Suburban Honda - Service Center

Took my car there several times for service. They are there to get as much money out of you as possible as their primary goal. Tried to sell my on having items done that were not part of required mainte there to get as much money out of you as possible as their primary goal. Tried to sell my on having items done that were not part of required maintenance. Also told me I needed a battery and alignment. Battery made it just fine for another year and took the car back to the place I bought tires and was informed that the alignment was fine. More

I brought my car in for the second time for a rattle inside the car. Both times I was told that they couldn't find it and left it at that. The rep told me I wouldn't be charged for inspection when I c inside the car. Both times I was told that they couldn't find it and left it at that. The rep told me I wouldn't be charged for inspection when I called to make the appointment because I was under warranty but then he called while doing work on the car and told me I was going to have to pay the inspection fee and that I was making "ridiculous statements" when trying to undestand why he was trying to charge me. It also took 2 visits to get an intermittent airbag light looked at because they said there was nothing they could do if the light wasn't on when I brought it in. When I brought it in the second time (after it was ignored the first time) and told him it had been going on for 6 months or so off and on but because they don't offer loaners and I don't have access to another vehicle I haven't been able to bring it in, he told me I should have found a way to bring it in and basically made it my fault. This place is full of rude people who don't care about customer service in the least. I just got off the phone with them to check on the status of my car and was told that I was "complaining". What a joke. DO NOT GIVE THESE PEOPLE YOUR TIME OR MONEY. The dealership is 5 minutes from my house and I will gladly drive an hour if I have to do have my work done at another dealership. More

I came to this dealership for service because I was visiting my parents and my CEL turned on. Since I had a 700 mile drive home, I needed to have it taken care of immediately. I went in to Suburban visiting my parents and my CEL turned on. Since I had a 700 mile drive home, I needed to have it taken care of immediately. I went in to Suburban Honda and was charged for a diagnostic test (that was put towards my repair), then told that my O2 sensor needed to be replaced. After waiting for a few hours, I was told that they needed to charge me for an extra hour of labor because of aftermarket audio equipment I had mounted under my passenger side seat. It sounded reasonable, so I agreed to the extra charges. I was watching the technicians that were working on my car while I was waiting. I saw a group of them just standing around my car taking pictures, while no actual work was being done. I have an extensive audio/video system, so I can understand them taking an interest in it, but not while I'm being charged extra for my repair. When it was time to pay, I disputed the additional charges since I thought they were unneccessary and felt like I was being taken advantage of. I was told that they could not do anything about it. I asked to speak to a manager and was told that he was busy and did not have time to talk to me about my dispute. A few days I received a "customer satisfaction" call to ask about the service. I stated that I was unhappy with the service and explained my situation again and was told that they could do nothing to help me. I asked to speak to a manager again, and was told that I would get a phone call. I never received that phone call. Over all, their customer service was unsatisfactory. Instead of resolving or acknowledging the problem, I was ignored. More