Toyota of Grapevine is exactly the negative picture that comes to mind when you hear ‘used car salesman.’ We bought a 2015 Toyota Highlander from them in November. The ‘low tire pressure warning’ came on within 5 minutes of leaving the lot, so we returned to the dealership. They assured us that it was just because it was a cold evening, they added to air to the tire, and sent us on our way. Reasonable response, but it turns out that the tire has a slow leak and I’ve found myself adding air to that tire every few weeks since we bought it. I gave them a call today to see if (while the sale contract doesn’t require them to), they would be willing to delight me as a customer by patching or replacing the tire. Admittedly, it has been 3 months, but it was clearly an issue from the time of sale, and my wife and I had twins in the interim with one of them having to be in the NICU for a while…suffice to say, we’ve been a little busy -- which I told the gentleman on the phone. Not only did they refuse to help me out (by the way, a patch costs about $30!), but he then proceeded to call me a cry baby (trust me, there was no crying)! He literally used those words…”cry baby.” Five years ago, I bought a used car from John Eagle Honda and the entire transmission needed to be replace 1-2 months after I bought it. They took care of it, free of charge! That is what good faith and customer service looks like! Go there, not Toyota of Grapevine, if you want a car dealership you can count on!