Sweis INFINITI of Merrillville

Worst customer care/service The service department has terrible customer service The service manager Tony has a very bad attitude. This is the closest dealership to my residence The service department has terrible customer service The service manager Tony has a very bad attitude. This is the closest dealership to my residence spoke with them on Tuesday and Wednesday about issues I was having with my car. The service manager Tony said they would be available to pick my car up Friday morning. Friday comes and no pick up!! I call to speak with them and they completely change the store saying they thought I meant I would be dropping it off frustrated because I need the service done I ask when is their next earliest. He explains he can't pick it up till Monday then states if it's only the brakes I don't have to bring it an Infiniti dealership because after all I do drive an infiniti I can take it somewhere else to have the work done. First who makes a mistake and instead of rectifying the problem suggest that you take your car to Gates Chevy World to have your repairs done. I wouldn't want anybody working for my company that suggests you go to the competition for repairs. Very disappointed More

Horrible Experience! Steer Clear! Awful experience from the get go. I should have walked away when I had the chance. Tried completely ripping my off on my trade-in value of a near Awful experience from the get go. I should have walked away when I had the chance. Tried completely ripping my off on my trade-in value of a nearly new truck. Then tried rolling my trade equity into the purchase price of a "sign and drive" lease? I walked out on the deal but was followed into the parking lot by used car manager. They agreed to my terms but then just had more excuses and car dealer jargon when my trade equity check did not arrive within the promised two week time frame. Business manager used foul, inappropriate language with me and my wife while I was foolishly signing the paperwork. If you want to play creepy car dealer games with these "managers" then go right ahead. If I had it to do over I would have run, not walked out of their front door. Stay away!! More