Tempe Kia

Bought a vehicle from Tempe Kia late last year, which was my daughter's first car purchase. I requested gap insurance through Tempe Kia Finance (Mike H), but later discovered it was not included. While I sho my daughter's first car purchase. I requested gap insurance through Tempe Kia Finance (Mike H), but later discovered it was not included. While I should have noticed this at the time, the excitement of the new car and my unwarranted trust in the Kia finance manager led me astray. Three witnesses attest to requesting the addition, yet the finance team at Tempe Kia did not fulfill their commitment to their client. The service is disappointing, especially considering the necessity and initial reason for requesting it: to safeguard a new car owner. This follows closely after being informed by Tempe Kia that the warranty we purchased was canceled and is not valid for maintenance. Now, we find ourselves in need of that warranty again, only to discover it was not included. I recommend either avoiding Tempe Kia altogether or implementing validation steps to prevent being treated similarly by a company that prioritizes sales over client care. More

It was a pleasant service experience at Tempe Kia, the service technician was friendly, recommended the service as per mileage, the cars were ready on time, their shuttle service for drop off and pick up service technician was friendly, recommended the service as per mileage, the cars were ready on time, their shuttle service for drop off and pick up is awesome, highly recommend them. More

Jairo and the crew are the reason I keep coming back to Tempe Kia service !!! Tempe Kia service !!! More

I came in for an oil change, and they went above and beyond. Teague helped me when I walked in and offered a complimentary Lyft to and from wherever I wanted to go within a certain radius so that I didn beyond. Teague helped me when I walked in and offered a complimentary Lyft to and from wherever I wanted to go within a certain radius so that I didn't have to wait at the dealership. They finished my car service in under the time that they estimated it would take, and even washed my vehicle for me. The whole experience was wonderful. Thanks, Teague! More

Paula is wonderful to deal with. She is on top of everything and a pleasure to work with. She is on top of everything and a pleasure to work with. More

I am grateful that Kia honored the extended warranty for my engine. Jairo and Tempe Kia made a bad situation much easier to endure. My wife and I only have one car. Jairo kept me informed, and the estimate my engine. Jairo and Tempe Kia made a bad situation much easier to endure. My wife and I only have one car. Jairo kept me informed, and the estimate for the other repairs that were needed was accurate. Kudos to Jairo. Thanks to him, the dealership paid for my car rental which is appreciated too. I will return to this dealership for future repairs. More

Joe was really great to work with, he was very friendly and knowledgeable! Thank you! and knowledgeable! Thank you! More

Jairo is great he knows me well lol. Easy in and out but one thing, if it is going to take longer tha 1 1/2 hours, I would not wait because it usually takes longer. Would love for them Easy in and out but one thing, if it is going to take longer tha 1 1/2 hours, I would not wait because it usually takes longer. Would love for them to bring back the donutes!! More

Fast and easy, pointed out potential safety issue with tires. Like Forrest Gump, that’s all I have to say about that tires. Like Forrest Gump, that’s all I have to say about that More

My most recent visit was good, but previous visits did not go so well. What is point of an advisor if they don’t even look at your service history before stating something needs done? The service departme not go so well. What is point of an advisor if they don’t even look at your service history before stating something needs done? The service department does nothing to build customer loyalty More