My Review Of Texas Toyota of Grapevine:
This Toyota Grapevine dealership will go to great lengths to deceive the customer into purchasing their car. The buying experience is repulsive. Do not go to this location to buy a Toyota. The manipulation by the sales representative Francisco Ovalle and sale manager Milton Cordero are not worth it.
On Saturday May 25th, 2013, my family and I went to this location to test-drive the Toyota Prius. Francisco showed it to us, and we liked the car enough to consider discussion on a price. However, at the table, he let us in on a little "secret." He told us Camry Hybrid had better price were given a $5000 rebate. He told us no other dealership could offer that much rebate. He could offer us $22,000 for sale price. We said since we hadn't intended to purchase the Camry Hybrid at the beginning we needed to think about it.
Later that night, we received a call from Francisco to let us know that they could offer us $21,000 , which the manager had approved early. We thought it was a great deal. We rushed to the dealership again, ready to drive home the new car that day. On the agreement, Francisco wrote to agree final sale price for $21,000 . He had us sign the sheet and give him an unsigned blank check. Then came Milton Cordero , the on duty manager. He sat down, turned on his business charm by attempting to connect with. However, very quickly the mood changed when he said in an exasperated manner that this is a Hybrid. How in the world could we reach the $21,000 mark? He said the $5000 rebate did not exist for the Camry Hybrid. He wanted to show us invoice and renegotiate the price. We told him : "No" .
We were deceived for the entire day, right from the start when Francisco told us this lie. We would not have even considered this car at first without the sure fact that this $5000 rebate on the Camry Hybrid existed. Francisco even said from the start that this was "advertised on their website," making this official. We told Milton that $21,000 had approved by the manager according to Francisco's words. , otherwise we wouldn't to come that later to buy a car. We had signed on paper for an agreement for $21,000 and submitted a signed check. The dealership did not honor their word, saying that the $21,000 was merely a "proposal," . Milton reneged this offer and the rebate. In a very confrontational manner, he told us they did not want our business and asked us to remove ourselves from his dealership. There was no apology for lying to us about the rebate.
The business strategies to lure us into considering the car was absolutely abhorrent. This dealership will ruin the car buying experience for you. I would highly recommend that you find another location to purchase a Toyota, a great car brand that should not be subjected to this terrible business tactic.
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