Texas Toyota of Grapevine

We visited the dealership twice over the last week of March, first to explore the cars available and the next time to finalize the deal. Our first visit was very pleasant with George and Alex spending a March, first to explore the cars available and the next time to finalize the deal. Our first visit was very pleasant with George and Alex spending a lot of time with us working through all the different expectations we discussed with them in terms of the car itself and in terms of the financing. We left them with the thought that we would return on Saturday to close the deal. When we went back Saturday, we were met with the very enthusiastic Ehab, who was just two weeks into his job. Despite being on his Ramadan fast, he painfully worked with us to get the car and the deal that we were looking for, although his manager did not agree to completely satisfy all our requirements. Ehab went above and beyond his brief in trying to advocate for us and also look around for the specific car we were looking for, which was earlier reported “not available” by his manager. He managed to find that car in the lot and arranged to finalize the deal as close to my expectations as possible. Different customers have different expectations when they are looking to buy something, and the best salesperson is the one who senses that and works towards satisfying that requirement for the customer. Ehab is among them! To top it all, when discussing with Ehab, we had expressed our inability to drive out the new car for the next few days, and Ehab was again kind enough to take care until we picked it up. More

Working with Mike Atakpo was a pleasure while buying our new truck. There are not many people that are as genuinely nice as Mike was with us. We couldn’t have asked for a more informative and polite salespe new truck. There are not many people that are as genuinely nice as Mike was with us. We couldn’t have asked for a more informative and polite salesperson to work with. Thank you, Mike for such a great experience! More

The staff was knowledgeable and very attentive. I ended up purchasing the car I was initially interested in. I will definitely return to TX Toyota of Grapevine for my next vehicle purchase. I ended up purchasing the car I was initially interested in. I will definitely return to TX Toyota of Grapevine for my next vehicle purchase. More

Jon Diaz made the process as smooth and simple as possible and was a tremendous help. Will gladly come back in the future for any purchasing needs. possible and was a tremendous help. Will gladly come back in the future for any purchasing needs. More

Big Will sold both my husband and I a car. He is the best car salesman we've ever had. He took his time and found just the right car for us. No high pressuring, just great customer service! Wo He is the best car salesman we've ever had. He took his time and found just the right car for us. No high pressuring, just great customer service! Would come here again for the maintenance services as well as new or used cars! Blessed to have met him and his team. More

Big Will was amazing! ! He listened and was honest. Recommended and found the car for us. Perfect service! ! He listened and was honest. Recommended and found the car for us. Perfect service! More

Easy process and good customer service experience. This will be my second buy with them. This will be my second buy with them. More

STAY AWAY. If I could give zero stars then I would. Steve Nafaa is a sales rep that has no morals and will not honor his word. I live out of state but found a v If I could give zero stars then I would. Steve Nafaa is a sales rep that has no morals and will not honor his word. I live out of state but found a vehicle online and started chatting with Steve. We agreed on a small discount. I have a relative that lives close and he went to drive the vehicle. All was good, it was just missing floor mats. I email and say if he can include floor mats we got a deal. Steve agrees and send me off to another rep to work out sending a deposit and ironing out details. The second rep tells me that we have to either accept the discount OR get the floor mats. I send over the screen shot of the conversation with Steve and they come back to me with its one or the other. I am upset and email Steve back with screen shots of him agreeing to both and all he says is the mats have to be at your cost. That is the last contact Steve and I had, he stopped replying and stopped answering my calls. After reaching out to another manager I found out that he sold the car to someone else that same day. This wasted a few days of my time, my relative drove 45 min each way for a test drive. Steve is a sleezy person and should not be trusted. Go to a dealership with morals and avoid this one at all costs. If you read other reviews, I am not alone in how I was treated, learn from my mistake. More

Wonderful experience! My fiancé got his 2017 RAV4 here so I decided to give it a shot after a lady hit me and totaled my 2013 Volkswagen Passat. Brian B. was amazing in fi My fiancé got his 2017 RAV4 here so I decided to give it a shot after a lady hit me and totaled my 2013 Volkswagen Passat. Brian B. was amazing in finding exactly what I was wanting and doing his best to get it my price range! The business side took care of me and made sure I get the protection I needed while staying close to my budget!!! Great staff!! I felt like I was listened too! No haggling just straight forward!!! I will be coming back when I’m ready to upgrade the 2021 Toyota Coralla LE they sold me!!! Best buying experience ever!!! Thank you so much!!! More

I would like to commend Will Shearins for his help guiding me through my purchase. At his recommendation I got the Platinum extended warranty and it has helped me so much. I have saved ALOT of monies guiding me through my purchase. At his recommendation I got the Platinum extended warranty and it has helped me so much. I have saved ALOT of monies by having this package. Things wear out on vehicles as you drive them and this package paid for itself! It covered a rack and pinion boot and also my hvac(this is so important living in Texas). Keep up the good work Will and Toyota of Grapevine! More