I recently bought a used car at Tempe Honda. Part of the deal agreed to verbally with Terry Gluvna (a Manager at the dealership) was that they would do three things -- fix a scratch on the bumper, provide us with a spare key, and provide us with a user manual (since there wasn't one in the car). Within a few days of buying the car, my husband went back to the dealership to get the spare key made. He spoke to Mr. Gluvna, who recalled nothing of our conversation a few days before and said he would need to see the agreement regarding the spare key in writing. My husband persisted and ended up getting the spare key. I have now had the car for couple months and we have not been able to get the bumper fixed, as I have to take the car there during the week and during the day when the body mechanic works, meaning I have to take time off work. I don't have a big problem with that -- I can live with a little scratch. It would be nice, however, to have a manual for the car since I have to Google everything I want to learn about operating and maintenancing the car. I have followed up with the sales rep that assisted us when we bought the car -- Kim Shroyer. His answer was that another 2013 Honda CR-V with a manual has not come onto the lot yet. I would think a large dealership would be more than willing to purchase a $50 manual for a customer who just bought a car. It just seemed like once the deal was done, we didn't matter anymore.
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