I have a 2014 GMC Sierra purchased at Texan GMC in Humble, TX. I am writing you to explain what has been going on for the last six weeks and to see what can be done about a loyal GM customer being treated like a piece of garbage. I turned my vehicle in around June 25th for an oil change as well as two mechanical issues. One was a sound from the steering and another was from tires rubbing the wheel wells from a lift that was done during the purchase. My truck was in in service for a week and a half. When returned the steering sound was still there and the service advisor, John Bishop, stated he wasn’t aware that the sound was part of the initial problems stated. It was in the original paperwork. As far as the rubbing. They turned it over to a company called Texas Auto Trim. There fix for the rubbing - They beat the inner wheel wells with a hammer until the rubbing stopped. Hammer marks and paint chips on the paint in the wheel well. When I saw the repair job that was done I immediately turned it back in to repair what they had done, also to fix the steering issue that hadn’t been addressed. They had the truck for 3 weeks! When returned this time, the rack and pinion was repaired but the alignment was off. The steering wheel had to be turned to the 10 o’clock position in order to go straight. And the remedy for the hammer beating…. It looked like a 3 year old daubed some touch up paint on the area. Needless to say it went back to the dealer. This time the customer relations guy, Lionel, said he would have a body shop fix the issue. I asked why they continue to use Texas Auto Trim for these issues. I was told that he thinks the manager at the dealership is getting kickbacks from them.
This time the body shop did a mediocre job on the hammer damage and the alignment was fixed. However, after all that they had done, this is where it really got bad. After being without my truck for nearly six weeks, upon return there was a flaw in the paint on the hood of the truck. It looked like something had splattered on it and whatever it was has eaten into the clear coat of the paint, possibly further. The dealership of course is denying any wrong doing. This spot was MOST definitely not there upon initially turning it in. It either happened at the dealer or at their subcontract horrible company. They are playing he said, she said. I turned my vehicle into Texan GMC, therefore that’s who I hold responsible. They say I need to turn in a claim to Permaplate, which I have done and waiting to hear if my claim is approved. But in my opinion, they did this damage and they need to fix it!
I Recommend This Dealer:
John Bishop, Lionel Woolard
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