Swickard Honda of Thousand Oaks

The Service Dept is in complete Dis-array. No one will return your calls, always unavailable and in meetings. Our car was in shop 2 weeks, due to misinformation and lack of follow up, for A/C No one will return your calls, always unavailable and in meetings. Our car was in shop 2 weeks, due to misinformation and lack of follow up, for A/C repair only to fail within 3 days of pick-up. We will definitely be switching to Simi Valley Honda for service. I wish we had taken the Next Door Comments more seriously that had posted the same types of warnings . More

Jason communicated well, job done quickly. Hoping for coupon referral next time via email please Hoping for coupon referral next time via email please More

The service person was pleasant but I feel I didn’t get the same service as previous visits. It was a scheduled maintenance appointment but when I picked up the vehicle nothing was included that told me ab the same service as previous visits. It was a scheduled maintenance appointment but when I picked up the vehicle nothing was included that told me about tire wear, brake wear etc. previously on other visits I received papers giving me detailed information about many items, this time just a printout about what they did(oil change &brake fluid) It seemed like since it was my last maintenance with the Honda service contract I had purchased with the vehicle that it was just not as thorough. Almost like they didn’t care. Previous visits my car was always washed also, but not this time. That wasn’t as important of course, but I left thinking the service definitely was not the same. I don’t think this was the service persons fault, I appears maybe a policy change within the department. I definitely was not happy. More

Don’t waste your time trying to shop here. I came to Swickard Honda of Thousand Oaks fully ready to lease a car same day. I had already done my research, spoken with other dealers, and knew ex I came to Swickard Honda of Thousand Oaks fully ready to lease a car same day. I had already done my research, spoken with other dealers, and knew exactly what a good lease deal looked like, especially given how many EVs are sitting on lots right now (this dealership still has NEW 2024 models on the lot, which I also would have strongly considered if they had offered). After spending 2+ hours with the salesman discussing the trims and options available for the car, instead of a professional conversation, I was met with open hostility from the finance manager. When I asked for a lease price breakdown, he flat out refused and aggressively told me to leave. It blew my mind because I just asked for numbers on a lease of any trim or possibly even model, close to the amount I wanted to pay. I was prepared to sign that day, but was aggressively told they were not interested in making any deal at all. Every other Honda dealership I have spoken to since then has respectful and had a basic understanding of the current low value EV market. This was the only one within 500 miles that responded with arrogance, profanity, and zero professionalism. If you’re considering doing business here, I strongly recommend doing your research online first, and then going to literally any other dealership nearby. There are great lease deals out there, especially on EVs, and plenty of dealers who will treat you like a human being. This place clearly isn’t one of them. More

I buy my Honda civic si sport 8 days ago Mark help me a lot him show me a lot cars and I get my decision hi was very patient him was very professional to explain all details I’m so happy with me new car an lot him show me a lot cars and I get my decision hi was very patient him was very professional to explain all details I’m so happy with me new car and I want said thanks to dealer also Tim manager helps More

Our sales person, Val, was excellent in the pre sale and proof our Honda Odyssey on July 4. She was easy to communicate with and explained things well. Val followed up the following day with our extra k proof our Honda Odyssey on July 4. She was easy to communicate with and explained things well. Val followed up the following day with our extra key and manual. It was a pleasure working with her and her staff. More

We arrived at Honda of Thousand Oaks and Joseph H. Lashkari came over to help us. We test drove it, fell in love with and Joseph made the Lease simple and affordable and was very easy to work with. Hi Lashkari came over to help us. We test drove it, fell in love with and Joseph made the Lease simple and affordable and was very easy to work with. Highly recommend More

Swickard Honda Service department leaves much to be desired. Went in for oil change and Service rep says my valve cover gasket is leaking and needs to be replaced $500.00 He failed to say that my car desired. Went in for oil change and Service rep says my valve cover gasket is leaking and needs to be replaced $500.00 He failed to say that my car's warranty is still valid and the work should cost me ZERO!! Conor McCormick was the rep. watch your wallet and stay away from this guy!! When I tried to call the service rep, he was always busy with other customers, can't get to the phone. When I asked for the Service Manager, he was always in meetings. I tried numerous times to get a hold someone in Service, no response. Do yourself a favor and don't go to Swickard Honda dealer. Terrible Service and all they want to do is take your money. Over 200 dealers in California, find another. More

We are really happy with the service I received at Swickard Honda of Thousand Oaks. I had a mechanical issue with my car. From the moment we got to our appointment Jason Dixhorn Senior service Advisor Swickard Honda of Thousand Oaks. I had a mechanical issue with my car. From the moment we got to our appointment Jason Dixhorn Senior service Advisor helped us. He answered all our questions and was patient with us. I felt like Jason V Dixhorn genuinely cared about the service I need it for my vehicle "I appreciate the willingness to go the extra mile to help me and my son to resolve the problem we had with my vehicle. "The entire experience was a pleasure. I was happy with the outcome. I also was provided a loaner vehicle :) "I would highly recommend Swickard Honda of Thousand Oaks, especially (Jason Van) Senior Service Advisor! Thank you so much Jason for having a amazing caring heart. You went above and beyond. We really appreciate you! More