The Honda Superstore of Joliet - Service Center

Roger has always given us a great experience. He shows us all of our options and doesn't try to sell us on unnecessary service. No dealership is perfect but this one has done a great job. us all of our options and doesn't try to sell us on unnecessary service. No dealership is perfect but this one has done a great job. More

Every time my wife and I bring our cars to the Honda of Joliet service department, we hope to see Heidi. She is always incredibly pleasant and and knows who we are, which makes the experience very persona Joliet service department, we hope to see Heidi. She is always incredibly pleasant and and knows who we are, which makes the experience very personable. She always follows up when she says she will, and goes out of her way to make sure that I am satisfied with the work done and with my overall experience. It's great to see that the pleasantness of the staff doesn't stop with the initial purchase, it carries over to the service department as well. Even if we moved out of the area, we would come back to this service department, and Heidi is a big reason for that. More

I had an 11:30 appointment for an oil change and a recall notice to update software related to a possible transmission issue. At the time I made the aapointment I was told it would take about an hour, which notice to update software related to a possible transmission issue. At the time I made the aapointment I was told it would take about an hour, which I was fine with, and would wait in the waiting area. I live in Naperville and it is about a 30 min drive. I arrived for the appointment, and during the intake paperwork told them my TPMS light had also been on (related to tire pressure). After an hour and a half they finally came out to tell me that to look at the TPMS issue it would take another hour to run diagnostics. Because my car has only 25,000 miles any issues should be covered under the warrenty unless there was some kind of damge done to the parts. Fine. I said look at it, might as well get it loked at while under warrenty. After an hour I asked how much longer. She would check. She forgot. Half an hour later I asked again. She would grab my paperwork and get me out. after 10 min I went to the cashier station and asked if she had my paperwork, that I had been waiting for 3 1/2 hours now. She looked on the computer and said it did not look ready. A few more min. and finally the mechanic comes out (probably because she did not want to face me) and says they had to reset 6 codes related to the tires, but found no problems "what so ever" with my veichle. Because there was no issue, it was not covered under warrenty and would cost $115.00 for the diagnostic fee! WHAT?? No problem so I owe more money because there was nothing to fix? Yes basically. The manager acted like it was a big favor to take $25 off the fee. I had been there almost 4 hours. Nothing to eat but their coffee, not so much as an apology. WORST COSTOMER SERVICE EVER! I will never go there again! More

Had a great experience at Honda of Joliet.We brought our car in for the Pax tire replacement and we were happy that Honda of Joliet were very fair with their pricing. Friendly service, timely service, and a car in for the Pax tire replacement and we were happy that Honda of Joliet were very fair with their pricing. Friendly service, timely service, and an overall nice experience. We will bring our Odyssey back for our next servicing. More

You normally get good customer service anywhere when you are spending big money. What sets Honda od Joliet appart is the great customer service when you are not spending money. Do you have low tires? No pr are spending big money. What sets Honda od Joliet appart is the great customer service when you are not spending money. Do you have low tires? No problem, stop by and they will put air in your tires free of charge with a smile. Didn't have time to make an appointment for an oil change? They will try to do it while you wait. Need new wiper inserts? They will put new ones for you without labor charge (I only paid for the inserts). I've dealt with several people on their service department but Harry Arroyo is always there with a smile to help me out. I even go out of my way to ask for him because I know I'll be taken care of. Cary is always very polite and has always helped me when I needed. Keep it up guys. The little details keep me coming back. More

I bought my CRV new, from this dealership, in 2000. The service department has always been excellent! Friendly sevice with a smile, know matter what your problem is. By far, the best I have ever experience service department has always been excellent! Friendly sevice with a smile, know matter what your problem is. By far, the best I have ever experienced. I am an electrical mechanic by trade, and understand autos ( I used to rebuild them ). They will take the time to listen, show you the problem, give you the estimate, and then properly correct issue. Of course, you as a consumer, have to follow normal the maintemence schedule. Best car I have ever owned, and I highly recommend this dealership! Thanks, EJ Gruze. PS, just tell Cary, EJ sent you. She's the best! More

We will buy our next car there a) b/c we love Hondas but more importantly b) b/c their service dept, and Harry in particular, is superb. I'm not exaggerating - I don't write reviews like this, but Harry ha more importantly b) b/c their service dept, and Harry in particular, is superb. I'm not exaggerating - I don't write reviews like this, but Harry has taken amazing care of us whenever we need anything, no matter how small. More

Another simply excellent visit in Service. Timely, professional and exceeded all my expectations . Harry was his usual competent self and guided me thru the options without breaking a sweat and alwa professional and exceeded all my expectations . Harry was his usual competent self and guided me thru the options without breaking a sweat and always with a smile. NO BULL HERE , JUST HONEST customer service ! More

Honda of Joliet provides excellent service for me. I dealt with Tony Camacho. He was very attentive and helpful. I will definitely return to service my vehicle. The pricing was fair, I was given many dealt with Tony Camacho. He was very attentive and helpful. I will definitely return to service my vehicle. The pricing was fair, I was given many options as far as a shuttle to the mall, or a ride home. Great work guys! More

I love this dealership as much as I love owning Honda vehicles;on my third vehicle from this dealership and all maintenance on all of these cars has been at this dealership (in a couple of cases, service vehicles;on my third vehicle from this dealership and all maintenance on all of these cars has been at this dealership (in a couple of cases, service was at its sister store); service department has always been wonderful;in this last visit, Tony Camacho was professional, courteous - continuing the tradition of great customer service that I receive at Honda of Joliet!!!!! More