Very disappointed with my first car buying experience. Bought an over $20 K 2014 Cr-V I was told the car would be great for a mom with two young kids, Reliable, it would rarely brake, blah, blah. The car still has 4 k bumper to bumper warranty and about 30 000 more miles for the included warranty (don't know the name). After more than 3 long hours at the dealership, I finally got to meet Ed, the finance guy. He made sure I felt concerned about my car breaking and me not having the Extended Warranty. He said, my A/C would cost me $1800 to fix if it broke, and came with all these scary numbers that my car would cost to fix! Guess what? My kids were hungry, tired, annoyed after bring there all afternoon and I was exhausted....so I agreed to purchase it. He even mentioned that the sales man used the employee discount to give me a discount that I still cannot find on my documents. I was offered $2500 for trade in and ended up getting $2000 because they were going to fix the $100 radiator plus the $100 cost of labor??? SO where the xxxx are the other $300???? I didn't know what a Low Jack is but when I signed the docs I saw it was on he price, I learned a day later that they just put it and included it on the price without asking if I was purchasing it. Of course, they saw the naive mom desperate to buy a reliable car right?
I bought the car last Saturday, called them on Monday to ask to cancel the EXTENDED WARRANTY, the sales man said, he would call me, never did. I ended up leaving work and paying for after care for my kids to go and see the people at Honda in person. I was sent to see "Ed" the finance guy again. He was no longer super nice, friendly, Ed. He said I could cancel the EXTENDED WARRANTY but I would not be able to get the money on my pocket. Ed said it would go towards my principal in a couple of months. He was dry and annoyed. Just FYI, those extended warranties now I know, you can buy them if you really need them for less than $600. In my case the total cost for the warranty after the term of the loan would be costing me nearly $2700 with Honda Tempe (their back end profit).
Here is the million dollar question: If you kept telling me how amazing and reliable my new car was going to be, especially because it is a Honda and SO NEW, why did you insisted NON STOP on me buying an EXTENDED WARRANTY when the car still has so much warranty left?
Rather than feeling happy for my new car, I feel so stressed about the enormous amount of a loan I ended up with. I put $10,000 down payment and they still ripped me off.
And here is the best part, they told me my old car was so old it was going to go to the auction. GUESS WHAT? They already have my Ford Escape on their website for sale for over $5000!!
I Recommend This Dealer:
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