He returned & told me 1hr 10min, so I left my CR-V, and after 25min, Brenden announced that my car was ready! Brenden was the perfect “fill-in” for Jeff Smith, Both having excellent Customer Service Skills! My newest opinion of Suburban Honda is that “Every employee here should be teaching Customer Service Skills to Honda USA Corporate Staff! Suburban is the BEST!!…. More

First met Jeff when he supported Acura cars about 10 years ago. He transitioned over to Honda, so our interaction was limited until I purchased a Civic for my mom. Jeff has always reached out to me to a years ago. He transitioned over to Honda, so our interaction was limited until I purchased a Civic for my mom. Jeff has always reached out to me to advise of the service my mom's car needed so that i would be in the loop of what's going on. I am and always will be grateful for his thoroughness and consultative expertise. Great listener, even better explainer of situations as it pertains to repairs. I seek Jeff out when i have to return, and I'm always pleased when he is available. More

The worst experience I have ever faced. I left my car for an oil change, and after 1 hour, Mr. Jeff Smith called me and told me that one of my tires had a nail and they wanted to change all I left my car for an oil change, and after 1 hour, Mr. Jeff Smith called me and told me that one of my tires had a nail and they wanted to change all four tires as they don’t have Michelin tires. I just replaced all my tires 6 months back.🤔 I have been using their services for the last 3 years, and I was a little skeptical about their charges, as they were charging a lot for the normal services. But I was blown away by their demands this time. The service advisor informed me that I have to change the transmission fluid, which will cost around $700–800, and that the spark valve adjustment will take another $300. I am not sure how he thought I would believe him. They are robbing us, and I am not going to go to them now and will tell my friends to avoid them too. Earlier, I used to pay the bill in the cashier's office, but these advisors are now charging the money in their cubicles. Is it a new policy or something? I am skeptical about it. Sorry, I don’t want to give it a single star either. More