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Swickard Volkswagen of Anchorage
Anchorage, AK
14 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 14 reviews
February 17, 2024
Stopped going to Alaska Sales and Service 30 years ago because of total lack of customer service. I was hoping that things had changed with new ownership but it is actually worse now. Trying to get a new because of total lack of customer service. I was hoping that things had changed with new ownership but it is actually worse now. Trying to get a new RKE (Remote key less entry )transmitter and no one seems able to or wants to help. Live in the valley and may have to fly to Seattle just to get this replaced! More
by mvofmo
Employees Worked With
Unknown
Helpful December 12, 2023
My wife is 6 months pregnant and I made an appointment for her on December 11, 2023 for our 2023 ID4 that we purchased from Swickard. I made the appointment almost two weeks prior and when my wife arrive for her on December 11, 2023 for our 2023 ID4 that we purchased from Swickard. I made the appointment almost two weeks prior and when my wife arrived they acted like there was no appointment. When I spoke with them I also told them that she would need a shuttle to work and back from work as she is a teacher. We arranged the shuttle around 12:00pm that day with Jackson our service advisor and he said he arranged a shuttle for my wife and at 4:00 pm my wife sat there for 1 1/2 hours and no one came to pick her up and I kept calling Swickard and no one calls back. Very bad service. I wish we would not have bought the car from them. Treating people like that they don't deserve business they deserve to go bankrupt. More
by teacherclark73
Employees Worked With
Jackson
December 07, 2023
Junk service. If they say there is no problem then by God there is no problem. Believe what we tell you, not what you see If they say there is no problem then by God there is no problem. Believe what we tell you, not what you see More
by mikehanna
Employees Worked With
Service manager
November 03, 2023
Service has been transformed into complete Garbage! Used this service exclusively for my passat until purchased by Swickard. No service at all and they are even rude with you for no reason. Would not r Used this service exclusively for my passat until purchased by Swickard. No service at all and they are even rude with you for no reason. Would not recommend anyone go here More
by abarkley
Employees Worked With
Service rep
October 03, 2023
All sales and no service. Swickard is the worst dealer we've ever dealt with. Rude service people? Absolutely! Incompetent service department? Absolutely! Like the othe Swickard is the worst dealer we've ever dealt with. Rude service people? Absolutely! Incompetent service department? Absolutely! Like the other reviews say, take your car somewhere else. Your warranty means nothing at Swickard. More
by Don'tbuyaSwickard
Employees Worked With
David Susuico
August 17, 2023
If you need service for your Volkswagen, go anywhere but here. The people that work in the service department are rude, dishonest, condescending, and spiteful. Seriously anywhere else would be better than h here. The people that work in the service department are rude, dishonest, condescending, and spiteful. Seriously anywhere else would be better than here. More
by gracefulcobaltdreams
Employees Worked With
David Susuico, Lisa, Gerald Briones
August 09, 2023
I work for a local body shop in town, and swickard PAV of anchorage is the worst dealership in town. They have been with out a parts driver for almost a year, the warehouse is a mess and the entire parts dep anchorage is the worst dealership in town. They have been with out a parts driver for almost a year, the warehouse is a mess and the entire parts department constantly messes up. They need to figure it out, they need to DELIVER their parts like every other dealership in the state. More
by K907
Employees Worked With
PARTS DEPARTMENT
April 30, 2023
We had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Our sales consultant Mark Uy was very thorough and knowledgeable. He was able to find us a vehicle that sui The process was stress free and pleasant. Our sales consultant Mark Uy was very thorough and knowledgeable. He was able to find us a vehicle that suited our needs. Even his managers and everyone was there to help us with the process. Highly recommend!!! Appreciate you all for great customer service and awesome experience :) More
by unknown
Employees Worked With
Mark Uy, Layne Gunter, all the staffs
April 27, 2023
I made a 7:00 AM appointment a week ago for an oil change expecting to pick up between 3-3:30. No one was the at dealership when I dropped off car at 6:55am.Had to call at noon to see if they even received m expecting to pick up between 3-3:30. No one was the at dealership when I dropped off car at 6:55am.Had to call at noon to see if they even received my keys from the drop box. Received a text at 2:30 that it will not be done until 5. Showed up at 5 and told it was not ready but would be about 20 minutes. 30 minutes later car was ready. Told that they have 30-40 cars per day for tire change over. They returned the car, not even washed and that is part of the package I paid for when I bought the car. More
by Caetanos4187
Employees Worked With
MacKenzie and service manager
