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Suburban Honda - Service Center

Farmington Hills, MI

3.8
103 Reviews

103 Reviews of Suburban Honda - Service Center

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April 19, 2019

Service Department Could Use Corporate Help I have been going to Suburban Honda to service my vehicles for about 15 years. Back then the service was stellar, but now there is more to be desired. More

by sp@rky
Customer Service
Recommend Dealer
No
Employees Worked With
Not Sure
Jun 04, 2019 -

Suburban Honda responded

We appreciate your feedback and suggestions and apologize for the lack of adequate communications about our business hours and policies. Your input will help us make improvements.

July 06, 2018

Was confirmed for oil change but didn’t take me after reachi I called service and was told that they will take me if I reach before 5 pm. I left work early drive all the way from Bloomfield Hills and was at Ser More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Karl Stuef, Jon Quick, Jackson Balk, Dave Eastman
Jul 09, 2018 -

Suburban Honda responded

Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. A manager will be contacting you shortly to try and rectify the situation. However, if you would like to speak sooner please contact our Service Manager, Dan Curmi, at 248-458-2000 or dcurmi@suburbancollection.com at your earliest convenience.

June 24, 2018

Appreciate for B. Spurgeon I’ve known Bob Spurgeon in your Service Dept. for many years now and appreciated him so much. He is a true professional. He listens very well to you a More

by C. Curran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

Suburban Honda responded

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Bob! We hope to have the pleasure of serving you again in the future!

June 17, 2018

The worst No basic respect of customers' time. Promised 4-5 hours to finish work while waiting in the store. Turned out it was not even touched after 5 hours wa More

by kg132
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other
Jun 28, 2018 -

Suburban Honda responded

We are sorry to hear about your recent experience with us. A manager will be contacting you shortly to try and rectify the situation. If you would like to speak sooner please kindly contact our Service Manager, Dan Bembas, at 248-477-1700 or dbembas@suburbancollection.com at your earliest convenience and we will do our best to resolve this issue.

September 12, 2017

I have had a very bad experience with the service..." I have been there for oil change few years never had like this time the service rep. was very bad to me, ever their casher saw that unbelievable t More

by weiy888
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ben Anderson (no on your list)
Sep 29, 2017 -

Suburban Honda responded

We are sorry to hear about your recent experience with us. Please kindly contact our Service Manager, Bob Spurgeon at 248-477-1700 or bspurgeon@suburbancollection.com at your earliest convenience and we will do our best to resolve this issue.

May 14, 2017

Bad "service" I purchased my Honda Accord from Suburban Honda in April 2016, and have since had an issue with the driver's seat. I brought this to the attention of More

by Om
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Spurgeon
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2017

SERVICE DEPARTMENT I bought my honda in Houston, Tx and recently moved back to Michigan. I was looking for a Honda dealership to take my care to for oil changes and any More

by rose zenko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen Kelley, La Ron Johnson
May 30, 2017 -

Suburban Honda responded

Thanks for the positive review. We are glad to hear your service experience with Bob was nothing short of excellent. We hope to serve you again in the future!

July 20, 2016

Terrible Service Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other s More

by Tmully28
Recommend Dealer
No
Employees Worked With
Don't know, I was handed off to someone by Maureen
Jul 22, 2016 -

Suburban Honda responded

We are sorry to hear about your recent experience with our service department. We are always improving our processes and would welcome your feedback. If you would like to speak further, please contact our service manager, Shawn Nagappa, at 248-477-1700 or snagappa@suburbancollection.com at your earliest convenience.

May 12, 2016

Very soft-spoken and gentle. New exactly what he was talking about and pinpoint the problem and we fixed it. Was very helpful allowing me to know what the problem is with my ve More

by Kenny1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince in service , Joseph Janosky
May 12, 2016 -

Suburban Honda responded

Kenny, we always appreciate positive feedback and we are happy to hear Joseph met all of your service needs when you brought your vehicle in. Customer service is our first priority and it's great he let you know what was going on and what had to happen! We look forward to working with you again next time you stop in!

May 07, 2016

My Honada Civic Airbag Inflators got replaced I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good! More

by Veera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maureen Kelly
May 09, 2016 -

Suburban Honda responded

Veera, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your service experience here with Maureen and we look forward to serving you again in the future!