Superstition Springs Lexus

Poor Customer Service Experience I contacted Superstition Springs Lexus via the internet and expressed interest in a used vehicle they advertised. We made an appointment to go out and I contacted Superstition Springs Lexus via the internet and expressed interest in a used vehicle they advertised. We made an appointment to go out and see the vehicle and made sure the internet person was aware I was driving over 40 minutes to see the vehicle. I received a number of texts letting me know they were waiting for me and provided me with the appointment time via text and email. So far my experience was great. About 30 minutes before our appointment, While driving out there, I received a message from a sales person named Steve. His message said and they were waiting for us and wanted to confirm our appointment. When we arrived, we met Rashad the internet sales person and he said we would be working with Steve. We met Steve, and he was not the least bit friendly. He appeared disheveled and was the typical used car sales person - not what I would have expected at a Lexus dealership. He started talking about finding us a vehicle to which I told him we were out there to look at a specific vehicle. He said he knew nothing about it even though I saw he was holding the sheet that had the information about the vehicle we were looking for. He said he wasn't sure it was available. I told him that if it wasn't, we would be leaving. He went and got the internet guy Rashad and we were advised the vehicle was no longer available but they would be happy to show us a different vehicle. I told him the least he could have done was called me to save me the drive. I completely understand that vehicles come and go, but the fact that they didn't advise me when they had just left me a message, leads me to believe they were up to typical used car sales tricks. I'm assuming by the reviews that buying a new car at Superstition Springs Lexus is a different experience than buying a used one. I made the decision to go to Superstition Springs Lexus because I thought they were a reputable dealership, I wanted to completely avoid the typical used car sales people. Unfortunately, that's exactly what we got. More

What an experience! Let me start by saying. I am not an easy shopper; have tons of questions I haggle allot, I find out all details about the car and did I say I try to Let me start by saying. I am not an easy shopper; have tons of questions I haggle allot, I find out all details about the car and did I say I try to haggle allot! Our experience at Superstition Springs Lexus was one of the most amazing one. Not only did Peter Schumacher and Matthew Samselski get me a great deal, they both were always there to help me with questions and any concerns. From my initial visit to online emails and final purchase day Pete was always willing to guide me and quoted me one of the best deals from get go. Even though Pete was not available on the day of my purchase due to a family emergency he left me in good hands and it was all engines go from the moment I walked in. The dealership has really got their act together and they know how to treat their customers. Your experience doesn’t stop at the purchase; even the service adviser are awesome. I have gone in for window tints and few other things since my purchase and met with my service adviser Wesley Ramsey (Wes). He is exceptionally helpful and always willing to help and guide you. I would buy as many cars as my finances allow from this dealership any day and all day! More

Customer Service Excellence! Just purchased our 4th Lexus, but this was the first from Superstition Springs Lexus. Zach Link was very professional, courteous, and attentive. W Just purchased our 4th Lexus, but this was the first from Superstition Springs Lexus. Zach Link was very professional, courteous, and attentive. We appreciated that he was thorough and courteous, but never pushy. Everyone with whom we came in contact was equally professional. This has been a great experience and we would absolutely recommend Zach Link and Superstition Springs Lexus to anyone in the market for a new car. Great job! More

VERY GOOD COMMUNICATION.RETURNED PHONE CALLS AND EMAILS IN A TIMELY MATTER. WE FEEL AFTER TALKING TO A FEW OTHER DEALERSHIPS THEY BY FAR WERE THE EASIEST TO WORK WITH AND THE MOST PLEASANT. IN ADDITION, IN A TIMELY MATTER. WE FEEL AFTER TALKING TO A FEW OTHER DEALERSHIPS THEY BY FAR WERE THE EASIEST TO WORK WITH AND THE MOST PLEASANT. IN ADDITION, THE PURCHASE PRICE WAS REASONABLE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP,AS WELL AS ZACK AND JIM RICK& SANAA More

My husband and I visited Superstition Springs Lexus after visiting 6 other dealerships. We are retired military and used the USAA buying program with great success. We were met by Mr. Chikos whom we foun visiting 6 other dealerships. We are retired military and used the USAA buying program with great success. We were met by Mr. Chikos whom we found to be very knowledgeable, helpful, friendly, and sincere. He totally removed my fear and mind set of a car salesman. He was professional from the time we met him until our purchase was complete. This car buying experience was very pleasant and rewarding. I highly recommend both Superstition Springs Lexus and in particular Mr. Jim Chikos. Thank you Joyce Bachman More

My wife and I purchased her car (2011 RX-350 Lexus) on Saturday, January 4th. The shopping and looking and test driving experiences were friendly and stress free. The negotiating and buying experiences Saturday, January 4th. The shopping and looking and test driving experiences were friendly and stress free. The negotiating and buying experiences were very professional and again, stress free. The total time for the purchase and paperwork portion of the process was about one and one-half hours. This was the best car-buying experience that my wife and I have ever experienced. More

We just purchased a Certified Pre-owned 2013 RX450h from Superstition Springs Lexus in Mesa, AZ. The SUV is low mileage and in pristine shape. Marc Dent was our salesperson and was a pleasure to work with Superstition Springs Lexus in Mesa, AZ. The SUV is low mileage and in pristine shape. Marc Dent was our salesperson and was a pleasure to work with . It was New Year's afternoon of 2013 and we got what we consider a great deal. Sam, the finance manager, concluded the paperwork for us. There was absolutely no pressure on us by either Marc or Sam. It was a truly pleasurable experience to have worked with both of them. We would recommend Superstition Springs Lexus to anyone who is shopping for a great automobile, new or Certified Pre-owned. John and Norma Kramer More

Everything was handled great by our salesperson - Eric and his manager. They were very fair, polite and considerate. I would recommend this dealership to others and also our salesperson. and his manager. They were very fair, polite and considerate. I would recommend this dealership to others and also our salesperson. More

We have used this dealership in 2004 to purchase our first Lexus 330 ES and were very happy with the personnel involved in the entire transaction process. This time we were fortunate to have Jim Chiko first Lexus 330 ES and were very happy with the personnel involved in the entire transaction process. This time we were fortunate to have Jim Chikos, internet sales manager, assigned to us who facilitated our business transaction in a very laudable and charismatic way. We are very happy with our purchase! Many thanks, Hugo and Mary Raimundo More

From the beginning of our experience with Jim, he was friendly and informative. In addition, he was highly communicative and earnestly tried to meet our needs without haggling. He went out of his way to friendly and informative. In addition, he was highly communicative and earnestly tried to meet our needs without haggling. He went out of his way to ensure a personal and sincere experience for my wife and me. I look forward to visiting the dealership and stopping by to say hello and have a brief chat with Jim Chikos. We love our new RX-350. More