Texan Buick GMC

BEWARE!!! THIS DEALERSHIP COMMITS CONSUMER FRAUD! I traded in my lease and they did not pay the payoff price agreed to on my prior lease. They are trying to charge me $3000 additional after I already I traded in my lease and they did not pay the payoff price agreed to on my prior lease. They are trying to charge me $3000 additional after I already have the papers. Also my phone was stolen as they were detailing my vehicle. If you think you are getting a good deal beware.... More

Third time the service department did not rotate my tires I took my truck in for the regular service. Once again they did not rotate my tires. The first time, I had a scrape on the side wall of my front dri I took my truck in for the regular service. Once again they did not rotate my tires. The first time, I had a scrape on the side wall of my front drivers side. I wanted to move it to the back while I shopped for a set of new tires. When I picked it up, the tire was in the same spot. The second & third times I marked my tires before dropping off. Again no tire rotation. Every time I ask if they were rotated, they told me yes. Am I the only one this happens to or am I the only one who notices it. I would not recommend this service department or dealership. I also was sold a service maintenance agreement that I found out from the Chevy dealer that GMC includes it with the purchase. I will never buy another vehicle from this dealership again. Agmed Aguirre More

Car buying ok but very over priced service department We bought our Enclave 5 years ago and had a decent car buying experience. Sales rep was very attentive, responsive, and eager to find what we wanted. We bought our Enclave 5 years ago and had a decent car buying experience. Sales rep was very attentive, responsive, and eager to find what we wanted. Financing options were good with fair interest rate. That's about where the good experience ends. Service department is customer service is poor. They have poor communication and feedback on what's going on with your car (though this varies based on who the service rep is - I have had only a couple people in the past 5 years that were good). The wait just to have your car looked at can take a few days and they only cover rentals if it takes more than one day for the repair (including waiting on parts), BUT NOT counting the waiting time for them to look at your vehicle. The actual service done on the car has always been good and pretty thorough but very over priced. Vehicle quality is poor. It has been in at least once every year for the 5 years we have owned it for various recalls and repairs not related to recalls. We had the engine clips break and exhaust weld crack within 50k miles; thank goodness for warranties. But our warranty is out now and our enclave is back in yet again, now for a leaking water pump at 86k miles. There was a recall for GM vehicles for leaking water pumps, but apparently it doesn't apply to the 2011 enclave, even though the Traverse and Acadia are listed for the same years. Searching repair estimates had the NATIONAL average for parts at $31 to $74 and labor at $220-$278 and the Texan service department charged $340.12 for parts and $444 for labor. Autozone sells the water pump for $90. More

Stay away from this service dept. Worst repair experience ever. I will NEVER use this dealership for sales or service and I will tell everyone I know to KEEP AWAY. I went back Ti get t Worst repair experience ever. I will NEVER use this dealership for sales or service and I will tell everyone I know to KEEP AWAY. I went back Ti get the errors corrected and they still left things incomplete. Common sense tells me that when you install a new door panel that you hook up all the mechanicals in the process. Nope not these guys even after 2 trips and very unhappy customer in the lobby. No care about your vehicle or pride in the quality of their work. More

Damaged my Truck! I have a 2014 GMC Sierra purchased at Texan GMC in Humble, TX. I am writing you to explain what has been going on for the last six weeks and to see w I have a 2014 GMC Sierra purchased at Texan GMC in Humble, TX. I am writing you to explain what has been going on for the last six weeks and to see what can be done about a loyal GM customer being treated like a piece of garbage. I turned my vehicle in around June 25th for an oil change as well as two mechanical issues. One was a sound from the steering and another was from tires rubbing the wheel wells from a lift that was done during the purchase. My truck was in in service for a week and a half. When returned the steering sound was still there and the service advisor, John Bishop, stated he wasn’t aware that the sound was part of the initial problems stated. It was in the original paperwork. As far as the rubbing. They turned it over to a company called Texas Auto Trim. There fix for the rubbing - They beat the inner wheel wells with a hammer until the rubbing stopped. Hammer marks and paint chips on the paint in the wheel well. When I saw the repair job that was done I immediately turned it back in to repair what they had done, also to fix the steering issue that hadn’t been addressed. They had the truck for 3 weeks! When returned this time, the rack and pinion was repaired but the alignment was off. The steering wheel had to be turned to the 10 o’clock position in order to go straight. And the remedy for the hammer beating…. It looked like a 3 year old daubed some touch up paint on the area. Needless to say it went back to the dealer. This time the customer relations guy, Lionel, said he would have a body shop fix the issue. I asked why they continue to use Texas Auto Trim for these issues. I was told that he thinks the manager at the dealership is getting kickbacks from them. This time the body shop did a mediocre job on the hammer damage and the alignment was fixed. However, after all that they had done, this is where it really got bad. After being without my truck for nearly six weeks, upon return there was a flaw in the paint on the hood of the truck. It looked like something had splattered on it and whatever it was has eaten into the clear coat of the paint, possibly further. The dealership of course is denying any wrong doing. This spot was MOST definitely not there upon initially turning it in. It either happened at the dealer or at their subcontract horrible company. They are playing he said, she said. I turned my vehicle into Texan GMC, therefore that’s who I hold responsible. They say I need to turn in a claim to Permaplate, which I have done and waiting to hear if my claim is approved. But in my opinion, they did this damage and they need to fix it! More

3 hours for an oil change. No repairs allowed I came in for an oil change covered under my new purchase. 3 hours for an oil change and I'm still waiting. Also asked for some warranty work and was I came in for an oil change covered under my new purchase. 3 hours for an oil change and I'm still waiting. Also asked for some warranty work and was told it couldn't be done and to come back next week. They won't take any appointment either which is the stupidest policy ever. I don't have all day just to see if my car can get looked at. More