My Review Of Tempe Honda:
I would like to take this opportunity to share a recent experience I had at Tempe Honda. For starters, I have been taking my three cars there for the last 7 years. 2003 Honda Pilot, 1997 Honda Accord (recently sold for $3000 w/197,000 miles all service done at Tempe Honda) and a recently acquired 2008 Honda Civic SI. I have been dealing exclusively with Colby Lingenfelter for the last 4 years and this gentleman has simply provided the best customer service that I could expect from a service adviser at a dealership. This time however he went WAY above and beyond my expectations. The 08 civic that I recently purchased had a recall on defective factory paint from Honda. We were concerned however that some of the paint on the car was in spots that are not covered under the technical service bulletin issued by Honda of America. After taking pictures and doing paint measurements to see the thickness of the paint, I was instructed to take my vehicle to the body shop that deals exclusively with Tempe Honda, Penske Collision, because the district rep for Honda wanted to see an estimate for the work that needed to done to fix the bad paint. The estimate was submitted and I was told to wait a couple days to see what the decision was going to be on weather or not Honda was going to fix the paint. I sent Colby an email the next day to see if he had heard anything and in less than an hour he wrote back and had informed me that they (Colby Lingenfelter and Dave Clark the service director) were able to push it through and get the job approved through Honda. I was totally amazed. I had figured that they (Honda) would ask me to pay for half of the repairs but Colby and Dave were able to work together to get it covered 100%. That day both Tempe Honda and Honda of America gained a customer for LIFE! I will not stop taking my vehicles to Tempe Honda for service period! You could not PAY me to take my cars anywhere else. These guys are professional, courteous, and in a day and age in my opinion where customer service has seemed to become a lost art, these gentlemen are a friendly reminder that yes it still does exist. I am always treated with kindness and respect. Sure, I have friends who swear by there mechanics and tell me how much money I would save if I went to "there guy" but I would rather pay a little more and have the job done right and know that if by chance it might not be that they will stand by their work 100%. I would also like to mention two other gentlemen that deserve honorable mention that also work that this dealership, Robert Leiler service adviser and Andrew Evans, mechanic that always works on my cars. Both these guys are great as well. Again I can't thank these gentleman enough for the EXCELLENT service that they have provided for me over the last 7 years. Here's to another 7 years guys. Cheers!
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