Tasca Chrysler Dodge Jeep Ram of White Plains - Service Center

Great customer service As the only Westchester county dealership to receive Chryslers Customer First award for sales and service excellence, this dealership is definitely on As the only Westchester county dealership to receive Chryslers Customer First award for sales and service excellence, this dealership is definitely one of the best in the area. During a service visit, there were a few concerns I encountered with some of the requirements on fixing a recall, however, the staff at the dealership went above and beyond to remedy the situation. Within minutes of posting my review, the President (Augie) reached out to discuss the concerns I had. He took the time to look into the issues, speak with staff about any errors, and remedy the situation by fixing the recalls. The service department manager (Victor) was also very friendly, respectful, and professional about discussing my concerns and it is very rare that a dealer is so cooperative. The dealership reached out multiple times, prior to, during, and following my experience to ensure my expectations were fulfilled. The staff even offered to remedy the situation by providing added benefits to my future service visits. The parts department (Tony) at the dealership is also exceptional. They are very friendly, easy to work with, and always ensure the correct parts are ordered. I look forward to bringing my vehicle back to the dealership for future service needs and eventually purchasing a new Jeep from the dealership. This dealership definitely deserves the Chryslers Customer award for sales and service excellence. More

Terrible service and outtdated dealer and staff This place belongs in the 90s. As if the internet didn't exist, and no one is accountable. Literally the service department messed up everything the This place belongs in the 90s. As if the internet didn't exist, and no one is accountable. Literally the service department messed up everything they touched on my car. They overfilled oil for the oil change, then tried to tell me brakes needed replacing and I only had 3mm left on my rear pads. I ordered my own pads and discovered I had around 7mms left and clearly no urgency to change pads. They also tried to sell me on an air filter. When I said no, the technician didn't close the intake box completely, which means dirt could get in, and slowly compromise my motor over time. When I asked to have my wheels rotated on my jeep, they didn't torque the lug nuts correctly. Some where nearly loose! And I told them to torque correctly to factory spec. If you are looking for cheap work and unreliable results and feel like being lied to, knock yourselves out. More

Worst service ever! I purchased a town and country not even a year. My check engine light turns on I call immediately for service I'm told bring it in we will take a look I purchased a town and country not even a year. My check engine light turns on I call immediately for service I'm told bring it in we will take a look at it. I drop it off 7:30 in the morning with a man by the name of Robert.I received no phone call until I call them around 3 o'clock. To get "oh your spark plug broke in two places and we don't have time to finish it" we will see if we can finish it tomorrow. Tomorrow comes and I don't receive a call until 2 o'clock in the after noon. Only to hear ok we where able to replace the spark plug but your vehicle is still miss firing and we don't know what's wrong with it the mechanic working on your car is off tomorrow, we will look at it when he returns. 3 days for a simple check the vehicle not work it just check on it. At this point I was not leaving my car there another day. I pick up my car the second day only to find they change my keys to old ones with no reason..... I call ask for a manager 3 times and i'm told he is out with a customer. It's two weeks before X-mas my check engine light is still on and I have to old keys that I guess I paid $230. dollars for because thats the only thing I see they've done to my car. It's a shame!!! More

jeep to be fix I had an accident in Aug and took the service department 3 months to fix it. Finally i received my car back and a day later i had to bring it back bec I had an accident in Aug and took the service department 3 months to fix it. Finally i received my car back and a day later i had to bring it back because was a loud noise for the front of the car. Mr perfection Chris Conticchio for service department told me that he did everything correct and was impossible that my car was making a lound sound. Guess what? it was the bearing on the car. I had to rent a car again and 10 days later my car was fixed. Now i have my car for 20 days and the engine light went on and the AC is not working, i had to bring it back again, and one more time im paying for a rental. Of course the service department saying that wasn't their faul and it has nothing to do with the first accident. This was the worse experience, the quality of the job is poor, and also dealing with an arrogant mechanic that doesnt listen at all, and is in the jeep shop just over 2 years... so disappointed More