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Swickard Honda of Thousand Oaks

Thousand Oaks, CA

4.7
587 Reviews

3925 Auto Mall Drive

Thousand Oaks, CA

91362

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587 Reviews of Swickard Honda of Thousand Oaks

June 23, 2025

They did really good with the customer service and they were very kind to me and my family More

by Kayed72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar
Jun 24, 2025 -

Swickard Honda of Thousand Oaks responded

Kayed, thanks so much for the 5-star review of Swickard Honda of Thousand Oaks!

June 22, 2025

My first time here for an oil change/tire rotation after purchasing my car here months ago. I was happy with the professional and friendly service. More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Lumbrano
Jun 23, 2025 -

Swickard Honda of Thousand Oaks responded

We're overjoyed to hear that your first service visit at Swickard Honda of Thousand Oaks was a positive experience, Ray! Thank you for trusting us with your vehicle's care, and we look forward to serving you again in the future.

June 22, 2025

Service department did a great job. They were honest and fast. Jason explained what needed to be completed to ensure the safety of the vehicle. More

by vllbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jun 24, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your experience with us! We're glad to hear that Jason and the service department at Swickard Honda of Thousand Oaks provided honest and efficient service. Your safety is our priority, so it's great to know everything was clearly explained.

June 21, 2025

Understand patient’s needs; suggesting services necessary for my vehicle. Service representatives are listening, professional, and patient. More

by LU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Five stars for Gal and Melvin
Jun 23, 2025 -

Swickard Honda of Thousand Oaks responded

Lu, we're thrilled to hear that our team at Swickard Honda of Thousand Oaks provided attentive and professional service for your vehicle. Thank you for sharing your experience with us!

June 21, 2025

Amir was very helpful. Finance was trying to strong arm me into a different down payment than Amir and I discussed but at the end of the day I got the deal I wanted, Amir w More

by LV426
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir Khoury
Jun 23, 2025 -

Swickard Honda of Thousand Oaks responded

We're delighted to hear that Amir provided you with a knowledgeable and efficient experience at Swickard Honda of Thousand Oaks. It's great to know he helped secure the deal you wanted without any pressure. Thank you for sharing your positive feedback! Enjoy the road in your new vehicle, and welcome to the Swickard family!

June 18, 2025

No communication. Had no idea status of my car. Called dealer and service rep picked up call then hung up. Not sure if it was Gal or Jason. Had to drive in to check o More

by dmcbride62
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Gal
Jun 18, 2025 -

Swickard Honda of Thousand Oaks responded

It's concerning to hear about the lack of communication you experienced. We strive for transparency and timely updates, so I apologize for any inconvenience caused during your service visit. Please feel free to reach out directly if you'd like to discuss this further or have any other concerns. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

June 18, 2025

Was quoted the wrong time for my vehicle. Took 3 and a half hours and I almost missed. Never coming back here! More

by Anthonysanchez635
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giovanni
Jun 21, 2025 -

Swickard Honda of Thousand Oaks responded

Anthony, I apologize for the inconvenience you experienced with the timing of your service. We strive to provide accurate estimates and efficient service, so it's disappointing to hear about this miscommunication and delay. Thank you for this feedback. Your comments will be shared with the store management team so that we can improve our process. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

June 16, 2025

You have amazing service and I love to tell people that how satisfied I am thanks. More

by narindershastri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Fram
Jun 17, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for highlighting our commitment to top-tier customer service at Swickard Honda of Thousand Oaks! We love hearing from our happy customers.

June 15, 2025

Came in today to get my new Honda Civic. Throughout the process, Val was very punctual and informative leading up until the day of. She is warm, easy to talk to, and made the whole process a More

by brandonfoxphotos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valeria Podoynitsyna
Jun 16, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your experience at Swickard Honda of Thousand Oaks! We're delighted to hear that Val made the process smooth and enjoyable. Enjoy your new Honda Civic, and we appreciate the recommendation!

June 13, 2025

We had a great experience buying our car at Swickard from Joseph. He answered all of our questions and never rushed us or pressured us. Anytime we called him he was very responsive. The whole process was ver More

by amwatkins314
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Lashkari, Tim Hayden
Jun 16, 2025 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your positive experience with Joseph and Tim at Swickard Honda of Thousand Oaks! We're delighted to hear that the team provided a relaxed, pressure-free environment and exceeded your expectations. We appreciate your recommendation and look forward to serving you in the future!

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