When I bought my 2011 Honda Fit from them back in 2011 they were top notch and I can honestly say it was the best car buying experience I had. In contrast this past month, when we were notified the Honda Fit was part of the airbag safety recall, has been the worst customer service experience. From the first moment of contacting Tempe Honda about the recall letter to today when I picked up my car it has been nothing but a tremendous stress and headache. Never have I been treated with such disrespect and lack of professionalism. They are awesome when they want you to buy a car from them, after they have your money the attitude changes. For the most part they were polite and smiled but you could tell everything I requested they do they did begrudgingly. To top it off Honda Corp still has not gotten in touch with me as was promised and it been over a month. Tempe Honda and Honda Corp made excuses and neither took responsibility for anything. Buyers beware, you have been warned!
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