Swickard Volkswagen of Anchorage
Anchorage, AK
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I love Volkswagen vehicles but I cannot accept the struggles that the Swickard Dealership appears to be having. It takes forever to get an appointment, calls aren't returned, service staff seem cluel struggles that the Swickard Dealership appears to be having. It takes forever to get an appointment, calls aren't returned, service staff seem clueless, when I'm told to come in for a "one hour" service and it takes 7-9 hours is not acceptable, and the place feels & looks like a "ghost town". Swickard needs to do something but the customer should not have to put up with where things currently are. More
Stopped going to Alaska Sales and Service 30 years ago because of total lack of customer service. I was hoping that things had changed with new ownership but it is actually worse now. Trying to get a new because of total lack of customer service. I was hoping that things had changed with new ownership but it is actually worse now. Trying to get a new RKE (Remote key less entry )transmitter and no one seems able to or wants to help. Live in the valley and may have to fly to Seattle just to get this replaced! More
My wife is 6 months pregnant and I made an appointment for her on December 11, 2023 for our 2023 ID4 that we purchased from Swickard. I made the appointment almost two weeks prior and when my wife arrive for her on December 11, 2023 for our 2023 ID4 that we purchased from Swickard. I made the appointment almost two weeks prior and when my wife arrived they acted like there was no appointment. When I spoke with them I also told them that she would need a shuttle to work and back from work as she is a teacher. We arranged the shuttle around 12:00pm that day with Jackson our service advisor and he said he arranged a shuttle for my wife and at 4:00 pm my wife sat there for 1 1/2 hours and no one came to pick her up and I kept calling Swickard and no one calls back. Very bad service. I wish we would not have bought the car from them. Treating people like that they don't deserve business they deserve to go bankrupt. More
Junk service. If they say there is no problem then by God there is no problem. Believe what we tell you, not what you see If they say there is no problem then by God there is no problem. Believe what we tell you, not what you see More
Service has been transformed into complete Garbage! Used this service exclusively for my passat until purchased by Swickard. No service at all and they are even rude with you for no reason. Would not r Used this service exclusively for my passat until purchased by Swickard. No service at all and they are even rude with you for no reason. Would not recommend anyone go here More
All sales and no service. Swickard is the worst dealer we've ever dealt with. Rude service people? Absolutely! Incompetent service department? Absolutely! Like the othe Swickard is the worst dealer we've ever dealt with. Rude service people? Absolutely! Incompetent service department? Absolutely! Like the other reviews say, take your car somewhere else. Your warranty means nothing at Swickard. More
If you need service for your Volkswagen, go anywhere but here. The people that work in the service department are rude, dishonest, condescending, and spiteful. Seriously anywhere else would be better than h here. The people that work in the service department are rude, dishonest, condescending, and spiteful. Seriously anywhere else would be better than here. More
I work for a local body shop in town, and swickard PAV of anchorage is the worst dealership in town. They have been with out a parts driver for almost a year, the warehouse is a mess and the entire parts dep anchorage is the worst dealership in town. They have been with out a parts driver for almost a year, the warehouse is a mess and the entire parts department constantly messes up. They need to figure it out, they need to DELIVER their parts like every other dealership in the state. More
We had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Our sales consultant Mark Uy was very thorough and knowledgeable. He was able to find us a vehicle that sui The process was stress free and pleasant. Our sales consultant Mark Uy was very thorough and knowledgeable. He was able to find us a vehicle that suited our needs. Even his managers and everyone was there to help us with the process. Highly recommend!!! Appreciate you all for great customer service and awesome experience :) More