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Suburban Nissan of Farmington Hills - Service Center

Farmington Hills, MI

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25 Reviews

25 Reviews of Suburban Nissan of Farmington Hills - Service Center

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January 07, 2023

Jordan Burns provided me with the worse customer service. He is very lazy. I sent my car in with valet pickup on a Tuesday due to hearing a squeaking noise. I also asked for an oil change and tire rotati More

by Nia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Burns
Jan 09, 2023 -

Suburban Nissan of Farmington Hills responded

Hi Nia, we are disappointed to learn of your experience here at Suburban Nissan of Farmington Hills, Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 471-0800. We look forward to hearing from you.

May 05, 2022

I have been to Suburban Nissan of Farmington Hills twice, both for a warranty recalls arriving out of class action suite outcomes. In both cases I waited for the service completion at the dealership and felt More

by SK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember
May 12, 2022 -

Suburban Nissan of Farmington Hills responded

Sk, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 26, 2021

I came here looking for a car, didnt think i would find one the same day. Very professional, was helped right away. Aaron was so nice, it was such a blessing to have him help me. He was very payient in let More

by nineshabaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Murley
Nov 30, 2021 -

Suburban Nissan of Farmington Hills responded

Nineshabaker, reviews like this give us motivation and help us ensure we provide high-quality care. We really appreciate your feedback! Che' Shaydak GM

October 05, 2020

Both my husband and I purchased our Nissan Rogues at this dealership. For the most part, the service has always been on point until today. I scheduled an appointment for my oil change and tire rotation las More

by Dissatisfied Customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kyle Thurman, John Chatzopoulos
September 21, 2020

I went in for an oil change and ended up leasing a new 2020 Rogue Sport!!! This is my 4th car with Suburban Nissan! I received excellent service that exceeded my expectations and would like to thank Shau More

by LORIANNE517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotte Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Bradley
Sep 24, 2020 -

Suburban Nissan of Farmington Hills responded

Thank you for taking the time to let us know how we did. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Nissan of Farmington Hills. We hope you have a great day! Che' Shaydak GSM/ROM

June 04, 2019

Service is either incompetent or crooked I took my vehicle in for a scheduled routine service (33k miles for oil change and tire rotation). Was informed that my rotors were "deeply grooved an More

by trapshoot1
Recommend Dealer
No
Employees Worked With
Kyle
Jun 06, 2019 -

Suburban Nissan of Farmington Hills responded

Here at Suburban Nissan of Farmington Hills, we strive for excellence, and are disappointed to hear that you received anything less. Our Service manager would really like to speak with you more regarding this matter and he will reach out. Che' Shaydak GSM/ROM

November 19, 2018

Our second Rogue Wonderful experience from the minute we walked in until we left following our tutorial. The original intent was to have the oil changed and we walked More

by Roguenurses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Bradley
Nov 20, 2018 -

Suburban Nissan of Farmington Hills responded

Thank you for taking the time to let us know how we did. We hope you have a great day! Che' Shaydak GSM/ROM

February 07, 2018

My whole family buys cars from Brian Evans. Brian Evans is professional - personable - and very knowledgeable. Myself, my two children and recently my brother purchased a car from Brian. He is More

by Teacher088
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Suburban Nissan of Farmington Hills responded

Thanks for your praise and kind comments about our team and Brian Evans. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Feb 08, 2018 -

Suburban Nissan of Farmington Hills responded

Thanks for your praise and kind comments about our team and Brian Evans. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 03, 2018

Great dealership with great sales team and services. This dealership is great at giving perfect service and remind you about your upcoming car maintenance. Brian Evans from Sales team is really an awesom More

by Anubhav Kulshrestha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2018 -

Suburban Nissan of Farmington Hills responded

Anubhav Kulshrestha, we are so pleased you enjoyed your visit to Suburban Nissan of Farmington Hills! Sincerely John Chatzopoulos GM

September 13, 2017

Worst Servicing I recently visited Suburban Nissan Service center to do my 3rd servicing of Nissan Rogue (2016). Just to change OIL & replacing air filter, cabin filt More

by Ravi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't Now
Sep 29, 2017 -

Suburban Nissan of Farmington Hills responded

We are sorry to hear about your recent experience with us. Please kindly contact our Service Manager, Kevin Hoover, at 248-471-0800 or khoover@suburbancollection.com at your earliest convenience and we will do our best to resolve this issue.

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