Tempe Kia

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tempe Kia:
Entire experience exactly as originally represented, that is both rare and appreciated.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Tempe Kia:
I BOUGHT TWO GRAND CARAVANS AT TEMPE DODGE AND HAVE HAD THEM SERVICED THERE FOR OVER 8 YEARS. THE LAST VAN I BOUGHT WAS A 2005 GRAND CARAVAN SXT TWO YEARS AGO. THE PROCESS WAS QUICK AND EASY. I ALWAYS DEAL WITH JERRY FISHER IN THE SERVICE DEPARTMENT BECAUSE HE HAS ALWAYS BEEN UPFRONT AND HONEST WITH ME. HE TAKES CARE OF MY I HAVE RECOMMENDED TEMPE DODGE TO SEVERAL PEOPLE AND WILL SEE THEM THE NEXT TIME I NEED SERVICE OR ANOTHER VEHICLE.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Tempe Kia:
Visited dealership on Sunday, 4/29, interested in two vehicles. Spent a great deal of time with the usual games and "if we make the numbers work, will you buy our car today?" Our trade in was the key factor, never mind the KBB and Edmunds guidelines for it's value, Tempe Kia was thousands under the value...instead, auction printouts were presented to show to us in the attempt to show how little our car was worth. Left dealership believing we'd been given bottom line price on one of the two cars we liked; upon arriving home, found internet pricing was $2,500 lower. Phone calls to dealership yesterday were not productive; long hold times, no attempt to compromise. I made it clear that we would buy their car if the figures were closer to reality. Left message for general manager Mike Breysogle, not even the courtesy of a return car. The usual corrupt, demeaning car dealership mentality. Management chose not to sell a car and gain a satisfied customer. Thank goodness we do not need to buy groceries the same way we buy cars. I give this dealership a -1 as for customer satisfactin.

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