Ted Britt Ford Lincoln

Went in with an internet promised deal if I ordered a truck. They spent two hours trying to convince me to buy a more expensive vehicle from the lot. When I said I wanted the original deal, they told me truck. They spent two hours trying to convince me to buy a more expensive vehicle from the lot. When I said I wanted the original deal, they told me the price wasn't guaranteed. I would have to order the vehicle and gamble on what the price would be when delivered - up to full sticker price. When I repeatedly said I wanted to leave and asked for my keys back, they kept trying to convince me to buy their higher-priced truck. I thought Bait and Switch tactics were a thing of the past. More

Chris and Lisa could not have been better to work with. I am kind of picky and knew what I wanted and they made it happen. I will ABSOLUTELY refer other people to them in the future and already have! Tha I am kind of picky and knew what I wanted and they made it happen. I will ABSOLUTELY refer other people to them in the future and already have! Thank you again to Chris and Lisa!!! More

Thank you for your time and patience by providing the service for me. I am happy with my new car with great deal. Thank you again service for me. I am happy with my new car with great deal. Thank you again More

Absolutely best ford deal! Courteous professional knowledgeable. Dan was really patient and allowed us to take our time to make our decision. We are planning on buying another ford next year and c knowledgeable. Dan was really patient and allowed us to take our time to make our decision. We are planning on buying another ford next year and cannot imagine going to any other dealer or salesman. More

Chris was an outstanding salesman and was extremely professional and courteous through every aspect of my experience. He jumped through hoops to help my fiance and I in the trade in of my old vehicle a professional and courteous through every aspect of my experience. He jumped through hoops to help my fiance and I in the trade in of my old vehicle and the purchase of my new mustang. I could not ask for better customer service. Ted Britt Ford is extremely lucky to have Chris McGregor on their team and it is my personal opinion that he should be looked at for promotion within the company in the near future. There is absolutely nothing that he did not do for me and I feel like he bent over backwards to help us out. We spent the majority of his work day with him and we had his full undivided attention the entire time we were there. I have been to many dealerships before and always feel like I am just another commission for a salesman and all they care about is my wallet. My experience with Chris and Ted Britt was anything but that. I feel like I came in and was instantly viewed as a long time friend and somebody of importance. Everyone on the team was polite and made me feel at ease through the sales process. The amount of number crunching and devotion to customer service was absolutely unbelievable. Ted Britt Ford has set the bar for outstanding service and more dealerships need to strive for the excellence Ted Britt Ford has. Thank you so much for everything and I love my new car. More

I have been purchasing vehicles from German Pareja at Ted Britt for some time now. He is simply the best sales person I have encountered at any dealership. Susan handles all of our companies vehicle repair Britt for some time now. He is simply the best sales person I have encountered at any dealership. Susan handles all of our companies vehicle repairs and she is always professional and very communicative as to the results. These are the two shining stars of Ted Britt Ford and Lincoln in Chantilly. I could not recommend them more. Sincerely, Dwight Sheppard More

This was an easy purchase. Preliminary "negotiations" were done by my daughter over the phone as she and her family had recently purchased 3 new Fords. She had been very satisfied with he "negotiations" were done by my daughter over the phone as she and her family had recently purchased 3 new Fords. She had been very satisfied with her experience. In stock was the type of vehicle I wanted, and it was ready for the test drive upon our arrival -- and a bit of conversation. There was no "salesman's pressure" from any of the staff, beginning with Dan Akers the salesman we had come to see. The vehicle is 2-3 days old (to me) as I write this. It is my hope that I will continue to be as pleased as I am today with the experience at Ted Britt, Chantilly, and the vehicle. More

Tow weeks went by and i had a question about my payoff to ford for the Expedition i had purchased. David met us and asked how he could help. He checked to see if Loni was available. He was working other deal ford for the Expedition i had purchased. David met us and asked how he could help. He checked to see if Loni was available. He was working other deals but I was given his attention. As we were waiting for just a short time, Lisa saw us and we caught up on what had been happening in our lives. my husband happened to mentioned he was interested in seeing some of the used cars. David went immediately to work. We made the 4th set of customers he was helping. In just a short time we were driving home in my husband's 2012 Fusion. We never felt neglected or hurried. What a great place to buy a car. We will return!! More

I was looking to buy a 2012 Navigator, but my trade in value on my 2005 Nagivator was not enough. Overall, Henry was Fantastic in helping us with everything! value on my 2005 Nagivator was not enough. Overall, Henry was Fantastic in helping us with everything! More

Description of Davids service (email I sent to him): You were very helpful each time I came in and had incredible patience with me. The first day I came, you walked over with a giant smile and welcomed me i were very helpful each time I came in and had incredible patience with me. The first day I came, you walked over with a giant smile and welcomed me in the most casual and friendly way possible. I never felt pressured, but at the same time, you gave me all the information possible and were available and happy to assist me whenever I needed. Today you were great to wait while I repeatedly second guessed myself. I realize you spent a large portion of your day with me which you have spent making other sales. More