Swanty's Chrysler Dodge Jeep - Service Center

Bought 4 NEW vehicles from this place and been dealing with them for 15 yrs. Today, "Deb", service writer verbally treated me like my business did not matter. My 2014 Jeep with only 11,900 miles on it si with them for 15 yrs. Today, "Deb", service writer verbally treated me like my business did not matter. My 2014 Jeep with only 11,900 miles on it since I bought it NEW had the key stick in the ignition two weeks ago. I took it in right away and the mechanic tried everything to get it out and finally determined the complete ignition module had to be replaced at a cost of $505.00 for the part and estimated 4 hrs. labor. Basically a $1000.00 stuck key situation. I had no choice but to approve the repair. Seven hours after I left it I got a call from "DEB" asking if I had another key because the key in the Jeep was "bent". I said it was NOT bent when I took it in it was only STUCK and I had not tried to force it at all just to avoid such a thing. She insisted it was bent by me and not during the repair process and if I did not have another key I would have to buy another one. When I strongly objected she got nasty and said, "you brought it to us broke!" "it's your car your key!!" I ran a company locally with 40 dodge vans transporting passengers and took every repair to this dealership for 7 years and this is how I get treated! She is and has been rude every since she replaced a wonderful service writer that retired about 4 years prior. She is said to be FRIENDS with a female that owns the dealership and as such is "untouchable"! This employee should NOT be in such a position and if you take your vehicle there use one of the other service writers. I will NEVER buy another NEW car from them again. I will drive into Vegas just to avoid this place going forward. They do not deserve even ONE star. Ownership folks fix your glaring problem in the service department. I had earlier in the day, before this incident, called Daimler Chrysler asking them to possibly help me with some of the repair costs and made it clear I had no issue with the dealership at all but was concerned the ignition failed. NOW, I am wondering if this "DEB", who said "I saw the complaint in the computer" thinks I complained about THEM so now wants to make it look as if I BENT THE KEY and that was the ignition issue in the first place. I believe the key was damaged during the repair efforts the mechanic used to get the key out of the Ignition system. As I told her, "It is just as likely they damaged the key as it is they think it is my fault." Again, DON'T THINK YOU WILL GET ANY DECENT ATTITUDE FROM THE SERVICE WRITER IF YOU USE HER. Yes I'm pissed to think after all my confidence in this dealership I get treated as if this whole issue was my fault. More

truck was supposed to be complete by noon. called at 4 pm and could not get any info. no one in service would pick up phone. left a message and still no info. poor follow up. should at least call and tell m and could not get any info. no one in service would pick up phone. left a message and still no info. poor follow up. should at least call and tell me it will take another day. More

Very disappointed with the service I received on March 15, 2021. I took my 2010 Jeep JK in to get an oil change and tire rotation. The tire rotation was important to me because I was troubleshooting a pr 15, 2021. I took my 2010 Jeep JK in to get an oil change and tire rotation. The tire rotation was important to me because I was troubleshooting a problem with the "death wobble". After an hour, I was called to the cashier to pay for my services. After paying I went to my jeep to head home. I had marked my tires, (because of the troubleshooting) and checked them before driving away. The tires had not been rotated! I went back to Blake Clark and told him my concern. He called over the Tech, Phil Britton, that worked on my jeep and told him my concern. I couldn't hear what Phil said to Blake, but Blake answered "he marked the tires". After that conversation, they immediately rotated the tires. Because of this, I will not be taking my jeep back to them because of the trust issues. Had I not marked the tires, I would still be troubleshooting my problem with the wobble. More

We just purchased our 5th vehicle from Swanty's and have We just purchased our 5th vehicle from Swanty's and have been their customer for over 15 years. Everyone we have dealt with, from service to sales, We just purchased our 5th vehicle from Swanty's and have been their customer for over 15 years. Everyone we have dealt with, from service to sales, is very professional and friendly. We've never been disappointed with any of our dealings with Swanty's. It's a great place to purchase and service your vehicle. More

I purchased a used Dodge Ram truck from Swanty's. Because I was out of state, I had to rely on the salesman to describe the truck's condition to me via FaceTime and photos. I trusted the salesman to tell me I was out of state, I had to rely on the salesman to describe the truck's condition to me via FaceTime and photos. I trusted the salesman to tell me what the issues were with the vehicle. However, after I picked up the vehicle, I noticed that a back seat belt was heavily damaged with a number of partial cuts through the actual belt. Looked like an angry dog chewed it up. I'm sure it's no longer safe so I'll have to purchase a new one. In addition, the rear view mirror is extremely discolored and unsafe to use so I'll have to try and find a new one- which I assume will be very expensive because the backup camera image is located in that mirror. Both of these vehicle flaws should have been disclosed to me if the salesperson was thorough and honest. Very disappointing. More

Service department experience was excellent! My battery died, had it jump started, called service department with 26 minutes before closing! I was just 2 blocks away...Sharon said get in here! I was so ble died, had it jump started, called service department with 26 minutes before closing! I was just 2 blocks away...Sharon said get in here! I was so blessed to have such quick and professional service with a caring heart! Thank you lady!!!! More

No matter when the people @ Swanty's are always professional & go beyond expectations to help. I trust Swanty's for all my repairs or service. professional & go beyond expectations to help. I trust Swanty's for all my repairs or service. More

Service Department has been great. Great attitudes. Great place to go, to have your vehicle serviced and worked on. Debbie is great at the front desk. Great place to go, to have your vehicle serviced and worked on. Debbie is great at the front desk. More

Love Swanty’s! Love the service dept, always great service! Parts and sales are great too! Wouldn’t go anywhere else ever! Great people there! service! Parts and sales are great too! Wouldn’t go anywhere else ever! Great people there! More

60,000 mile maintenance. Took my 2015 Dodge Ram in for the 60,000 mile maintenance and the mechanic found some loose bolts and missing bolts on the engine. Very thorough. Took my 2015 Dodge Ram in for the 60,000 mile maintenance and the mechanic found some loose bolts and missing bolts on the engine. Very thorough. More