My Review Of Texoma Hyundai:
Consumer or future car buyers beware of purchasing a vehicle here.I would not recommend anyone going to buy any used vehicle from Texoma Hyundai dealership in Sherman,Texas.We started searching for a car for our daughter online and found a little mazda mia. We made contact by phone and set the appointment to come and look at the car with Mike "Red" Robinson on May 17,2013. When we arrived to the dealership the car was not on the lot but in the shop. It was brought to us to test drive and the mechanic told "Red" the only problem was a leaky exhaust system. The car is a 94 model so we figured that it would have a few issues and the price was reasonable for that year model,1,500.dollars. We purchased the car and was headed home and 45 minutes into the trip it overheated, we called for help and my husband had to tow the car to a mechanic shop. We figured a mechanic could replace the thermostat or radiator and only be out a couple of hundred more dollars. Well the car had no water in the radiator and the head gasket was blown just driving home from dealership. This is 1,200.to fix not to mention wheel barrings and issues with the rear-end. Total cost to fix to make drivable 2,500.dollars.We got the awful news from the mechanic today. This is two weeks later after we bought the car. So thinking you have a good deal or a great inspection from their mechanics as to problems or issues with the vehicles they are trying to get rid of and what you are buying is not true. When I contacted the salesman Mike" Red" Robinson to tell about the issues with the car and what happened he was unconcerned and was rude to me on the phone".I was buying a used car and what did I expect to get for 1,500." It had no warranty of course on the car. They couldn't do any thing about it. He passed the phone to another guy that was just as hateful and repeating the same garbage .It was very unprofessional of them to talk this way to me and I really appreciated him hanging the phone up on me. The deal is done and they got payed that was all the were ever concerned with. I have a vehicle that is a loss for my family. I would not sale this to another person to even try to get my money back .I wouldn't lie or tell a buyer anything just to get rid of it. I will just live with the life lesson, I learned about Salesman and their intergrity or lack of morals. I believe that karma will definetly have a nice time in their future. I guess I expected to much the car, just thought that it would at least made it home, since I just purchased it from them. I would have liked to have an honest person and to be a little more understanding that no one likes to be taken advantage of .I believe they knew what the problems were with the car and it was not worth it for them to repair. I guess there policy is to say or do whatever it takes to make the sale. We were the unlucky ones out of this whole situation. We apparently bought a piece of junk and it's not worth fixing. We haven't even received the title from them. So whoever is looking for a car, please don't have the misfortune to deal with this dealership. Sincerely A very unhappy customer.
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10/28/2013 1:18:37 PM
We are not happy to hear that you are unhappy with your purchase. Here at Texoma Hyundai, we feel that our $1500. cars are as good as anybody's. As you state in your complaint, you purchased the car on May 17th. You state that the car had no water in the engine and that it overheated on the way home. If you had called us as soon as that had happened, we would have been happy to assist you with the issue. However, we were not notified of the issue until June 1st. 2 weeks pass after the issue was discovered before you asked us to help. Again, very sorry to hear that you are unhappy. For future purchases, for any product, from any vendor, please remember to notify the selling party immediately so that a resolution can be addressed better. Thank You, Boyd Young, Sales Manager
Please feel free to call me at any time - 903 892 0999