The Ford Store San Leandro

Don't go there for any service!!!!!! I have a 2014 F150, the engine catastrophically failed at 1,700 miles and just under three months old (back in March 2015). Had the truck towed to I have a 2014 F150, the engine catastrophically failed at 1,700 miles and just under three months old (back in March 2015). Had the truck towed to Ford, I was offered a rental car at my cost if I went over to Enterprise. I was told replacing the vehicle was out of the question. It took service two business days to look at it. Updates from the service advisor never came, even though he said he'd keep me updated. Average wait time on hold was 8 minutes per call. Three weeks later I finally got the truck back with a new engine. Ford offered me an extended warranty for the inconvenience, when I told them I already purchased that with the truck I was told no. Turns out I was sold a third party warranty, getting a refund was like getting water from a stone, but since I had an e-mail from corporate Ford the finance manager agreed to refund the third party warranty. Next was my 2011 Ranger. I scheduled an appointment to have the left front wheel bearing inspected as it was making noise at 37,000 miles (this is July 2015). The truck sat in service for a full day before they even looked at it, why the xxxx did I make an appointment?!? Failed bearings and a scored spindle later, it was another business day before the parts were ordered and a second day before the parts came in. It would be another day after the parts came in that the truck would be worked on. Like my previous experience with the F150 average wait time on hold was unacceptable, but had improved to an average of 6 minutes. Don't take your vehicle to San Leandro Service unless you plan on leaving it there for at least a week. More

Awful Customer Service Awful customer service. They used abrasive and aggressive behavior when trying to sell a car. Tried to bamboozle me into purchasing a car $6000 more t Awful customer service. They used abrasive and aggressive behavior when trying to sell a car. Tried to bamboozle me into purchasing a car $6000 more than the original MSRP on the vehicle. Will never return to this dealership. More

Worst place ever ive never been more upset I gave my ford f150 2003 harley davidson 100th anneversiry truck to them for a engine rebuild. It has been 2 weeks and I still do not have the truck a I gave my ford f150 2003 harley davidson 100th anneversiry truck to them for a engine rebuild. It has been 2 weeks and I still do not have the truck and I checked on it the other day and they were pushing it out and crashed it into another car so now I have to wait another week when its out to get the front bumper painted. They will pay for it, they never apoligized. They have HORRIBLE business and are Extremely unorganized. They wait for the last minute to do other cars which is 30 days later for the other cars and now I have to wait for them to finish those cars because they wait until the last day to do those. I will never do business with them again. More

I went to a lot of dealerships and this one had the car I wanted and Mike, unlike some of the other sales reps, was also very knowledgeable about the car and cars in general. They matched my trade in offer wanted and Mike, unlike some of the other sales reps, was also very knowledgeable about the car and cars in general. They matched my trade in offer from the other dealership and the transaction went very smoothly. More

I bought a 2004 F150 from this store with an extended warranty in 05.Kept up with the scheduled maint appointments and allowed no other mechanic to raise the hood on it.Fast forward approx.35,000 miles a warranty in 05.Kept up with the scheduled maint appointments and allowed no other mechanic to raise the hood on it.Fast forward approx.35,000 miles and expired warranty.They claim that the vibration when I stop is because I need Rotors.$1000+.In the course of 3hrs the truck started idling rough,then engine light,then engine knocking.The ford store want's $2400.00 to"take the engine apart"to find the problem.I did some research on the symptom online.It's possible that a spark plug has broken(common occurance in this model)WOW!That makes sence.Called the F Store to have them replace the plug to the FAILED CYLINDER.I was "then" informed that the spark plug has been known to break off while being removed.Replacement cost for one plug $140-$280.00.Farewell old Ford Store friend.I wish you well!It's difficult to watch an American Icon screw it's loyal customers More

This place sucks... I Called the shop before I came out to get an oil change. Ask if they will drive me home to my house in Pleasanton. They say no problem. Then I get there and they say we only go to cast to get an oil change. Ask if they will drive me home to my house in Pleasanton. They say no problem. Then I get there and they say we only go to castro valley. Service tech Willie Pate say I can take bart the rest of the way home and then catch a cab... Of course at my expense. So when I bought the truck new the headlight was not improperly aimed and door not aligned . I know it's my fault I waited a long time to bring it in and get it checked out. I also bought the extended warranty and they said it's not a covered item. They want 75.00 just to tell me the headlight is not aimed right and another 75 to tell me the door is not aligned. Then after they tell me what we both already know (they said both are not aligned properly) Then there will be an additional charge to fix this. Something that should be under warranty. I also brought the truck in because of a valve noise in the engine. They want another $220.00 to look at that and tell me it's broke. This is under warranty but I have to pay this money just to tell me tit's broke? Then another 100.00 warranty deductible... Highway robbery. They nickel and dime you to death at this place... I ended up leaving with my broken truck still under warranty because I have no way to get home.. Come on people, you can't drive an extra 5 miles out of your coverage zone? This is why people don't buy American anymore. Ford Quality sucks & service sucks. No one is willing to go the extra mile for a disabled customer in need at least at this dealership. Thank you for no help Mr. Willie Pate More

I bought a 2002 Honda CRV from The Ford Store San Leandro in February, 2010. Since then, I have put only about 4,000 miles on the car. The car now needs a new engine. Upon the advice of the sales person that in February, 2010. Since then, I have put only about 4,000 miles on the car. The car now needs a new engine. Upon the advice of the sales person that sold me the vehicle, I also purchased an extended warranty for $2,100- the most comprehensive plan offered, to cover me if anything should happen to the car- for the rainy day. On Christmas day, 2010, the engine simply stopped on the freeway- going 65, then nothing. Luckily I got off the road before rolling to a halt. The warranty they sold me requires that I bring the car to them for service- so the monday after Christmas I towed it 30 miles to them. After a week of not being able to look at the car- too busy- being completely blown off by their service staff- the conclusion was that, wait a minute, we can't work on a Honda! So, they sell me a warranty that requires I tow it to them, they sit on it for a week, THEN tell me they can't work on it. So, they bring it to a Honda dealership in San Leandro (San Leandro Honda- GREAT people, buy from them!) They look at the car within a day- and it needs a new engine- blown head gasket had caused all the coolant to leak out, and the engine had a catastrophic failure on the freeway- the first long trip I had ever taken with the car. But wait, I have the great soup to nuts warranty- I'll be fine. WRONG. Warranty company denies the claim, even though their root cause of failure is completely different than the mechanic's evaluation- which NEVER even appears in the report. I call the warranty company- brick wall. Claim denied. Too bad. they even lie to me about a broken part, which the mechanic told me they tested and IS working. So, the Portfolio Warranty San Leandro Ford sold me, whose sale people told me was great, was the "rainy day" policy, well, it's covering NOTHING, even though the policy covers all powertrain, engine block, seals gaskets, and all moving parts in the engine- it's covering NOTHING. Can you say scam? So, I'm sure San Leandro Ford sells a ton of these warranties, and gets a kick back from Portfolio, but they are worthless. I called and tried to talk to the owner of The Ford Store San Leandro but they wouldn't let me- which says alot. I even asked their service department to call and talk to the Honda mechanic who took apart the engine so they would understand the cause of failure and be a liason with the warranty company- they refused to even call. I'm mean, seriously?! So, my advice is don't frequent this dealership for used cars, and definitely don't buy their extended warranties- it smacks of fraud. I have two Better Business Bureau complaints pending. We'll see if they do the right thing. I'm doubtful. Next stop 7 on Your Side. -Ripped Off and Pissed. More

Sam Noble made it easy to buy a Car from San Leandro Ford WHY you ask ? His Experience as SalesMan His knowledge of The Product he is selling Very Pleasant and easy to Deal with what more could you ask , WHY you ask ? His Experience as SalesMan His knowledge of The Product he is selling Very Pleasant and easy to Deal with what more could you ask , the next Car or Truck I buy will be from San leandro Ford and my Sales Person will be Sam Noble. Thanks Sam Dave More

I took my vehicle in for service on Friday, and arrived at my scheduled appointment time or a "service engine light" on my 2001 Excursion. I made it very clear I would need the car the same day. My servic at my scheduled appointment time or a "service engine light" on my 2001 Excursion. I made it very clear I would need the car the same day. My service advisor, Cornelio, asked me to sign the receipt which indicated a 280.00 fee. I asked him if I was going to be charged that amount. He stated I would not be charged until I agreed to the estimate set forth by the diagnostics performed. I called at 11:40, which was over 3 hours after I dropped the vehicle off, and was informed the vehicle had not been looked at. I had to call again at 1:40, which is now almost 6 hours after dropping my car off and was again told it had still not been looked at. At 3:40 the technician called to inform us a computer issue had been ruled out, and he thought it MIGHT be a transmission issue but could still not entirely rule out a wiring or computer issue. The technician then told us, the car would not be ready on the same day, and probably would not be ready befor end of day Monday. My husband explained that we had made it very clear the vehicle was needed the same day. The technicians response was "come on man, give us a break. We are still working on vehicles from 2 to 3 days ago. My husband said to put the car back together and we would be on our way to pick it up. We were billed the 280.00 which we were told we would not have to pay. When I complained to the service advisor, Dan Andrade, he told me I promised to pay that money for diagnostic. I asked him how we could be responsible for anything other than a baby sitting fee since my car sat there all day and they were still clueless as to what was going on. I paid the money, filed a complaint with the better business bureau, and even got a call from Tom McNabb who agreed with me, that I had been charged a baby sitting fee. Tom asked what could they possibly do to regain our trust as customers. My response was to refund our money. By not refunding our money, they have lost us as future customers and have clearly shown their customers are only important at the time a new vehicle is purchased. More

This is the absolute most 'crooked dealership' I have ever had the displeasure of purchasing a car from. They took my trade and NEVER paid the bank off, which damaged my credit rating. I am filing a laws ever had the displeasure of purchasing a car from. They took my trade and NEVER paid the bank off, which damaged my credit rating. I am filing a lawsuit against them this week (October 21,2009) and seeking damages. PLEASE do NOT go to this dealership, unless you want to be screwed over, lied to or stolen from. They bait and switched the financing on our car after they cashed our down payment. They are a prime example why people should buy a Chevy or Dodge; or even a YUGO for that matter. Tony Guzman, Ron DelaPaz (finance) and especially David Johnson the General Sales Manager should be ashamed of themselves. The Better Business Bureau, Consumer Affairs and the California department of Motor vehicles will soon know who they really are. Signed, a MOST Disgruntled Customer More