Suntrup West County BMW

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Suntrup West County BMW:
http://www.dealerrater.com/dealer/

If you want to get screwed over at every possible opportunity I would highly recommend Suntrup West County BMW. This dealership embodies your worst car dealer

nightmare. The quality of service you get from these so called customer service professionals earning these huge salaries is a joke. I get better service ordering a

hamburger than you will ordering a $40,000 car.

If you want to get lied to call Suntrup.

If you want to be treated like an idiot call Suntrup (and believe me you will feel like one if you buy from here).

If you want rude staff call Suntrup.

If you want someone who will verbally beat you down and not let you talk if you have even the slightest issue call Suntrup.

They will lie to you about the features on a car. The will tell you the car has features - and you will pay for these features - only to find out when you get home

that you have been screwed.

They will pull every trick in the book to get you to "Sign Today". They will lie to you about financing, and payments.

They will tell you - "I'm giving you $20,000 for your trade in - BUT I JUST NEED TO PUT $14,000 ON THE PAPERWORK because "insert reason here".

AND if you lease - they will screw you over with outrageous charges when you take the car back at the end of the lease.

AND get this - all this is done with management backing - it's like the sales staff are trained to be that way. By screwing you over they must get extra brownie points

from their bosses. I can imagine the meetings - "So, how did you do today - well I managed to screw 2 customers with lies and false promises - oh good boy - here have

a doggie treat.

How these a** h***s have the conscience to sleep at night I will never know.

Don't expect any of your calls to be returned - unless they think you are going to sign on the dotted line in the next 30 minutes.

Don't expect any of your concerns will ever be listened to - THEY WON'T.

Oh, and did I tell you that after I bought my car the finance manager called me the next day to demand another $2000. Not only is this highly immoral (typical for

Suntrup) I expect it is illegal. And no, I didn't pay it!!

I used to love BMW but now I can't look at one without becoming SICK.

Oh, and you won't get any help from BMW head office either who basically passively condone the c**p that goes on and tell you (very politely in not so many words) to

go and screw yourself.

YOU HAVE BEEN WARNED - IF YOU GO THERE NOW AFTER READING THIS THEN I'M SORRY BUT YOU DESERVE EVERYTHING YOU GET!!!

The only reason they get a rating of 1, is because there is no option to rate at ZERO on this web site.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Suntrup West County BMW:
This letter is a follow up to my very unpleasant conversation around noon today with your sales manager, Orson Guyton. I have never had any representative of a company address me or conduct themselves as belligerently and as loudly as he, even after I asked him to calm down so that we could have a reasonable conversation. The video that was recorded today clearly shows his unprofessional behavior. Yelling at me did not make what he said right or change the facts that I did not authorize the order of the car or the charge until Monday, May 18, 2009. I want you and/or Suntrup BMW to honor your sales representative Tim Eberharts sales promise on Friday, May 15, 2009. In Tim and my conversation on Friday around 3:30 in the afternoon, I was told if I signed the credit application and put a $1,000 deposit down that on Monday I would be allowed to cancel my order and get a refund of the deposit or apply the deposit to another car. I called at 10:00 a.m. on Monday, May 18, 2009 to cancel my order and get a refund of my deposit. If they ordered a car without my authorization you need to cancel it and not penalize me for the misrepresentation of your sales rep. I also expect to be sent a refund of my deposit of $1,000. I dont know why nor do I care why your sales reps stories have changed between 3:30 p.m. on Friday and 10:00 a.m. on Monday, but this is not how a reputable company does business. The credit card charge has not even posted to my account as of today, so I dont understand why you cant refund the charge as I was told on Friday afternoon. I have filed a complaint with the Better Business Bureau, made an executive complaint to BMW, and have contacted a local news station due to the numerous complaints against Suntrup BMW for poor customer service, misleading sales practices, and difficulty in obtaining refunds. I expect that you will be hearing from all of them. This has been the singularly most unpleasant sales experience that I have ever had and I never wish to do any further business with your company. I am trying not to hold Mr. Orson Guytons behavior against BMW as a whole, but his conduct today was reprehensible.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup West County BMW:
I took my M3 2008 car to Suntrup West County BMW for the third time to fix a problem when shifting from park to drive it makes loud noise and still the problem has not bin fixed. When I p/u my car the next day (Oct 22nd ) I noticed a very obvious bent on the drivers side door. GM Ray N. he did not want to work with me

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Suntrup West County BMW:
All of these reviews are true. I had my deposit held there! Tim was so rude and made false promises. He called me asking me on dates at all hours!The manager ORson was running around the showroom using horrible profanity. The finance manager was the only decent employee I came in contact with. I later brought my lease car in for an inspection, the lease girl said everything was ok, so did the manager. Later I get a call that I have around $1500 in damage from some other girl. They did this because my new car wasn't purchased there(because I got the run around in getting it!) and I went to Plaza, go to Plaza not here!! I later meet the lease girl again through a group of friends, she wound up losing her job over this and not tolerating the lack of profesionallyism in there. She was asked to offer customer's lap dances in exchange for car purchases!!!There were several other things she went through there relatively as bad but the place needs to be closed down!! They are just terrible people and should be selling cars at a salvage yard because they are all TRASH!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Suntrup West County BMW:
I would only wish that the BMW Regional Manager would read these postings and remove them as an authorized dealership. I purchased a 530I from West County back in November. This has been one of the worst mistakes of my life. And to be honest I should have seen it coming. When I walked into the service department the equipment was and still is very outdated. Other BMW dealerships are extremly clean and upto date.

Tim was my saleman and I too had to put down a deposit to "hold" the car. I should have seen it coming.. When I asked Tim specific questions about the car he lied on almost every one. How long had the car been on the lot.. It just came in.. When I asked about the car having a Certified sticker on the windshield he stated that all of the cars get the sticker and the customer can have it certified it they want or save the extra $2000.00 I was told that this specif car had already been certifed and it would get the 2.9 finacing. Well I did get the 2.9 finacing but the car was far from being what I would call certified. When I spoke with the servcie department about certain iteams they stated that the car had two new tires put on it a few months earlier when the car had been certified. I asked if the oil had been even changed and it had not. I did get a "free" oil change from the deal.. but was not even offered a new cabin filter. I tell eveyone that I know that I love the car but want to sell it because I was lied to and it reminds me of how bad I got screwed. Oh and the wind noise from the car sitting all summer on the lot. That is finely tuned BWM noise....

Please someone shut down this terrible excuse for a dealership.

Sincely

Another unhappy West County customer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Suntrup West County BMW:
I have been a victim of the famous deposit scam myself. Wish I would have found this site sooner. After getting scammed and doing more research about this dealer and its employees I was amazed. I found that the salesman I was scammed by (and its now obvious other were also) according to case net has a very shocking criminal record and should by no means have access to customers personal information. Please help me to pass on the reputation of this dealership. If you are at all thinking of purchasing from this dealer do some research first. It's very easy to see for yourself in about five minutes on the internet what kind of business they are running. One rating site even has a disclaimer that they found employees giving false rating on themselves.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup West County BMW:
I bought a used BMW from the Suntrup network and it came with a used car warranty. I decided to take it to the Suntrup BMW dealership for its scheduled maintenance. The service department said it needed a new radiator. I called the original Suntrup dealership and they said I was covered in this by the warranty. However when I went to pick up the car, West County BMW refused to honor it. Also, items were not checked on their service maintenance checklist for the type of service I requested and was charged for, which appear to not have been done. I was also charged for an expedited part which I had informed the service rep I did not need expedited. I noticed I was missing a piece of a part in the engine compartment that had been there before I brought the car in.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Suntrup West County BMW:
I'm so happy to find this website as it gives me an opportunity to vent. Reading the other reviews, I see that my experience was typical. I called inquiring about the availability of a new 328i last November. The sales person asks for some details, options, color and says that he is going to call around and let me know if a car of my description is available from another dealer. He calls the next day and says that he has found the car that I wanted, but I need to put $1000 down immediately to hold the car. I don't like to be pushed but he says no big deal, its fully refundable and the deposit is only to hold the car until I decide. I give him my credit card number. I had never been in the dealership.

Two weeks later, i call about the car. I'm told that its still in Germany and being manufactered as we speak. That the car will arrive in 6-8 weeks. I tell them that I don't want the car, that I want my deposit back. My sales person, Tim, tells me that I need to speak to the manager, I wait on hold for 30 minutes and hang up. I call back, ask to speak to Tim, they tell me that he is out. I call every day for a week, Tim is always out of the office. Finally, I ask to speak to a manager, he says that I need to deal with this with Tim. Tim is never there. I get in my car, drive to the dealership and ask to see Tim. Tim greets me like I'm his long lost friend. He tells me that he has a bad back and has been out of the office for a few weeks. (But noone in the office ever gives me an excuse, or any message that he is not in, I'm usually put on hold, and then told, he is not in). I tell him that I want my money back, that I don't want the car. He pleads with me that getting the money back is going to be a big hassle, that he never told me that the car was coming from another dealer, that it was always clear that he was going to have to order from the factory, that this is just a big misunderstanding. That the car is going to be here soon.

I decide to wait for the car. The car arrives and I love it. The price I got is a competitive one. But it took some hard negotiating and with me on a calculator checking all of their numbers. In the end, I'm happy to have bought the car, but am totally burned up because of what I know was completely dishonest behavior.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup West County BMW:
I brought my 2003 BMW 325 in for service for 4 specific things. (1) radio was getting poor reception, (2) seatbelt light, (airbag light) and (4) check control light. I had brought the car in 3 other times for the radio and 1 other time for the ckeck control light. When I checked in at 8:00 am, I explained what the problems were and received a loaner for the day. At no time did the rep mention that some of these problems may not be covered under warranty.

I received a call about 4:00 that afternoon and was told that the vehicle would be ready at 5:00. I arrived at 4:55 and was told that the paperwork was not ready yet and to have a seat. Around 5:25, I was ready to check out. I was told that I had a balance of $57.40. I questioned this amount and was told that a service tech would explain this to me. The cashier came back out and said that the airbag fuse WAS NOT covered under warranty and that I had a $50.00 deductible. I said that nothing was mentioned at the time of drop off and what other items are NOT covered under the warranty. She told me that this was the only item. HOW CONVENIENT for them. If I would have been told earlier that morning, I would have let the airbad light stay on but because my owners manual said to have my BMW center inspect the system immediately, I did. My complaint is if work is to be performed and that work IS NOT covered under warranty, I should have gotten a call to let me know and to see whether or not I wanted to have it repaired. I was home all day. The radio was covered and come to find out that it was a loose cable, the seatbelt light had a poor connection and the rear taillight housing had a poor connection.

Lastly, when I paid the balance due and received my car, I was told by the ported that they didnt have time to wash it but if I wanted to wait a little while longer, they would get right on it. In all the times I had service done on my vehicle, they never washed it.......So why start now.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Suntrup West County BMW:
I have had my car serviced with them several times and have had excellent service. The parts department is iffy at times. There is a asian man at the service department and he is the most friendly service representative and goes the extra yard to help you out. Will continue to go to Suntrup for service. Parts i would recommend Plaza.

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