Dean Retan
Dean Retan at Taylor Ford
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Dean Retan

Assistant Service Manager

Taylor Ford

13500 Telegraph Road
Taylor, MI 48180

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4.4
26 Reviews
4.4

26 Reviews

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26 Reviews of Dean Retan

December 03, 2024

Dealership Rating
Employee Rating

Made an appointment one week in advance to check out a nonfunctional horn. Showed up for my 8:30 AM appointment to drop off the car, at 2:00 PM I called to see how it was going and was told that they woul More

by jprvette
Service Time
Service Communication
Recommend Dealer
No

June 06, 2024

Dealership Rating
Employee Rating

Service dept was friendly and helpful job was completed as promised. Finance dept also helpful and friendly More

by MARGARET.SHALDA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 28, 2024

Dealership Rating
Employee Rating

Always good the their customers and always answering any questions. Respectful, caring, helpful, taking pride. More

by TYLERETTERMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 18, 2024

Dealership Rating
Employee Rating

Bryan Patton goes above and beyond for his customers. I highly recommend him for all you new and used car needs. Cindy in finance is amazing to. Thank you guys so much for all your help. More

by SANDRALEETYSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Patton

February 21, 2023

Dealership Rating
Employee Rating

My most recent experience was an early lease trade in. I brought my vehicle in for an oil change and ended up leaving with a new lease! So happy with my experience! Andrew Z is great to work with! More

by PVESPA07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 22, 2023

Taylor Ford responded

Congratulations on your new vehicle! We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!

December 18, 2022

Dealership Rating
Employee Rating

They treat you like family. .... they answer all your Questions very helpful very freindly thank you for everythting they did for me.. More

by SANDYRING13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Louttit, Jerry Arrowood

Dec 19, 2022

Taylor Ford responded

We cannot tell you enough how much we appreciate our team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.

November 02, 2022

Dealership Rating
Employee Rating

Only dealership I like to work with they are always so helpful and willing to do their best More

by ELWARTOWSKI66
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Moon

Nov 03, 2022

Taylor Ford responded

Thank you for choosing Taylor Ford as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

September 16, 2022

Dealership Rating
Employee Rating

Would not recommend this dealership to anyone. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. More

by Dadd11221967
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Todd pluff

Sep 21, 2022

Taylor Ford responded

We regret to hear that you had this experience with us. When you have an opportunity, please reach out to Jerry Arrowood at 313-216-1520 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

July 01, 2022

Dealership Rating
Employee Rating

Dean is great and took good care of me. Everything went as good as it could with my two week old truck having issues. More

by ZUREKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andrew Louttit

Jul 05, 2022

Taylor Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 02, 2022

Dealership Rating
Employee Rating

I ordered my 2022 Escape in December. I was given emails every 2 weeks letting me know the progress of my vehicle. I couldn't be more pleased with my purchase and transaction from Tayor More

by MICHAEV
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Louttit

May 03, 2022

Taylor Ford responded

Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1

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