Suntrup Kia South - Service Center

Sloooooowwwww service is just the beginning. From a sales standpoint Nick Pashos is excellent. I would still be dealing with him if he was with another dealer. I bought 5 vehicles from Suntrup K From a sales standpoint Nick Pashos is excellent. I would still be dealing with him if he was with another dealer. I bought 5 vehicles from Suntrup Kia South between 2007 and 2014. Every one of them was serviced at their service center. Because of the lifetime warranty provided with the purchases of the Pre-Owned vehicles I was forced to have service done there to ensure the validity of the warranty. I was fine with this at first because the prices are very fair and made even more so with their coupons. However, after moving to their current location something changed in the service department. The personnel changed and so did the expediency with which I was accustomed. I used to be able to get an oil change and tire rotation completed as a "waiting" customer in under an hour. Those days were gone. I would be there on average for at least an hour and a half for just a simple oil change. God forbid I need anything else done. Second there were several times I would bring in a particular vehicle I bought from them (2011 Kia Soul) it needed something done other than what I brought it in for. A starter replaced, AC lines replaced (yeah, A/C lines, twice!!), various plug wires that just weren't "holding up" etc. When we would question it or present a coupon we were treated as second class citizens or at least a major inconvenience. This surprised me because after all we were buying Kia's. It's not like we were having a BMW 7 series serviced or anything. We were obviously on a budget. My sales person respected this why didn't the service department? There was one instance when my wife brought the car in for an oil change and when the service specialist told her we were going to need brakes she said she was going to call me about it and ask about my advice (because we had only had it for 6 months at the time). She was told that she needed to make a decision quickly because there were "other" people waiting. Finally when it came time to trade in the aforementioned Kia Soul I was offered $1500 to trade it in which was far below the value at the time. I was told the service department reported hail damage on the vehicle upon their trade in evaluation. I disputed this to no avail and that was it for me. Five years of service on the vehicle at that location. Five vehicles purchased from that location in seven years time. Each and every vehicle serviced there. I made my mind up for better or worse I would take it to Mungenast Honda across the street and trade it in on a certified Honda. Lo and behold they gave me $3500 for a trade in value, never mentioned hail damage and an oil change takes 1/2 hour. What a difference a dealer makes. I wished that Nick had worked for a different dealer because I had purchased 2 other vehicles since this experience (January 2017). He always respected my budget requirements even when I made it difficult. It's a shame my service wasn't met with the same professionalism as the 5 vehicle purchased with Nick Pashos as my sales person. More

Car Wash Service Works Against the Consumer I've been a 2 time buyer from Kia. The car washes for both our cars keeps us coming back and buying. However, the "manager" in charge of the car wash I've been a 2 time buyer from Kia. The car washes for both our cars keeps us coming back and buying. However, the "manager" in charge of the car wash service at your new location has repeatedly been rude and unprofessional. He clearly does not want to help me Everytime and Anytime I come. He tells me the wait will be extreme , not to warn me , but to influence me to go away. Last time he left my car running , with the antenna on top of my car and didn't come to the waiting room to get me. Once a half hour went by I stepped out saw him on his phone and my car as described. Today he did the same thing , didn't say hi, told me it would be OVER 30 minutes bc his porters were busy with other cars (that didn't even have plates on them). His exact words were "you sure you wanna stay". I asked him to open the garage door and left. This is a back to back occurrence with ONLY this 1 employee. I have kept my mouth shut for weeks but today there were over 6 other employees standing around watching him do this to me again and I cannot hold back anymore. Why should I be punished for this? And now that I have made a claim is he going to be vengeful to my car? I have been getting my car washes for over 2 years and have never experienced this. I always tip my porters and am courteous. Now what? More

Great dealership this is the second vehicle we have purchased from this dealership-Jeff Benne was great to work with-friendly, knowledgeable, and not high pressure-I h this is the second vehicle we have purchased from this dealership-Jeff Benne was great to work with-friendly, knowledgeable, and not high pressure-I have my 2011 Optima serviced here and the service staff is also great-would recommend Kia and this dealership-we were there for an oil change and left with a 'new used" vehicle More

Excellent Experience! I would like to thank the Suntrup Kia team, beginning with JOE LIM, who was our first contact. He was courteous and customer-oriented! He connected I would like to thank the Suntrup Kia team, beginning with JOE LIM, who was our first contact. He was courteous and customer-oriented! He connected us with our salesman, CHRIS BITTICK. CHRIS BITTICK was fabulous!!! CHRIS connected us with BEN McFARLAND, in finance, who was quick and efficient in his work! CHRIS and BEN both made our leasing experience very stress-free and enjoyable!!! We had been happy with Suntrup Hyundai since 2010...but have recently switched to Kia, leasing two 2015 Kia Optimas!!!! The service was absolutely awesome!!! (I look forward to working with this group in the future!) Chris, I appreciate your patience and Ron thanks you for the licorice! Sincerely, Denise and Ronnie Brown More

I am Happy. Thank you Nick Pashos for helping me ge into my 2015 Optima..... I really appreciate you and Suntrup team....thank you thank you and I look forward to Thank you Nick Pashos for helping me ge into my 2015 Optima..... I really appreciate you and Suntrup team....thank you thank you and I look forward to doing business with you all in the future. More

Great Service I had a rather tricky computer problem and the technician Josh took ownership and worked diligently on it until it was resolved. He kept me advised of I had a rather tricky computer problem and the technician Josh took ownership and worked diligently on it until it was resolved. He kept me advised of what he found and what it took to complete the repair. I have owned many new cars and have never had this level of service. I would also like to give honorable mention to my salesman Jon and the service advisor Dave. They all did everything they could do to make my experience a good one. Thank you all, especially Josh. I have bought a couple of cars from this dealership and have always had an exceptional experience. And thank you, Jon Chung, for that. More