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Suttle Cadillac
Newport News, VA
259 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 259 reviews
Verified Customer
June 28, 2026
My experience was not good. I had to request to bring my vehicle back because there were some really bad lines left from the buffing job. I was surprised they would let that go I had to request to bring my vehicle back because there were some really bad lines left from the buffing job. I was surprised they would let that go as finished product. More
by Smjohnsonjunior
Employees Worked With
Ashley
June 28, 2026
I am very disappointed with my experience. My rear passenger tire sensor stopped reading tire pressure after that wheel was involved in a car accident. The body shop replaced the wheel, but th My rear passenger tire sensor stopped reading tire pressure after that wheel was involved in a car accident. The body shop replaced the wheel, but the TPMS sensor issue remained. I was told it was likely just a low sensor battery and that it would cost around $30 to fix. Later, when I brought my car in to have the main battery replaced, I also asked them to look at the tire pressure sensor. Instead of a simple battery replacement, I was told that all four TPMS sensors were failing, but that the rear passenger sensor definitely needed to be replaced. I paid approximately $150 for that sensor replacement, along with other recommended repairs, bringing the total bill to nearly $500. The next day, immediately after driving the car, my brakes began making a loud scratching noise. They had not made any noise before I brought the vehicle in. I then had to spend nearly another $800 to repair the brakes. Now, the tire pressure sensor is having the exact same problem that I originally brought the car in for. After spending well over $1,200 on repairs, I am back where I started and have to take the car in again. I understand that vehicles can develop multiple issues over time, but it is extremely frustrating to pay for repairs only to have the original problem remain unresolved while new problems appear immediately afterward. I expected the repairs to fix the issue I came in for, and unfortunately that has not been my experience. More
by komar06
Employees Worked With
I am very disappointed with my experience.
My rear passenger tire sensor stopped reading tire pressure after that wheel was involved in a car accident. The body shop replaced the wheel, but the TPMS sensor issue remained. I was told it was likely just
June 27, 2026
The best customer service. Make you feel like a valued customer, stand behind the product, customer confidence that I am being treated fairly and with honesty. Make you feel like a valued customer, stand behind the product, customer confidence that I am being treated fairly and with honesty. More
by 2doves
Employees Worked With
Silver Team
June 27, 2026
I was traveling and needed new tires all around. Big thank you to Jim for your fast courteous service. I was able to get back on the road without worry! Big thank you to Jim for your fast courteous service. I was able to get back on the road without worry! More
by 0gail2369
Employees Worked With
Jim
June 27, 2026
Shelby was great to work with…. she was very accommodating, made things very easy for me. She set up a loaner car while trouble shooting several seemingly unrelated issues, solved al she was very accommodating, made things very easy for me. She set up a loaner car while trouble shooting several seemingly unrelated issues, solved all the issues! More
by littlejunkmail
Employees Worked With
Shelby
