I wasted two days trying to buy a new car from this dealership. I did all my research in advance, knew what I was willing to pay (a fair price) and even identified a couple of vehicles advertised on the dealership website. I let the internet salesperson know up front what my budget was and what I wanted. He kept trying to get me to come into the dealership, promising he could work with my budget. I know the goal is to get the potential customer on-site, so I insisted on getting a price first. He told me he could work with my price, that he wasn't going to lose my business over a few hundred dollars, etc. Finally we got to an agreed price and I asked him to send me the worksheet showing the final amount and I would come in and buy the car. Then he claimed a "miscommunication" and jacked the price up about $1,200. His manager stepped in but didn't help. The salesperson then sent me condescending emails, even calling me "my dear!" I went to Toyota of Plano and bought the identical car, with added features, for my budgeted amount -- all in a single day. I would not recommend Toyota of Grapevine.
I Recommend This Dealer:
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