Superior Ford of Plymouth MN

Guy, James and Scott truly went above and beyond in customer service! I came in for an oil change and asked they could replace my headlight bulb quickly too. Unfortunately, it is not an easy fix (hav customer service! I came in for an oil change and asked they could replace my headlight bulb quickly too. Unfortunately, it is not an easy fix (have to take the bumper off). James was able to replace the bulb without taking the bumper off but the bulb was not the problem afterall. He hooked it up to test for voltage and it was determined I would either have to leave the car and bring it back for a diagnostic check. Scott was my sales guy that sold me the car so I went to say "hi" to him and told him the situation with the headlight so he went back into the garage with me when he didn't have to. These 3 men really impressed me! More

The underlying issue with the service experience (that I had) was lack of followup and friendly staff. But the biggest complaint I've had lately with this is incompetant tech who did the work. I came i had) was lack of followup and friendly staff. But the biggest complaint I've had lately with this is incompetant tech who did the work. I came in to have a shifter control part fixed on my shifter know in the dash... they had a hard time figuring out the initial problem...and it turned out the be very same problem that occurred on this vehicle about 3 years ago. They claim this problem shouldn't have happened again (after it was initially fixed in 2008)...but it broke again last week (same part). My hunch is the quality of the service that was performed or the part they used back in 2008 was the underlying problem...causing it to fail less than 3 years later. The other big complaint I dealt with was after (they said the vehicle was ready) they didn't offer to stand behind the previous work and offer me any discount or do the work free of charge. The tech who fixed this knob...caused some other issue once I picked the vehicle up. The tech forget (ya right) to hookup the airbag indicator sensor...so the airbag light was constantly flashing upon vehicle start. All I ask for me competance in the work being done...please verify everything works & is thoroughly tested before contacting the customer saying it's done...because in my experience it wasn't...also please stand behind the work and vehicle and work with the customer on either offering discounts or other incentives to return. Because the experience I dealt has seriously raised questions about whether or not I would ever return to using Superior Ford Service in the future...I may decide to start taking my vehicle/service needs elsewhere in the future if these issue continue. Thanks More

Both Scott and Dan were great to work with. I am very pleased with my purchase of my Edge. Working with Scott on the sale was fast, easy and genuine. He was informative in finding and helping me select pleased with my purchase of my Edge. Working with Scott on the sale was fast, easy and genuine. He was informative in finding and helping me select my purchase. I would recommend the delearship and Scott Schlee. Respectfully, David Neraasen More

I came in for an oil change but also had a question about a noise I was getting when accelerating. The oil change staff and a service advisor diagnosed the problem for me as a hole in the muffler. It reall a noise I was getting when accelerating. The oil change staff and a service advisor diagnosed the problem for me as a hole in the muffler. It really helped for them to identify what the problem was. Now I can make an appointment for that specific service. More

I had a electrical problem with my new Ranger. I called the service dept early in the morning (before 7:00 AM)and was told I could come right in. Diagnostic service was quick, a rental car was provided wh the service dept early in the morning (before 7:00 AM)and was told I could come right in. Diagnostic service was quick, a rental car was provided while parts were on order, and parts were installed and tested as soon as available. I couldn't have asked for better service! More

I have had my car serviced at Suoerior Ford for more than five years. I have always recevied excellent service. I trust Greg Graham and always follow his suggestions. I've never been disappointed. It's v five years. I have always recevied excellent service. I trust Greg Graham and always follow his suggestions. I've never been disappointed. It's very great to have a service department where I feel so comfortable. More

My husband spent 4 hours at the dealership while your staff worked to figure out why none of my keys would start the car on one day. It happened once for them also, but even with all of the tests they pe staff worked to figure out why none of my keys would start the car on one day. It happened once for them also, but even with all of the tests they performed, there was never any indication of what was wrong. It has not happened since. I am very appreciative of the time and effort spent in trying to find a cause. My husband said you were keeping my record open, so if it happens again, you're ready to go on repairs for me. Thank you. I hope it was just a quirk, but I'm glad to know you are there when I need you. More

A nice quick transaction without the addons like document fees and extreme pressure to buy extended warranties. No problems. Everyone at dealership was very friendly without pressure. Vehicle was clean an fees and extreme pressure to buy extended warranties. No problems. Everyone at dealership was very friendly without pressure. Vehicle was clean and serviced before we left. I would definitely recommend this dealership to other buyers. More

Everyone was nice enough and did what they were supposed to do. I think the pricing is a little high but so far I haven't had to worry about the quality of work. If that changes I would change dealerships. to do. I think the pricing is a little high but so far I haven't had to worry about the quality of work. If that changes I would change dealerships. The car wash was a nice touch. The cashier was a nice lady too. More

The only bad thing I can say is that, once we found the car that we wanted it took a lot of time for the manager to go back and forth to get the car secured and get the price correct. We didn't intend on s car that we wanted it took a lot of time for the manager to go back and forth to get the car secured and get the price correct. We didn't intend on spending all morning there, but that's what happened. More