Tasca Chrysler Dodge Jeep Ram FIAT Kingston - Service Center

Maskless service manager, Eugene C. Waterbury, Jr. Harasses Customer I've taken three vehicles for service to Bengal Motors for three years now. Most of my experiences have been decent - until toda Harasses Customer I've taken three vehicles for service to Bengal Motors for three years now. Most of my experiences have been decent - until today. Justin, who oversees inspections & oil changes, was friendly and informative as always. I ate my lunch in the larger dealership waiting area until my car was done. Upon returning to the service area to wait for my car to be taken one last time around the block before check out, I sat down in the service area seating. Within one minute, a man emerged from the back office, approached and stood over me, and began demanding I "go to the dealership waiting room." Mr. Eugene Waterbury did not initially ask what I was waiting for. When I asked why, he said that this was a "high traffic area" and I should not be sitting there. I noted that I was not in anyone's way and was waiting in chairs for customers. He began repeatedly stating, "MOVE, MA'AM". I told him to stop harassing me. He finally asked Justin, who had just walked inside, what I was waiting for. Justin told him my car was being run around the block one last time and that it was finished. Mr. Waterbury told Justin to "get her out of here as soon as possible!" This man stood over me, NO MASK, telling me to MOVE, citing only that this was a "high traffic area" - with no one in that area but myself and him and one other customer rep at the far end of the room. I was rung up within five minutes of Mr. Waterbury's initial harassment. Even if I had walked back to the dealership, Justin would have had to follow and ask me to return within two minutes. This man was NOT concerned with COVID-19. At least, not concerned with giving it to me, since he was standing over me & telling me on repeat to "MOVE." HIS CONCERN: He decided to engage in a power-play when I did not immediately obey his initial command to leave the room. I recorded the last part of Mr. Waterbury's harassment, which is worthy of going viral on Twitter & Instagram. I will tag Bengal Motors when I post. Begnal Motors, I hope you ask Mr. Waterbury to remain in his office from now on. He does NOT cultivate good customer relations and you risk being reported for harassment to the Better Business Bureau. He also raises health concerns with his lack of social distance & maskless engagement while standing directly above a seated customer. In fact, you would be better off removing Mr. Waterbury from his front-facing position with customers and replace him with representatives like Justin, who are consistently polite, friendly and informative. More

Extremely Upset and Disappointed! I don’t trust many Extremely Upset and Disappointed! I don’t trust many places to bring my car, but the one place who has done a flawless job everytime has finally put Extremely Upset and Disappointed! I don’t trust many places to bring my car, but the one place who has done a flawless job everytime has finally put the nail in the coffin. I had dropped my vehicle off for a scheduled service, in immaculate condition and received my vehicle back damaged...! Paid for a service that has been completed many times, without error and now I’m being told it didn’t happen on their facility when it most certainly did. Not one but two wheels damaged on my vehicle, stating a rock or something must have flung up and damaged the center caps and flat spokes of my wheels.... I think not. I’m extremely dissatisfied and shocked. If Begnal Motors, continues to avoid to making it right, don’t expect me or my family to shop, or service with you again. I paid premium for a service to be completed RIGHT the first time, with no damages done to the car.... It’s not a 20 year old clunker. It’s a 2020 Scatpack. It’s been stand up service until this incident and has finally put the nail in the coffin. I dropped it off in immaculate shape and got it returned damaged. Poor customer service! Service Department is Lacking! MAJOR! Poor Communication skills. As a paying customer, the job should be done correct. The customer is always right, the customer shouldn’t be told by the servicing dealer, there’s nothing we can do. Well it’s plain and simple, it was damaged at your facility, it wasn’t dropped off that way. Look accidents happen, it’s inevitable but OWN up to it. Not only the wheels were damaged, but Grease was all over my exterior driver A- Pillar. An advisor came out when I returned and wiped it what seemed to be a dirty rag! My exact words for the advisor were “ Is this a rag or a car??” All they had to say was sorry. How can you service a car that comes in clean and flawless and return it damaged and all greased up??? Not only is it disrespectful but very unprofessional. The service department NEEDS Work! Updates to come in the following days... I usually don’t do this kind of thing, but this is purely absurd!! More

not qualified to work on anything This place is a rip off and has horrable service. Your best bet is to do it your self. this place makes the littlest things more complicated. Ive had This place is a rip off and has horrable service. Your best bet is to do it your self. this place makes the littlest things more complicated. Ive had better service at a quick lube (LOL). More

Poor Service and Unprofessional Behavior DO NOT USE: Today I went in for an oil change. I got their at 7:15 AM for Express service. At 8:15 a service manager asked me to follow him. I was esc DO NOT USE: Today I went in for an oil change. I got their at 7:15 AM for Express service. At 8:15 a service manager asked me to follow him. I was escorted to the office of Eugene Waterbury. Eugene asked me to have a seat and closed the door. Eugene then informed me he would not be servicing my vehicle because I have never been happy with the service from his establishment or my car. I explained that I had an oil change package for the car through Chrysler. Eugene then told me I could go to the dealership where I purchased the car to have that service completed. Eugene then had his service manager follow me to the waiting area to retrieve my belongings and had the service manager follow the to my vehicle. It was embarrassing and I felt like a criminal. I have always provided my feedback in the surveys provided via email. If I was unhappy with constantly being upsold like a Jiffy Lube I expressed it in that survey. Eugene never asked me why I was unhappy with the car or service. He decided to avoid another potential negative survey by refusing service instead of finding out why I was unhappy with the service and vehicle. I am appalled by his actions. I will never buy a Chrysler again. More

2013 JEEP COMPASS-LEMON! LEMON! LEMON! I bought a pre-used 2013 Jeep Compass from Bengal Motors in Feb, 2017. So far, the transmission had overheated on 5 different occasions and the sales I bought a pre-used 2013 Jeep Compass from Bengal Motors in Feb, 2017. So far, the transmission had overheated on 5 different occasions and the sales ppl, except for Josh, give me the biggest BS stories imaginable. It's been in for service 5 times already, + Bengal Service tells me there is NO PROBLEM because it doesn't show on the computer. That's a GOOD ONE! Now, I can't drive this car over 50 miles--because I and my wife and dog were almost KILLED when, on the NYS Thruway, the Tranny overheated and almost caused a pile-up. When the Compass tranny overheats, it stops the vehicle. I was doing 70 MPH @ the time. TWICE!! I bought this car with 43,000 miles--it now only has 57,000 BECAUSE I CAN'T DRIVE IT! It's a danger to me and anyone on the road. Now, I brought it in for Trans service, and they claim they fixed rear bearing. When I drive it now, once I hit 45 MPH it shimmies like the "LOVE SHACK" I personally want to thank Begnal motors for selling a lemon to a combat veteran--with 2 purple hearts and a Bronze Star. Money talks--and I took the walk--over a cliff. BUYERS, BEWARE OF BEGNAL SALES. They lie, cheat and stole over $15,000 from a retired couple. Thank you for your dis-honor. I am through negotiating w/ these thieves. Yours truly, Joseph OReilly SFC (RET), US Army. More

Car burned down after service! 6 weeks after getting an oil leak fixed at there service department, my car burns down from what the fire investigator said was oil related....called 6 weeks after getting an oil leak fixed at there service department, my car burns down from what the fire investigator said was oil related....called the service manager and he takes NO responsibility at all. a 2014 Fiat 500 should not burn down.. now im out the money I put down to buy the car AND my insurance deductible... Thank you for your great work......! Don't go here!!!! More

Unproffesional I had a recurring issue with my Jeep Cherokee Latitude which I purchased from Sawyer Motors. At the suggestion of a Chrysler/Jeep customer service re I had a recurring issue with my Jeep Cherokee Latitude which I purchased from Sawyer Motors. At the suggestion of a Chrysler/Jeep customer service representative, I took it to Begnal to see if they could help diagnose the problem. I took a Begnal tech for a ride and he said he knew what was causing the issue with the car. I made an appointment to have it fixed only to have the service manager call me to cancel the appointment and say "he didn't want to get involved." I asked him if he could at least tell me what the problem with the car was, and his response was to repeat his unwillingness to "get involved." I have never had an issue with Sawyer Motors; they have always been personable and professional; I can't say the same for Begnal. More