Summit Subaru El Cajon

First service for this Crosstrek at Summit Subaru, and first interaction with the service department. I was pleasantly surprised with the service my vehicle received today. The service writer was profess first interaction with the service department. I was pleasantly surprised with the service my vehicle received today. The service writer was professional, courteous and articulated very well. It was my first experience to receive a live-inspection video sent to my phone that was generated by the technician as my vehicle was being serviced, that I watched while I was waiting in the customer lounge. The technician recorded step by step throughout the service, showing break pad measurements in real time, fluid levels, drive line and steering components for integrity and proper function, etc. This was a first for me and I was quite impressed with it. I was also given a complementary vehicle wash voucher for a nearby facility that I use frequently. Hats off to the crew there, as a customer I really appreciate the above and beyond service today. More

the service was great-making an appointment was easy and I got the day and time I wanted. The waiting area was comfortable and I usually wit for my car. I have used the shuttle which is a great feature. I got the day and time I wanted. The waiting area was comfortable and I usually wit for my car. I have used the shuttle which is a great feature. I love my Subaru and have been very happy with it. I got a detailed explanation of what was wrong with my car and I appreciated that. More

Terrible service. Brought car in twice for service in 2 months for battery/starting issues. Neither time did they offer/mention running diagnostics on my battery drai Brought car in twice for service in 2 months for battery/starting issues. Neither time did they offer/mention running diagnostics on my battery drain. However, the 2nd time they did recommend replacing my spark plugs which were replaced on the 1st visit. When I asked them about it they said they just recommended it based on mileage, which is insane. Recommendations should be made based upon issues present and mileage since last known service. The service record which they have access to. When I called today after picking it up to ask if the battery drain diagnostic was run, they offered to do it for another 300. The diagnostic that should have been run and would have gone towards the 400 I spent on a battery. This place is a money grab, never going back there again. More

Monica was an exceptional representative. She went above what was expected of her. She saved me and did the work that I was expected to do. Can’t praise her enough. Thank you Monica. She went above what was expected of her. She saved me and did the work that I was expected to do. Can’t praise her enough. Thank you Monica. More

I liked all employees who helped me to by a new car . They were very nice and helpful and knowledgeable. They were very nice and helpful and knowledgeable. More

Very friendly and helpful I got there early and they fit me in. Great service me in. Great service More

Prompt service - kept me informed - advisor was very thorough and helpful - great service - clean dealership thorough and helpful - great service - clean dealership More

Everyone is friendly and helpful! From Jose, who reminded me to bring in my Crosstrek for it's oil change, tire rotation and multiple point inspection to Nathaniel and the technician From Jose, who reminded me to bring in my Crosstrek for it's oil change, tire rotation and multiple point inspection to Nathaniel and the technician who was super quick ---great service! More

Luis Silva was my representative and he did an excellent job! Hope i am lucky enough to get him as rep the next time job! Hope i am lucky enough to get him as rep the next time More