
Texas Toyota of Grapevine
Grapevine, TX
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I was greeted upon arrival every time I visited. The dealership had plenty of cars on the lot and our sales man was willing to take us to the back for even more inventory. The dealership had plenty of cars on the lot and our sales man was willing to take us to the back for even more inventory. More
I took my car here to get it serviced, and I took it home with a scratch. I brought my car here for an oil change, tire rotation, and inspection. When I picked up my car, I had taken a picture of it and in t with a scratch. I brought my car here for an oil change, tire rotation, and inspection. When I picked up my car, I had taken a picture of it and in the picture you can see the scratch. However, I didnāt realize until I got home. When I called, I spoke with Angela who was also the person who handled my services. She said to bring it in and a tech will look at it. The following day, before I brought it in, someone called me asking to take a survey - when I mentioned the scratch I was told that they would fix it. I bring the car in and Angela brings a tech over who examines the scratch. Immediately she starts saying itās possible that it happened on the way home. When I mentioned the picture I had of the car at the dealership before I sat in it, she said it probably happened on the way to the dealership. Firstly, she was eager to put the blame on me. Second, the scratch goes from the back to the front. Itās physically impossible for it happen while driving because debris would scratch the car from the front to the back. Also, the scratch is deep like someone had gotten something stuck in it. Angela took pictures of the scratch and told me that she would speak to someone named Dave (or possibly David) and reach out to me. This was in April. Not only has she not reached out to me, but Iāve received 4 emails about filling out a survey about my experience. I filled it out hoping that I would get a response, they offered me 10 dollars off my next visit for filling out a survey. Never have I been so disappointed in a car dealership. More
The dealership staff were very willing to work with me on the car buying process. I would highly recommend going there if you are looking to get a car. the car buying process. I would highly recommend going there if you are looking to get a car. More
Great customer service and very professional. Excellent dealership . Best Toyota dealership in Texas. Great manager David Wings and best salesperson Nasser. Excellent dealership . Best Toyota dealership in Texas. Great manager David Wings and best salesperson Nasser. More