I leased a brand new Mazda 3 2014 with a navigation system two weeks ago, and a week later, I discovered that on the front windscreen there was a sales promotion printed in bold stating '$2500 off-ask for details'(picture posted).
I contacted the sales person who sold us the car, and he forwarded me to the manager's e-mail stating that: 'The dealer we got the vehicle from in Ohio advertises differently'. I accepted the reason and went to the dealership to get the sign removed. It turns out that they did not have a person working in the service department to remove the sign, instead the manager asked the sales person to remove the sign. On that visit, I mentioned to the manager that my navigation system crashed one day and it took sometime for it turn back on. The manager gave me the excuse that it's a computer system, and like all computers it can crash sometime. He gave me complementary all weather mats to make up for it.
Today, it rained again and the exact sign resurfaced on my screen. During this time, my navigation system also started giving me problems. It would stop working randomly and giving me a message that 'your vehicle is not equipped with a navigation system'. (pic posted). I emailed the manager regarding both the issues, and a reply from the sales person saying,
'The navigation , probably needs an update , you can bring it in and they can do a system update, the window thing I have no idea why it keeps coming up it might be in the inside of the window I don't know , when you bring it back it Ill see if I can get it off .'
So, he is telling me that he will 'SEE' if he can get it off and the navigation system needs a system update. I got the vehicle 2 weeks ago, and they did not even bother making sure the vehicle is in a proper condition!!
I have been driving with that promotion on my car, and then the navigation system crashes on me...so much for paying 2 grands extra for the navigation system!
The sales rep called me back, and was extremely impolite on the phone. He told me that the nav system is not working because it's a 'computer' and 'computers do not work sometimes and it is not out fault'. He did not offer me an apology, neither did the manager call me back. He just transferred me to the service department to sort it out on my own.
I am very disappointed by the customer service of Suburban Mazda of Farmington Hills and I caution everyone to beware of Suburban and DO NOT lease/finance any vehicle from them. They are extremely unprofessional.
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