Read Reviews Texan Buick GMC

Texan Buick GMC

Texan Buick GMC

18225 Highway 59 N
Humble, Texas 77338


(281) 359-3600

Texan Buick GMC
Manufacturers: Buick, GMC

Write a ReviewWrite a Review

  • Customer Service:

    3.0
  • Quality of Work:

    1.5
  • Friendliness:

    3.5
  • Overall Experience:

    1.5
  • Pricing:

    1.5

24-Month Rating

based on 2 reviews

2.2

2.2 out of 5

6 lifetime reviews

Texan Buick GMC

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    Employees have not yet been listed by this dealership.

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Certified: Texan Buick GMC

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Texan Buick GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Texan Buick GMC

At Texan GMC Buick in Humble, TX we treat every customer like family. Exceeding your expectaions is the goal of every employee. Let us show you our commitment to excellence!

Our enthusiastic sales staff is ready to help find the perfect vehicle for you. Please take some time to browse our online inventory of new and used vehicles. Our website provides for scheduling a test drive, getting a quote, evaluating your trade-in, even submitting a loan application. You can also reach us by phone Monday through Saturday 9AM to 9PM at 800-520-3578.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Parts Store
Customer Lounge Area Shuttle Service
Drive-In Service Television
Free Coffee Vending Machines
Free WiFi

ktm250
12/31/2012 6:22:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Nelson
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    4
  • Overall Experience:

    2
  • Pricing:

    1
  • Overall Score:

    2.2

My Review Of Texan Buick GMC:

Price does not sell cars at this dealership. The staff was friendly and helpful, but when it came to price they were giving me the same price I could have received without a trade that was advertised in the paper by another dealership. I did not accept the deal and left. They called me three times to come in at the end of the year sale for a good deal on my truck. I returned to the dealer with an ad from another dealer and asked them to meet the price. They showed me a demo at that price and when I tried to negotiate for the vehicle, they wanted $2000 more for the demo with the exact same equipment. It was very confusing to us. I guess they only wanted to sell if they get over on you, like taking your trade for nothing.

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Mscastro
8/11/2012 10:41:25 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Toby and Dane
  • Customer Service:

    4
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    2.2

My Review Of Texan Buick GMC:

After reviewing online a vehicle I wanted I got a call from Toby and asked when I could come "get it" that weekend I made the 2 hour trip to go get the vehicle when I arrived at the dealership Toby had exclaimed the vehicle had been sold but promised to work with me and get me in something "worth" it. After pushing a vehicle on me that I had no desire for with all the great offers and warranties he was offering I couldn't pass it up, so I got the vehicle. I was told the vehicle was a non-smokers but the following weekend I was back at the dealership to get it detailed out because all you could smell was smoke. I later called to talk with Toby to verify my warranty to get my oil changed at ANY GM dealership as I was trying it wasn't working when I called again Toby had been fired so I talked to Dane who did the financing who also told me I had the warranty and told me to give the dealership my info, still nothing. When I called again I was told Dane was no longer with the company also and come to find out after trying to get the details of what I did have I was told I had none of the things I was promised! So now I have a vehicle that I don't really care for with no warranties. Instead of taking care of any problems I have they just give me the run around! I don't reccomend this dealership to anyone especially if you live far away! Please be sure to always read what you are signing because what they say is not it at all.

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missynorton
3/31/2011 4:06:49 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James Pierce & Tex
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Texan Buick GMC:

My husband and I bought a used truck from Texan GMC and dealt with James and Tex. Could not have asked for a better experience. We hated the thought of sitting at a dealership and dealing with salesmen all day. It has always been such "hard work" and "draining" to buy a vehicle, but not at Texan GMC. We will definetely be back. Thank you Tex and James for making the truck buying experience painless!! We will tell everybody we know to come see you guys!!! Thanks Again Guys!!!

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hlanglinais
3/12/2011 8:06:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
JOANN ROSE
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Texan Buick GMC:

I have purchased 3 vehicles from this dealership, the sales staff are friendly and very knowledgable about the vehicles. I purchased a Pontiac, GMC and now my new vehicle is a Buick. I would recommend my friends and family see Joann, and purchase a car thru the internet dept, its the easiest way.

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ecblount00
3/8/2011 2:06:23 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Clarence and Sales Manager
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Texan Buick GMC:

I live a long way from this delership, so triple checked that they were going to give me the price we had verbally negotiated before making the long drive to them (check in hand). When I got to the dealership, I was told that they thought I was talking about a different vehicle (that was priced $3000 less than the price we had negotiated) and would not honor the verbal commitment.

Update- While my rating for the experience stands, I am impressed by the amount of effort that the dealership has taken to appoligize for the bad experience. After leaving bad reviews and sending a email to the CEO of the parent company, I was contacted by the CEO, the sales manager, and the GM of the dealership.

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corbert
6/21/2010 11:33:18 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
aj sales manager
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Texan Buick GMC:

this dealership went out of there way to help me get the truck i wanted thanks again aj was a great guy the salesperson clearence k did all within his power to make sure my needs and concerns were addresed.this dealership has changed and really cares

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