Suburban Mazda of Troy

Kaleb was my assigned Sales Consultant when I came into Suburban Mazda Troy to test drive a CX-50 hybrid. He did a great job of explaining the different trim levels and advantages and disadvantages of gas Suburban Mazda Troy to test drive a CX-50 hybrid. He did a great job of explaining the different trim levels and advantages and disadvantages of gas vs. hybrid. He was very up front and transparent about the pricing of my trade in as well as what it would cost to lease the car. I commend him for his cool and calm demeanor in what can be a very stressful time for car buyers. Excellent things to say about the Sales Department as they were friendly and went above and beyond to make my car leasing experience a good one. The Sales Manager was the most understanding of the crew who provided me with my credit report / score and presented me with the best deal possible. My leasing the CX-50 would not have been possible without his help. I would revisit the Financing process though. There were a lot of optional add on protections that were presented when signing the paperwork that made me feel pressured to commit to a higher monthly payment than originally anticipated. Jesse was super nice and it is part of his job to make the options available, but the associated pricing was not very practical or realistic. By that I mean, my lease payment would have doubled if I had picked the most comprehensive optional protection package, which seemed to be too much to ask and was completely overwhelming to me at the time. This is the 5th car I have gotten through the Suburban Collection in Troy (three at Hyundai and one at Honda) and I am looking forward to enjoying my new car in the years ahead. All the staff that I interacted with were genuinely interested in trying to help me get into a new car and treated me with respect. They have a really nicely designed office space and a fancy coffee maker there! I would highly recommend visiting this dealership for your next vehicle. More

The entire process from start to finish was so easy and comfortable. It truly was a great car buying experience. comfortable. It truly was a great car buying experience. More

Marcela was friendly, knowledgeable, and dedicated; going above and beyond to meet our needs effortlessly. above and beyond to meet our needs effortlessly. More

We were helped by Karyssa, one of the most knowledgeable car people i’ve ever met, She knows her product !! Her follow up , concern and help, awesome ! car people i’ve ever met, She knows her product !! Her follow up , concern and help, awesome ! More

My experience here was great! I was looking for a long term reliable car. I found some CPO Mazda 3s and CX-30s on Carfax. I had narrowed it down to Mazda. They have longevity, bet I was looking for a long term reliable car. I found some CPO Mazda 3s and CX-30s on Carfax. I had narrowed it down to Mazda. They have longevity, better standard safety features (all newer Mazdas come with blind spot monitoring and rear cross traffic alerts), SKYACTIV transmission over CVT, and a faster 2.5L engine in newer models. Overall, it was the best bang for my buck. Every time I came in, I was greeted immediately and taken to a desk. I worked with Mohammed Debs who was very knowledgeable, thorough, and approachable. He compared the info, prices, and Carfaxes of multiple cars for me. I was informed about both his and other’s experiences with different models. When it came to test driving, he pulled up and started the car for me, and thoroughly explained the many features. When I returned, he came out to escort me back. He offered to save the car for me until I could buy it in a few days. He said to call ahead a few hours at any time, and he would have it detailed and ready. We returned to seal the deal. We went over the total breakdown. He told me about the best financing options and the warranties. Moreover, he was even able to have his manager give me a small discount. As it turns out, he had already filed with my insurance and printed it out for me. You could clearly tell he was highly experienced at his job, which made the whole process a breeze! More

Great staff, communicated with me through all of my questions. Stayed engaged. Very positive experience. questions. Stayed engaged. Very positive experience. More

⭐️⭐️⭐️⭐️⭐️ Doug at Suburban Mazda was fast, professional, and made the whole process smooth. I was able to drive out the same day with a lower payment than expected. If you’re looking for top-t professional, and made the whole process smooth. I was able to drive out the same day with a lower payment than expected. If you’re looking for top-tier service and a hassle-free experience, definitely visit Suburban Mazda and ask for Doug More

Karon is amazing, professional, and fantastically knowledgeable. Karon is an incredible asset to your establishment. knowledgeable. Karon is an incredible asset to your establishment. More

Marcela is a Boss! She listened, is kind and made the process so seamless. I have never had more fun in the dealership! I would return to her every time but that won't She listened, is kind and made the process so seamless. I have never had more fun in the dealership! I would return to her every time but that won't be necessary because I love my car! Jazz was caring, knowledgable, and worked hard to get me a great rate. You'd be lucky to have this dream team in your corner. More

Matthew was beyond helpful when we were looking to purchase a Mazda. He answered all of our questions, and went above and beyond to make sure we were happy. Highly recommended him! purchase a Mazda. He answered all of our questions, and went above and beyond to make sure we were happy. Highly recommended him! More