I went in on January 18th looking for a used car under $13,000. This was the beginning of the worst and best car experience, I've experienced a few other car sales through my family, but this one started pretty bad but persistence and simple communication got me in the car that I wanted, for far lower price than I expected.
The whole experience started with them showing me an older 2013 Camry SE in very poor condition. Bumpers clips were snapped off, there were several scuffs on the body, and a multitude of other issues, the next two cars were a mirror image of this car. Before heading back I noticed 2 very clean and good condition Toyotas.
The second card was a 2013 Corolla S, which had it's share of problems. Also a no go.
Last car was a car that was over my budget but claimed they’d work on the price. Salesman said manager would work on the price.
The third and final car that pissed me off was a 2014 Camry SE, from afar it looked promising but once I started getting closer I spotted all the details: Same bumper loose on the side, clips were broken. Several scuffs. Trim was bent, and lastly fog light was missing. Plastics were missing from the inside, and a few other issues. 58k miles on a 2014 car.
Once we went in I explained I didn't like any of the cars. They made a very dumb mistake confusing me with another customer and giving me someone else’s car offer paper to me. After a pricing mistake, and trying to shaft me with 3 cars not fit for sale imho, I was getting upset. This was all coming from the first Sales manager. The dude was looking to screw someone over.
I sent them an insulting offer for the 2014 camry they showed me. I explained to him I was pretty upset, that I'd been shown 3 different cars, all of them were in my opinion not fit for sale. I'd been to a lot of dealers including Toyota dealers, KIA, Honda, BMW, Ford, Mazda, and a few others. None had shown me cars as messed up as the ones they showed me. I explained if they seriously didn't have anything, why try to pass off a damaged vehicle?
The sales manager, whos name I believe was Kevin explained that he was sorry for the experience. He asked me what I was looking for, getting up and leaving would really not resolve anything and he was willing to listen to what I want and would give me options. That’s when the salesman JR let him know there was 2 cars I had eyed and liked in the beginning. A 2014 Corolla, and 2014 Camry. Kevin asked which I would be interested in, I said the Camry. Based on my experience driving them, they were quieter and smoother rides. I explained that I had a budget, and I wouldn't be able to do 17k. He simply said not to worry about it. He asked the salesman to pull the car up front, and for me to check the car. If I liked it, He'd shoot me his lowest offer.
I looked at it, and found it to my liking. Car was Certified preowned, good tires, and had 26k miles Very minimal paint damage, mostly minor stuff that can be covered up easily. No need to have paint repaired. Bumpers/panels were all lined up. I told the salesman I'd like to hear the numbers; I was definitely liking the car. The offer I received was 15k+TTL. I took the deal.
Now after taking the car, we had to renegotiate the deal because no bank wanted to loan me the money at the interest rate they spotted me at 7.2%, I was shown all the requests and denials from the banks. A total of 9 denials, 4 unknowns, and some acceptance but at double the interest rate. They tried to put me at 14% interest, however I denied it. At this point I was ready to just give the car back and head to KIA for another vehicle I had seen and loved.
Omar my FI guy talked to his manager. They figured out a way to get a loan by dropping the price of the car by $1700~. How ever they'd fill the gap with extended warranty, and a few other add-on packages.
They worked with me despite having no real reason to do so because of my credit score, and lack of credit history. I appreciate they went above and beyond to rectify a bad experience, and made it into a good one. Omar, JR and Kevin were outstanding.
Not only did they find me financing but they got me financing through Toyota Financial, which is great for the next time I buy a car.
I Recommend This Dealer:
J.R (Salesman), Kevin (Sales manager), Omar
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