PLEASE STAY AWAY FROM THESE GUYS. They are one of THE best scammers/manipulators I have encountered thus far in my life. They are well trained to build a strong first impression, being friendly, drawing a connection, and most importantly being respectful. But once the negotiation starts it's a whole nother ball game. The salesmen, Max Vilic, came off as friendly but did not exemplify any professionalism with a really bad poker face. To be fair he is only 21. If you want to see true salesmanship and professionalism I would recommend Lexus of Highland park or Infiniti of Clarendon hills.
Nonetheless, I digress. The thing that shocked me first was that they needed to run my credit report before even discussing the price of the car. Since I was serious, I did not mind too much, knowing that it will impact my credit score negatively. First 2 visits the dealer wasn't taking us seriously. After the 3rd visit, finally the dealer started working the numbers but nothing close to where we wanted to be. Before walking out on the 3rd visit, the dealer was only off by $500 from my last offer. 4th visit is where things get interesting and the b-sing begins. The number sheet we were using that had the prices, suddenly was lost. Then printed another sheet, claiming that it's the one we were using on my 3rd visit. On the new sheet the price was increased by 500, which was crossed off by a pen and added another 500 to the price, written in pen. So basically, the salesmen added 1,000.00 to the price from there last offer on the 3rd visit. Coming back to that awful poker face, first he lied and said that this is the original paper, then lied about the price. Then Raising his voice and saying, "if the last offer was so good why didn't you take it, on the 3rd visit"? I said, " I never said it was a good offer, I am just telling you what it was, not saying I am here to take your last off, which you are saying never happened". At that point I knew these were never going to go back on there last offer, let alone agree to my offer.
p.s the car was in good condition, but had a really bad scratch/scuff on the lower front bumper. On the first visit the salesmen said he will take care of it no problem, "don't let it affect my decision". Now at the end he is saying "Dude we sell it as it is".
Again, they will do and say anything to bring in the customer in.
The Manager, Leo, sided with Max and totally neglected the golden rule, the customer is always right.
They lost a good sale. Now it's time to buy a AMG.
Also, communication is terrible from these guys and no emails at all. Extremely awful and stressful experience.
I Recommend This Dealer:
Did you find this review helpful?