Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Sunset Chevrolet

Sumner, WA

Overview
Employees
Reviews
Vehicles
4.4
1,534 Reviews
Contact Dealership

910 Traffic Avenue

Sumner, WA

98390

Directions

By Type

Showing 1,534 reviews

September 27, 2025

Very helpful and ease to work with always very ease to work with everyone is always in a very positive and helpful More

by Sharontoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2025 -

Sunset Chevrolet responded

Thank you for your kind words, Sharon! We appreciate your feedback and are glad to hear that you found our team at Sunset Chevrolet helpful and positive. We strive to make every experience smooth and enjoyable. We look forward to seeing you again! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

September 26, 2025

My agent Dan did an amazing job getting me the car of my dream, I had purchased 2026 chevrolet traverse z71. This car is a sexy beast. Scott the financial gentleman was absolutely amazing. Got me a good d More

by Daylarissa04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan and Scott
Report | Print
Sep 27, 2025 -

Sunset Chevrolet responded

Thank you! We're delighted to hear that Dan and Scott were able to assist you in finding your dream car, the 2026 Chevrolet Traverse Z71. It's great to know that you felt supported and valued throughout the process. We appreciate your recommendation and look forward to welcoming you back to Sunset Chevrolet in the future. Enjoy your new ride! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

September 04, 2025

Great car buying experience. Bought a used car for my daughter's 16th. Derek and Mark were great. They helped me find a car that had all the safety features you want for your kid More

by Tracy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2025 -

Sunset Chevrolet responded

Thank you for your wonderful review, Tracy! We're thrilled to hear about your positive car-buying experience at Sunset Chevrolet. It's great to know that Derek and Mark were able to assist you in finding the perfect used car for your daughter's 16th birthday, focusing on safety and budget. We appreciate your kind words and look forward to welcoming you and your daughter back for any future needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

July 24, 2025

I had a good experience with Sunset Chevrolet. From leaving my vehicle with Lorenzo in service, to picking up a rental, to kepting me informed about the status of the vehicle. Also to picking up More

by Zl800xlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Sunset Chevrolet responded

Thank you, Walt, for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a good experience with us at Sunset Chevrolet, from service with Lorenzo to the rental process. Your satisfaction is our priority, and we appreciate your kind words about our team's communication. We look forward to serving you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

June 30, 2025

Sunset is honest, has great communication, and puts their customers first. The service was done without any complications and in a timely manner. More

by Teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine
Report | Print
Jun 30, 2025 -

Sunset Chevrolet responded

Thank you, Teresa! We're glad you had a smooth experience with us at Sunset Chevrolet. Honesty, communication, and putting our customers first are top priorities for us. We appreciate your support and look forward to serving you again soon. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

June 11, 2025

My wife and I have bought two new vehicles from Sunset, largely because of the warranty for life. Both vehicles have oil consumption issues. When we tried to get these issues looked at both times they came More

by derekanderson8
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Sunset Chevrolet responded

We’re disappointed to learn about your recent visit. Our goal is always to provide long-term value and support through programs like Warranty Protection for Life, and we regret if things didn’t align with your expectations. To ensure your warranty remains valid, it’s crucial to perform the manufacturer's minimum required maintenance. We strongly encourage every customer to read their owner’s manual, as each vehicle can have a different service schedule. We appreciate you taking the time to speak with our service manager. Our team was able to work with GM and offer a discounted price for your repair. We're disappointed you chose to decline this offer. If you ever reconsider, Sunset is always here to take care of you and your vehicle. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Jun 12, 2025 -

derekanderson8 responded

$8000-$13,000 is not much of a discount, rep who called me even said he was disappointed in the lack of discount. I can buy a new or rebuilt engine and have it installed for way less than your "discounted price". I'm sure you are disappointed that I declined your offer, it would have been a great payday for your shop. Expecting customers to read their owner's manual on a regular basis to ensure the maintenance gets done is a nice loophole you give yourselves to get out of paying for costly repairs. Pretty sure most people like us rely on the service shop to tell us when required maintenance is due.

May 28, 2025

My power train warranty was void because the service department didn't change my cooling system and I broke a drive axle? Even though I never missed an appointment and did everything my advisor advised More

by Joelcraswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Sunset Chevrolet responded

Thank you for taking the time to discuss your concerns with all our management team. The Sunset powertrain warranty, administered by AGWS, requires routine maintenance to be performed in accordance with the manufacturer’s owner’s manual. Unfortunately, based on the documentation provided, those specific maintenance requirements were not met, which affected the eligibility for warranty coverage and denial by AGWS. This was not a decision made by Sunset. Therefore your frustration with us is a bit misdirected. We recognize how disappointing this must be. No one wants to face such a major repair unexpectedly, and we understand your concerns about whether you were adequately informed about the maintenance expectations. This requirement is very clear in the written contract you signed. While we cannot verify past conversations, we do empathize with the position this has put you in. Despite these limitations, Sunset Chevrolet made every effort to explore possible solutions. We reached out to General Motors on your behalf in hopes of obtaining goodwill assistance to help offset the cost of the repair, but unfortunately, that request was not approved. Wanting to do what we could, we offered you a significant discount on the repair. Unfortunately, you are not alone here. Warranty companies are more ridged than ever before with the payment or denial of claims. This is why we created the “Warranty Health Check” at Sunset. It is list of a few questions that will give you some indication if your warranty is at risk…and if it is, some remedies we can assist you with at any time. If you would like to explore these, please let me know and I will do all I can to help you. Thank you again for your business. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

May 17, 2025

I am very happy with the my experience dealing with Sunset Chevrolet. Mick and Scott were very helpful. I found a great vehicle with a lot of valuable extras such as needed warranty. Thank you. I'll re More

by Papa Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2025 -

Sunset Chevrolet responded

Thank you so much for your feedback! We're pleased to hear that you had a great experience with Mick and Scott at Sunset Chevrolet. It's great that you found the perfect vehicle along with valuable extras like the warranty. We appreciate your recommendation to your friends and look forward to assisting you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

March 09, 2025

My wife and I had an excellent experience at Sunset. We would highly recommend them if you are interested in a new or used vehichle More

by thefourhoods
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Sunset Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you and your wife had an excellent experience at Sunset Chevrolet. Your recommendation means a lot to us! We look forward to assisting you again with any future vehicle needs. Safe travels! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

March 03, 2025

This dealership has always been awesome to work with. I would recommend others to purchase and have their cars and truck serviced here. More

by Ct_1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Sunset Chevrolet responded

Thank you so much for your kind words! We truly appreciate your recommendation and are thrilled to hear that you've had a positive experience with us at Sunset Chevrolet. We look forward to serving you and your vehicle again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

1
2
...
154