Taylor Ford - Service Center

Scott Shipley listened to my wife and I very well. Our experience with him was excellent. My wife misplaced her keys and Scott quickly found them. Everyone at Taylor Ford exceeded our expectations. experience with him was excellent. My wife misplaced her keys and Scott quickly found them. Everyone at Taylor Ford exceeded our expectations. More

Went to set appt.to get the code on the door lock on my sport trac,I bought it used elsewhere didnt know it was a totaled out truck until my ins.told me OTHERS WANTED 50.00 TO GET IT.He didnt charge me and sport trac,I bought it used elsewhere didnt know it was a totaled out truck until my ins.told me OTHERS WANTED 50.00 TO GET IT.He didnt charge me and done it in a few minutes FRIENDLIEST person I have ever done business with when it comes to cars. No fast talk or trying to sell me a bunch of stuff I didnt need.He even showed me how to use it since I never had one before. Polite,smiles,caring and knows what he's doing. He needs recognition for his actions. KEEP THIS GUY......Thank you Glenda Cartwright PS He even gave me a license plate frame and put it on at NO CHARGE.I will be telling people how great Taylor Ford is. More

My husband and I have been using Taylor Ford even when it was Ray Whitfield and one of the reasons has been the great care given to us by the Service Advisor, Dean Retan. He is the greatest! The most recent was Ray Whitfield and one of the reasons has been the great care given to us by the Service Advisor, Dean Retan. He is the greatest! The most recent visit was because of a Windstar recall and we wound up buying a Taurus from Andrew Louttit and we are very pleased with him also. We will indeed be using Taylor Ford for any later visits to a dealership. More

I noticed a shift shudder shortly after purchasing my car and dropped the vehicle off to have it checked out. I met with service writer Jeff Sherry and advised him of the concern. He was great and very enj and dropped the vehicle off to have it checked out. I met with service writer Jeff Sherry and advised him of the concern. He was great and very enjoyable to talk with. I was a mechanic when I was younger and now I work specifically diagnosing hard to resolve automotive concerns with dealers in a lot of market areas. Its good to have a service writer that has worked in the field and understands a customers concern technically and can assist with getting the vehicle fixed. I've worked with writers before that can write down anything you tell them but have little technical aptitude as far as the theory and operation of the vehicle which can cause confusion between the customer and the service department. I got the vehicle back last night after they performed a valvebody replacement and the car shifts great. I'm very satisified with the level and quality of workmanship with this dealer. The repair did take a couple of days but can be expected with the new years holiday. More

Taylor Ford is one of the best dealerships I have ever had the plesure to deal with. The employees are always very helpful and kind, and a pleasure to deal with!!! I have bought my car there and serviced had the plesure to deal with. The employees are always very helpful and kind, and a pleasure to deal with!!! I have bought my car there and serviced my car there this is by far the most customer oriented dealership I have been to. I highly recommend Taylor Ford to anyone interested in a Ford. More

Was told that my truck was running bad due to fuel pump, not the EGR valve that was under warranty, and wanted me to spend $600 to fix the fuel pump. I told them that the last time I brung it in it acted th not the EGR valve that was under warranty, and wanted me to spend $600 to fix the fuel pump. I told them that the last time I brung it in it acted the same way and it was the EGR valve, and how come when I step on the gas it doesn't stutter or bog down only when just setting at a stop. So I went and picked it up ,after paying $125 for them to even look at it I took it to Gorno Ford and in a hour they had it fixed free of charge , when I asked what was wrong with it they said their computer told them it was a dirty EGR valve and it was under warranty. I told them what Taylor Ford said about it being the fuel pump and they laughed and told me it couldn't have been that, we drove it after we fixed it and it runs fine now and it did when I drove it to. Now they will not refund my money at Taylor Ford. I had taken my truck there 5 times for different things, and every time they would hit me with a big bill, now I wonder how many times they just charged me for nothing. Stir clear of Taylor Ford they are scam artists and will charge you for extra work that is not needed. They lost out on my business because after all said and done I traded that truck in on a new loaded 2010 F-150 FX4 the other day and told all my family that works at Ford to stay away from Taylor Ford and 5 of us work or have worked for Ford, so thats a lot of A plan they will never see from us. I'm not saying go to Gorno but they did treat me good , but I am saying don't go to Taylor Ford. More