Sutherlin Volkswagen Lithia Springs

Drove off with the vehicle I desired! Great People! I can only, state what my experience with these Wonderful People, Phenomenal! I have never experienced the patience and effort that was made to meet m I can only, state what my experience with these Wonderful People, Phenomenal! I have never experienced the patience and effort that was made to meet my requirements for a new vehicle. With terms that met my Budget. Francea: "We will put you in the vehicle of your choice". Great caring Crew, would reccomend to all my friends! More

Great service I went to 4 different places to get an oil change just to find out my dipstick was broken and I couldn’t get an oil change without a functioning one. I went to 4 different places to get an oil change just to find out my dipstick was broken and I couldn’t get an oil change without a functioning one. All the oil places I went were trying to get over on me and charge me more than what was necessary. I went to VW Heritage originally just to see if they had a dipstick. They had one and they were able to replace it and then get me scheduled me for an oil change. They offered to take me home so I wouldn’t have to wait there, which was really nice. Jerry and the rest of the crew were extremely nice and I will definitely be back. More

Great customer service Started my service on time. Had complimentary coffee and WiFi. Was in and out quickly. Waiting room was clean and comfortable with great amenities. Gr Started my service on time. Had complimentary coffee and WiFi. Was in and out quickly. Waiting room was clean and comfortable with great amenities. Great service. More

Friendly and excellent service The people at the dealership work hard to earn your business. They are honest and give the best deal possible. They make buying a vehicle easy. The people at the dealership work hard to earn your business. They are honest and give the best deal possible. They make buying a vehicle easy. More

Service advisor not helpful at all I was not happy with my service advisor. Reason being. I dropped my car off on Wednesday May 8 and I expected to leave it overnight so they could do t I was not happy with my service advisor. Reason being. I dropped my car off on Wednesday May 8 and I expected to leave it overnight so they could do the oil change, diagnostic (it cut off on me a few times) and a four wheel alignment. Thinking they would get to it either Thursday or no later then Friday. I texted first then I called Friday and spoke with Jerry. He assured me he would call me back later that day to let me know the status of my car. No reply Friday. Texted and called Saturday left a message and No reply. So Monday I called again and left a message for Jerry still no reply so I ask to speak to someone who might be able to help me. A young man picked up (didn’t get his name) he said jerry is going to check on my car and call me back. Still no reply. So I called back later that day and left another message. Tuesday I took off from my job to go up to the service to find out about my vehicle. Still have not heard from Jerry or anybody from service dept. When I got up to the service dept and ask Jerry about my car he said it was ready. I ask when was anybody going to call or let me know my car was ready and Jerry acted like he didn’t hear me. As far as the service done to my car. He said the diagnostic did not detect anything. So they don’t know why the car is shut off. More

Excellent Service Today I had my service visit on my Volkswagen Jetta. I had a routine service check and received excellent service. The employees were very helpful a Today I had my service visit on my Volkswagen Jetta. I had a routine service check and received excellent service. The employees were very helpful and took care of my car in a reasonable time even though I did not have an appointment. I also received a discount on my first service visit since I bought my car at that dealership. They also washed my car, and it looked great when they brought the car to me. More

Very Pleased Terry Browning was very helpful in getting our new car! We also enjoyed working with Tami Wolverton and Casey McGraw. Everyone was very friendly Terry Browning was very helpful in getting our new car! We also enjoyed working with Tami Wolverton and Casey McGraw. Everyone was very friendly and helpful. More

Oil change The service department has always exemplified superior customer service, and when I left there I was well satisfied. I have never experienced the leve The service department has always exemplified superior customer service, and when I left there I was well satisfied. I have never experienced the level of professionalism, courtesy and kindness equal to that provided by your employee, Matthew Strickland. More

Great service! I did not purchase my car from the dealership, but their Service Dept has done all service on my car. Very easy to schedule online and they are very I did not purchase my car from the dealership, but their Service Dept has done all service on my car. Very easy to schedule online and they are very prompt on servicing my car. The entire staff is kind and courteous, and they take the time to explain my options and address all concerns. More