Superior Ford of Plymouth MN

Service team was fast, friendly and very helpful. Brought my Mustang in for an oil change after winter storage and found the battery had died. The team got all my services done really fast, and they Brought my Mustang in for an oil change after winter storage and found the battery had died. The team got all my services done really fast, and they helped educate me on better winter storage practices (disconnect battery, fuel lines, occasional start up, etc.) More

Went in for my 15,000 mile checkup. Service was friendly (they even washed my car). The waiting room was comfortable and I was able to watch TV. Making me register and write 250 characters is stupid. Maki (they even washed my car). The waiting room was comfortable and I was able to watch TV. Making me register and write 250 characters is stupid. Making me register and write 250 characters is stupid. Making me register and write 250 characters is stupid. More

The gentlemen at Superior Ford gave me impeccable service during the purchase of my used Honda Civic. They catered to my preferences, needs and schedule. The process of buying my car not only went smooth wit during the purchase of my used Honda Civic. They catered to my preferences, needs and schedule. The process of buying my car not only went smooth with their support, but I left completely satisfied. I give my highest recommendation to anyone looking to purchase a new or used vehicle at Superior Ford. More

When test driving the truck I asked about about the satellite radio as I saw the button on the dash as was told by the salesperson that it was included and we would also receive 6 months free programmi satellite radio as I saw the button on the dash as was told by the salesperson that it was included and we would also receive 6 months free programming with the vehicle purchase. He reiterated this with a pamphlet when reviewing the purchase documents and as we were leaving said he would go in to call Sirius to set up the receiver so it would be activated in the morning. We come to find out that the vehicle does not have the satellite equipment included when my husband called to inquire why it is not yet set up yet. Instead of honoring what was promised in the sale, the New Car Sales Manager said it was our fault for waiting so long to bring the issue to his attention and was unwilling to take any action. When I told him we had not completed our survey he then said he would call Best Buy to see what could be done and call me back. He called me back later that night and said he would have the equipment installed once he received our completed survey back that indicated that we were completely satisfied on every item. I expressed concern that this option lacked integrity and said I would call him back the next day because I wanted to speak with my husband about the offer. After talking to my husband he agreed that this 'option' would violate our morals and values because we would be forced to lie on the survey. When I called the New Sales Manager back to explain our position he said 'ok' and hung up. My entire family has been purchasing vehicles at this dealership for 30 years, but NEVER again. I am much more upset about the lack of customer service once the issue was brought to their attention - blackmail is not a way to get "Customers for Life" as their slogan says. More

This is a two parter. Part 1. Last year I was looking This is a two parter. Part 1. Last year I was looking for a 2010 GT500 and since Superior Ford was close, I stopped by and asked if they can find This is a two parter. Part 1. Last year I was looking for a 2010 GT500 and since Superior Ford was close, I stopped by and asked if they can find one or order one. They said they needed money down and I gladly gave them $1000 because I knew I wanted one. They never called, I had to call to find out status. They kept saying they couldn't find what I wanted and some crap about that they are the only dealer in Minnesota to be able to get the GT500's at the time. I would even show them the exact car that I wanted on the internet at another dealer... no response. So after a week I asked for my money back and got it at another dealer. They did give my money back... that was good. Part 2. So just this last week I wanted to get a new 2011 Edge since I am having my first kid and needed a better suited car. I figured I would go to Superior Ford and test drive one. I know, I know. I am stupid. But I figured that as long as I don't use the same sales person, I would be ok. Nope. Basically the same deal. I had to call or email them for status, they said that they can find any or get any that I wanted. So this time, I just went to another dealer and bought the exact one that I wanted. After talking to the dealer that I bought the car from... they said that they don't ever deal with Superior Ford and in fact, the guy that owns Superior Ford has two other dealerships and they don't even deal with them. Just don't do it. Go try one of the other many dealers in town... you will be happy that you did. More

They are the only dealership that does not run background checks on employees and it shows. Worst dealership ever. They scammed me on my repair, lied to me at financing and overall suck. Avoid them at checks on employees and it shows. Worst dealership ever. They scammed me on my repair, lied to me at financing and overall suck. Avoid them at every cost. They depend on their location and could care less about doing what is right for the customer More

Everybody knows that between dealers and customers, there is information asymmetry. That is, dealers know more about the vehicles than the customers. The relationship is built on trust. Customers select one is information asymmetry. That is, dealers know more about the vehicles than the customers. The relationship is built on trust. Customers select one to the extent that they can trust it. This dealer is certainly not the one I can trust. I visited this dealer once and tested one model. I expressed my interest to buy one. You know what, a guy told me that I can't buy it at the price listed. I can't believe what I heard: the listed price is for the "green" one, not a different color I wanted. I also wanted to trade in a car. The price they offered--a couple of hundred bucks. At other dealers, I can get at least 1000 dollars. Based on my personal experience, I definitely will not recommend this dealer to any of my friends. More

I purchased a 2007 BMW X3 and was told it had the remaining warranty which would cover everything right down to the windshield wipers. Shortly after purchasing the vehicle I n had several neighbors remaining warranty which would cover everything right down to the windshield wipers. Shortly after purchasing the vehicle I n had several neighbors comment on how odd my car sounded. I brought it to BMW to have it serviced. To my surprize they told me the engine warranty was voided by BMW way before I purchased the vehicle. They told me the reason was because it never had been brought in for it's regular maintenance and had not had an oil change in 30,000 plus miles. I called Superior and they assured me they would take care of me. Well, the didn't. They ended up saying the only thing they would do is pay half of the repair cost which was well over 2,000. They also would not even pay for the extended warranty. I ended up trading the vehicle back to them and they deducted over $2,000 even though I had not changed the value by the number of miles driven (under 1,000). I ended up having to spend over $6,000 to get into a similar vehicle that smelled like smoke and was a car I really am not even happy with. I have several family membersin the car buisness and they all said they definately should have returned the car. The GM of this dealership was beyond an xxx to us. He was so unprofessional and was actually very condesending and rude. I have never been treated so poorly by anyone. My husband and I are most likely still going to take go to court over this one! BEWARE!!!!!! More

I purchased a 2007 BMW X3 and was told it had the remaining warranty which would cover everything right down to the windshield wipers. Shortly after purchasing the vehicle I n had several neighbors remaining warranty which would cover everything right down to the windshield wipers. Shortly after purchasing the vehicle I n had several neighbors comment on how odd my car sounded. I brought it to BMW to have it serviced. To my surprise they told me the engine warranty was voided by BMW way before I purchased the vehicle. They told me the reason was because it never had been brought in for it's regular maintenance and had not had an oil change in 30,000 plus miles. I called Superior and they assured me they would take care of me. Well, the didn't. They ended up saying the only thing they would do is pay half of the repair cost which was well over 2,000. They also would not even pay for the extended warranty. I ended up trading the vehicle back to them and they deducted over $2,000 even though I had not changed the value by the number of miles driven (under 1,000). I ended up having to spend over $6,000 to get into a similar vehicle that smelled like smoke and was a car I really am not even happy with. I have several family members in the car business and they all said they definitely should have returned the car. The GM of this dealership was beyond an xxx to us. He was so unprofessional and was actually very condescending and rude. I have never been treated so poorly by anyone claiming to be in the service industry. My husband and I are most likely still going to court over this one! BEWARE!!!!!! More

The used car manager wont work with us in buying a used ford escape..Gave me this bull story that their insurance co wont let test drive the vehicle alone... also we wanted the vehicle put on hold for abou ford escape..Gave me this bull story that their insurance co wont let test drive the vehicle alone... also we wanted the vehicle put on hold for about 5 days and he wont do it ..the reason was that we were waiting on my 2000 dollar insurance check to arrive so we can use it as a down payment and he wont even work with us in trying to hold this vehicle.Later that day i went to rosedale ford and they let me test drive a vehicle by myself and they will hold the vehicle for me...So i bought this vehicle right away and superior ford lost a goos customer More