My husband and I filed for bankruptcy in September of 2014. I was driving a 1997 Pontiac Grand Am that obviously had seen better days and was no longer reliable. We were kind of in a tough spot, as far as being able to obtain financing. We had approval from the court to incur debt, and our sales guy quickly got us approved for a 2013 Corolla. The day we purchased the car (October 23, 2015), it was pouring down rain, so we did not get to do a very good inspection of the outside - our fault. Not once did the dealership offer to pull the car into the service area so we could do a good inspection of the outside - their fault. The car has multiple scratches on the hood and the trunk. We did review the Carfax, which indicated a collision on the BACK LEFT WITH NO DAMAGE.
About a week after getting the vehicle home, I noticed that the front passenger headlight had condensation in it. I made an appointment with the service department (November 14, 2015). We still have about 3,000 left on the factory warranty. As long as the vehicle hadn't been wrecked, we'd be fine. Guess what - the front end of the vehicle has been wrecked. And it's pretty obvious once you look. Under the hood, there is no hood insulator. There is no EPA sticker (is this even legal?). The hood, front bumper and passenger headlight have all been replaced. We spoke to the Used Car Manager. His response? "According to the Carfax, we have no knowledge of the car being wrecked in the front. If you are not happy, we would gladly take the vehicle back from you." What a guy.
I get that a dealership goes by the Carfax. I get that I bought the car "As Is." But come on. You cannot honestly expect me to believe that the service department looked over this vehicle and did not realize it had been wrecked. If this is true, I would NEVER take my car here to be serviced.
Bottom line, I feel like the dealership knew that we were desperate for a vehicle and we were taken advantage of. They must have laughed at what suckers we were, when we drove off that night. I really wish we were buying a car because we wanted one, not because we needed one.
Hey, Texas Toyota, a little acknowledgement goes a long way. Brushing off customers because you don't "have" to do anything speaks volumes about the way you feel about us. It doesn't bring repeat customers.
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