If you want a dealership that totally neglects you after the sale purchase your car from Texan GMC Buick. We have had problems from them from day 1. 1st, after my husband signed all the paperwork for the sale he was informed that there was only 1 key to the vehicle (2011 Buick Regal). The keys to that vehicle cost $700. They were not willing to give him a 2nd key until he threatened to cancel the sale. They told him he'd have the key in 2 weeks. After 4 weeks I called the salesman to check on the key and the license plates. I left 4 messages, no one called me back. I finally got him on the 5th try. He said he would look into and call me back. I waited 2 days, no call. I called again. He said "Oh, no one got in touch with you? Let me check into that and I'll call you back. 2 days later no call. My husband called the sales manager. The sales manager (James Pierce) did return the call, said that the key was at the dealership and that we hadn't received the plates because there was an additional inspection that needed to be done because the car was from out of the state. This should have been done prior to the purchase. They wanted me to bring the car back for the inspection and for the trouble they would fill my gas tank. Also I would be able to pick up the key at that time. This dealership is 40 miles away. I drove out there on a Saturday. When I get there the service department doesn't know anything about the "free gas" also they have lost the key. I am furious. The service manager says he'll order another key and that he would next day air the key and the plates to me the following Wednesday. He did fill my tank. I wait until Thursday, no key no plates. I call the service manager and he says he has the key and that he was just waiting on the plates. I asked that he send the key before they lose it again. He did. We have the key now but no plates. We bought the car back in March. Today is June 14th. No one from the dealership will return my call. I got so frustrated 2 days ago I called the General Manager. I looked him up on the internet and the funny thing is he answered the phone. He first told me to call the controller. I think he could hear the frustration in my voice so he offered to call the sales manager and said he didn't know why the man hadn't returned my calls. Later that evening someone called my husband and left a message saying that the plates would be next day aired. Guess what? NO PLATES THE NEXT DAY!!! OMG!!! Run do not walk from this dealership! I love the car but wish we'd bought from David Taylor. They really understand how to treat a customer. I've used their service department twice now and will NEVER go back to TEXAN GMC BUICK.
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