Tameron Honda

Exceeded my expectations Everything went well, took less time than estimated and Jeff was very pleasant too work with. Waiting room facilities and amenities are exceptiona Everything went well, took less time than estimated and Jeff was very pleasant too work with. Waiting room facilities and amenities are exceptiona as well. More

To purchase a new 2018 Honda Oddssey Van. I was referred to Tameron y two friends. I made an appointment with sales lady Kay Glasgow who worked very diligently with me in making a selection a I was referred to Tameron y two friends. I made an appointment with sales lady Kay Glasgow who worked very diligently with me in making a selection and then through the price negotiation processs to an agreeable decision by all. More

Helpful I went in for a oil change and tire rotation. I was having problems with my handsfree link. I didn't have time at that moment to try to figure out the I went in for a oil change and tire rotation. I was having problems with my handsfree link. I didn't have time at that moment to try to figure out the problem. I was in the area and stopped by to see if Aaron might could help. The gentlemen in the service department located Aaron and he spent several minutes helping me. Much appreciated! More

oil change and rotation. Jeff was very kindly to help me with my appointment. I was there at 7 am and my car was finish by 8:15 am. Jeff was very kindly to help me with my appointment. I was there at 7 am and my car was finish by 8:15 am. More

Customer Service Excellence Our car-buying experience at Tameron Honda was very pleasant. Gabrielle was very personable, knowledgeable, professional, and most of all, thorough an Our car-buying experience at Tameron Honda was very pleasant. Gabrielle was very personable, knowledgeable, professional, and most of all, thorough and helpful!!! I will happily recommend her to anyone who's in the market for a car! Thank you so much for your proficiency! Calvin Smith was very approachable, knowledgable and helpful too. More

Don't bring your car here. On Friday, July 21st at 5:07pm, I called the Tamron Honda service center located at 1675 Montgomery Hwy, In Hoover, Al. I explained that I was having On Friday, July 21st at 5:07pm, I called the Tamron Honda service center located at 1675 Montgomery Hwy, In Hoover, Al. I explained that I was having trouble with A/C unit in my 2009 Honda Civic. I called hoping to make an appointment to bring my car in to be serviced. I was told by this woman "you will definitely need to bring the car in and have a diagnostic run. We don't make appointments but you can bring it in as a walk-in" I replied "so I can bring it in tomorrow morning?" Her reply "yes." On Saturday, July 22nd at around 11:30am I brought my car to the Tameron on Honda service center in Hoover, Al. I explained my problem to A very nice service advisor (I don't remember his name) and he told me that "it sounded like I had a leak" somewhere and that he didn't think they would be able to get to it today. He scheduled an appointment for 9:00 am on Monday morning, took my name down, and even walked outside with me to look at my car and copy down the VIN number. I understood not being able to get to the car that day, being that it was a Saturday, and I appreciated him telling me that upfront. On Monday morning, I was running a little late and called the service center to let them know that I had an appointment at 9:00, but I was running a little late. I wanted to be considerate of their time. The lady who answered the phone assured me that that would be fine. She did not ask my name. I arrived at 9:25 and spoke with "Jeff" I explained my problem to him of how my air conditioning was blowing hot air 85% of the time. I told him the compressor seemed to be working because it was blowing, but it was blowing whatever temperature it is outside. It was in the 90's today. Jeff took my key and asked me if I had someone coming to pick me up. I told him "no." Jeff said "it could easily be a 2-3 hour wait." I was fine with this. I realize that an A/C repair is going to take a considerable amount of time to fix. I will also note that the shuttle was very busy at this time and my home is 25 miles away. This is well outside the radius that the shuttle travels. I realized that I was in for a long wait. A "2-3 hour wait" as Jeff told me. 2-3 hours came and went. Many people were leaving the service department waiting area as their cars were being fixed. I heard people getting calls that their cars were ready. I saw service advisors come into the lounge to let guests know an estimated time of when their car would be ready. I did not receive a phone call. My service advisor, Jeff, did not come to the waiting area to consult with me. At 3:36 pm, Jeff called me to let me know that they were going to have to keep my car overnight. It had been so busy all day that they had not had a chance to look at my car. Jeff specifically said "it's been one thing after another today." I've worked in the service industry. I know that some days can be tough. I know that things get busy. I expect to have to wait a lengthy amount of time to have my a/c fixed. I will not tolerate being told that after waiting 6 hours in the service center lounge that my car hadn't even been looked at. This was bad form and I am not pleased with the tact that Jeff exhibited at this time. While speaking to Jeff on the phone I asked him if they had a rental car. He said he didn't have one. The Tamron Honda website says that they rent cars for $30 a day. Either the website is giving false information or Jeff was. Jeff offered no solution for how I was supposed to get home while they were keeping my car overnight. This car that they "hadn't had time to look at because it was just one thing after another..." I had to call a friend to come pick me up from the Tamron Honda service center in Hoover, Al. This person had to drive 45 minutes to come pick me up. While I was waiting for my ride home, I went back in the service center to complain about my experience. Jeff told me that my air conditioning was working and that they couldn't find anything wrong with it. I explain again that the air will blow cold for a few minutes and then it starts blowing hot air. I told him again that the compressor blows hot air 85% of the time. He left to relay this information to the technician. I was very upset by this point. It was now around 4:00 pm. Jeff knew that I was upset. He said "I didn't know you were waiting all this time." I made it clear to him at intake that I would be waiting. If there is any doubt about my clarity, please refer to my direct quotes from intake at 9:30 that morning. I directly stated that I didn't have anyone picking me up that day and that I would be waiting. Jeff also noted my address at intake. He knew that the shuttle wouldn't drive me that far. About 10 minutes later, Jeff called me and told me what was wrong with my car, what he advised me to do, and how much it would be to fix the car. I agreed with all that he said. When I mentioned again that I had been there since 9:30 that morning, Jeff said "since 10:34" I replied with "thank you for correcting me, Jeff. 10:34." His correction was extremely rude. More so than being rude, it was a lie. I sent a text at approximately 9:30 that says "it could be a 2 or 3 hour wait and they didn't offer to take me anywhere on the shuttle." This text was sent at approximately 9:30 am on Monday, July 24th. I was sitting in the service lounge at 9:30 am when I sent that text. The text was directly quoting what I was told by Jeff at intake. When Jeff saying that I had not gotten there until 10:34 was an outright lie. Maybe he didn't document the service encounter until 10:34, but I was positively in the service center and speaking to Jeff at around 9:25 that morning. I will not tolerate being rudely corrected on the phone and I will not tolerate being lied to. Oftentimes people will overestimate time periods when they are upset, but I specifically documented the time I arrived and can prove that I was there before 9:30am. I am very upset by the service I received today at Tameron Honda and specially Jeff. He was incompetent and offensive toward me. I have taken my car many times to Tameron Honda in Gadsden, Al and received excellent service. I will never again visit Tameron Honda service center in Hoover, Al. I am appalled by the way I was treated on July 24th. I know that this experience is not up to Honda's high standard of service. Please know that I have lodged this complain on multiple review sites, to the service department manager and the general manager of Tameron Honda Hoover. More

Awesome experience! David and his team were incredibly helpful during our process. They were all incredibly patient, energetic and kind which is something you usually don David and his team were incredibly helpful during our process. They were all incredibly patient, energetic and kind which is something you usually don't see when it comes to car buying. Thanks so much for all the help guys, I'll definitely recommend you guys in the future! More

Erika Stephens was very nice and respectful Erika worked hard to ensure she was working to meet our needs and expectations. She explained different options available on the vehicle. Most of all Erika worked hard to ensure she was working to meet our needs and expectations. She explained different options available on the vehicle. Most of all she listened to our concerns/ comments regarding the purchase. She appeared to be very committed to her role. More

Great Sales Experience! The teamwork of this dealership in getting a car sold and exceeding buyers expectations is amazing. Each person I came in contact was knowledgeable, The teamwork of this dealership in getting a car sold and exceeding buyers expectations is amazing. Each person I came in contact was knowledgeable, professional and friendly. Great team at Tameron and look forward to a long car buying relationship. Amy Shader Shader Realty, Inc. More

Very satisfied, repeat customers! We just purchased a 2017 Honda Pilot with Gabbi Whitehead about a week ago, and can't say enough about the excellent customer service we received. We We just purchased a 2017 Honda Pilot with Gabbi Whitehead about a week ago, and can't say enough about the excellent customer service we received. We purchased a Honda Accord from her about a year ago, for our daughter, and when it was time to purchase another vehicle, she was our automatic choice. Gabbi is very responsive, very educated in the products she sells, very organized, and a pleasure to be around. She sees the value in building relationships. Every person we came in contact with at Tameron Honda was friendly, and genuine. We highly recommend Gabbi Whitehead at Tameron Honda! More