Texas Toyota of Grapevine

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Texas Toyota of Grapevine:
I did have an ok experience buying the car from the sale person, but I cannot say I have been very satisfied with the service I've received from the service team. Here are the reasons why:

1- When the car was delivered, the gas tank was only 1/3 full. I was told the gas pump was broken that day, and was promised the next time I would be at the dealership, they would fill the tank for me. I have been back to the dealer 4 times since, but that promise has never been fulfilled. Below are the times I came back to the dealer:
-- 2 days after the purchase to drop off the cashier check to pay off the car
-- about 1 week after the purchase to pick up the license plates
-- about 2 weeks after the purchase to have the bodyside molding installed
-- 6 months after the purchase to have the first oil change

2- Upon delivering the car, I was also promised that the first oil change service would be free if I bring the car back to Texas Toyota of Grapevine. Just last month, when I brought the car in for the first service, to my surprise I was charge $60 for it. Some friends of mine who recently purchased new cars from other Toyota/Nissan dealers all had their first oil change free of charge + full tank of gas.

3- When my car was returned after the first service, the technician who worked on my car left a stain on the front passenger seat.

4- My last complaint is about the fact that my old car which was traded in at the time of the purchase of the 2009 TOYOTA HIGHLANDER was used to run the Toll Tag (at least) 4 times the following week. Since the old license plates were still on the car, I was billed for the fees. Fortunately, I have an account with NTTA; otherwise, I would have been charged with other violation charges for running the toll. Whether it was Texas Toyota personnel or other car whole-sale company's personnel committing these violations is irrelevant to the fact that operation of your dealership should never cause customers such problem.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Texas Toyota of Grapevine:
I talked on the phone to a salesperson, and we agreed on a price for a specific used car I wanted. I took a test drive, and went to the office to buy the car. At that time a manager (not the sales man) came in with a sales contract showing a $400 increase in price. The manager said they made a mistake and the price was $400 more than was originally agreed upon over the phone. He said they made a mistake and they couldn’t sell the car for less. After a long discussion, I agreed on the extra $400 increase, but asked that the $150 charge for paperwork be waived since I was paying cash. Then a third manager came in a few minutes later, and he said there had been another mistake, and they upped the price another $400 making a total increase of $800. A third manager came in after that to explain about the mistake, but said the price would stay the $800 extra from the original price I was quoted. Before leaving I was told in confidence that the General Manager probably didn’t want to sell me the car, since he could get more money for it than what I was quoted. At that point I walked out.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Texas Toyota of Grapevine:
I went to the Texas Toyota of Grapevine on Sep 11 with offer price of the car VIN 4T4BE46K09R088324 $16788 out of door price but manager Mike and Tony Gonzalez reject my offer price. I left the office around 8:00 pm. The next day the original sale person Kevin Casey called me several time and negotiate the out of door price $17664 at 5:56 PM. I drove my car with my check to pick up the car, when I arrived the used car office, Kevin is not there but Craig assist me and told me he is going to have the car wash and be ready. Me and My friend Scoot waited over there for one hour, he comes back told me the general manager not agrees with the price and the deal is off. Kevin Casey is not there and General Manger is not there and there is no one that I can complain the situation. They are discrimination because my race, the original sales person Kenneth and the manager Tony saw me did not say a word, please help me to resolve the situation. I do not mind if the deal can not make it but please do not ask customer spend 45 mins of drive and one hour of waiting and get nothing clear.

I talked to the GM, he said it is miscommunication because there is need to plus certified fee on top of that. I repeated tell him, it is out of door price, I want him to apology to me first then he replies WHY ? And pull the conversation to the car I was interested again. He offers me with the same price but I need to sign wholesaler agreement without any warranty from dealer. That is totally not professional and I will start to report to BBB

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Texas Toyota of Grapevine:
I live in So.CA and shopped for a car in the Dallas area for my Grand daughter. After a three week search and talking to many salesman about their best deals...I finally found Richard Self at Texas Toyota of Grapevine. He does car deals over the Internet and over the next four days we concluded a deal for a new Corolla LE and how to deliver it to my Grand daughter. They made the delivery today(5/13/09) and we were all very pleased with the service and professional attitudes of Richard and his staff. Especially JC Realpozo, who delivered the car and took the time to show an 18 year old girl how to operate her first car. They all helped to made an old Grand Father feel very good. They know how to treat their customers. WRK, Temecula, CA

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Texas Toyota of Grapevine:
Went for a new car - over priced ($1000 above invoice) - came back.
They called and left me a voice mail to come for a better deal, went in, they tried high pressure tactics to sell the vehicle - Walked out.

Was also told that the best way to improve credit score is to finance from "Toyota Finance Corp"

They were initially friendly, but when they realized that I may not but the vehicle turned cold.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Texas Toyota of Grapevine:
POOR CUSTOMER SERVICE! As soon as I signed the papers, Texas Toyota of Grapevine was DONE with me. I have had to return to the dealership twice because they did not solve service issues while they had my truck. After MANY phone calls, getting transferred to voicemails and repeatedly getting disconnected, I finally managed to speak with supervisors who did what they had to do to "keep me quiet". After admitting they had made mistakes, their attempts to keep my business were as bad or worse than the problems I had in the first place. This dealership seems more concerned with moving product than keeping customers, so beware.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Texas Toyota of Grapevine:
I took my car there for the regular tune-up and a few other minor things. After yrs of going to this dealership/servicing dept, I know from experience it is a 1 day job. They needed to order a part so it ended up taking a rediculous 5 days to complete the regular servicing. They didn't offer a car for me to use during this time. Every day I called to check the status and sometimes I was lucky enough to reach someone. Often I was either sent to a vm or the call just rang and rang in the service area (sometype of vm problem). When I actually got someone on the line I was told it would be ready either later that day or possibly the next day. This must be their standard phrase because I heard it more than once. When I finally picked-up my car there was one selt belt part that they were still waiting for (unbelievable!) but I could come back at a later time (can't believe in all those days they couldn't get that part). Anyway weeks later I still hadn't heard from them about taking my car back in for the last part. During this timeframe they sent a survey and I responded that the experience wasn't as good as it has been in the past because I was still waiting for the last part to get in. Finally after weeks, I called to check on the part. The service advisor said that he recieved the review, it was the worst one he has ever gotten, and he wasn't going to complete the work. He said I wasn't welcome at that dealership/servicing dept either. I've been taking my car to this location for years and this is the first time I've ever had a problem with them. In the past, they've always received either good or great reviews. Lesson learned: This Toyota dealership/serving dept will cut ties with their customers unless they receive a favorable survey. They are not interested in keeping long-term customers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Texas Toyota of Grapevine:
The visit was like going to a meat market. The sales people I delt with had 7 days and 1 month experience. The only reason I came back was that they had knowledgeable sales assignned to the Credit Union special desk.

Otherwise I would have left. Also they add extra's of no value to the msrp. Toyota needs to control this unprofessional behavior or it will start inpacting the buying experiebce. ... JMHO

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Texas Toyota of Grapevine:
I visited this dealership about two years ago when I was shopping for a Toyota 4Runner. Although I ended up buying a jeep elsewhere I was somewhat pleased with how I was treated. Now I'm in the market for a truck and one of the ones I am considering is a Tundra. I went to their website and submitted a credit app thinking I would get that out of the way. I didn't imagine that something that simple would turn into an ordeal. Two seperate guys called me. They didn't want to give me an interest rate saying "it all depends on the deal. When can you come in and take a look?" I said I would be more likely to do business with someone who was a little upfront instead of trying to get me in for the "hard sell" and right now, he wasn't in the running. He changed his tune (you could hear the wind leaving his sails). Said he would check and call me back. He came back with an interest rate of "14.9 or better". I found that insulting knowing that I had much better credit plus I had already received offers from all of lending tree's lenders for their best rates. I told him he was already trying to rip me off and I hadn't even stepped foot on the property. Since I didn't have much hope that things would improve instead of get worse that I would not be coming in and didn't want anyone else from them contacting me. When are these guys going to learn that they would sell a lot more cars if they would just deal above the table instead of trying to screw you every step of the way.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Texas Toyota of Grapevine:
I looked at this dealership to buy a Toyota Echo. The sales &quot;kid&quot; was sarcastic and rude. He spent half the time talking with his friend versus trying to sell me a car.<br><br>They low-balled my trade, but offered to give me more if I chose to use Toyota financing instead of USAA. They wanted sticker for the car because it was the &quot;last&quot; Echo around the area. According to the salesguy, Toyota wasn't making this car anymore. Um, check out Toyota's website...it clearly states there is a 2005 Echo coming out. <br><br>The most humerous part was that the kid kept threatening to, &quot;put the car on ebay if I didn't buy it that day&quot;. I have yet to see it sold on ebay. <br><br>Don't shop at this dealership. They are jerks and seem more intent on selling to the 20 something generation. We 30+ seem unimportant.

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