Thomas Kia of Highland

Not the fastest service. Waiting area is clean but next to service counter where employees gather to complain about hours and work. Not a saint myself but lots of adult lang Waiting area is clean but next to service counter where employees gather to complain about hours and work. Not a saint myself but lots of adult language used. This has happened during multiple visits. More

The communication has definitely improved from the last few times in Service department. The staff in the service department (Fred) are very attentive too. The young gentlemen who attend to giving rides to few times in Service department. The staff in the service department (Fred) are very attentive too. The young gentlemen who attend to giving rides to and from your residence are very kind. More

First point of contact-was greeted and given instructions. Desk associates checked client in. Asked and answered questions. Informed service techs that a screw fastener was needed in the mud instructions. Desk associates checked client in. Asked and answered questions. Informed service techs that a screw fastener was needed in the mud flap. Continued to inform client about service time. One desk associate offered to replace a battery in the key fob. When vehicle was ready, desk associates informed another associate that a valet was needed. Service on 5-5-26 was excellent. Client was recovering from a recent hip replacement surgery and felt to have been given better treatment at Kia Dealership than Powers Health Mercy Hospital. Keep up the good service. Team Work does make the Dream Work. More

The sales woman was very polite and trustworthy just they way she answered my questions, she never pressured me into buying and always honest and trustworthy!! they way she answered my questions, she never pressured me into buying and always honest and trustworthy!! More

Wonderful experience beginning to end. Janelle found the car I wanted and got it to me the day we agreed on. You should have a dozen Janelles. She is professional but very personable as w Janelle found the car I wanted and got it to me the day we agreed on. You should have a dozen Janelles. She is professional but very personable as well. She listens to what the client is saying and meets their needs. Great communication and follow up too. More

I bought my car here a year ago & the experience was great: no hard sell, efficient & timely, patient & informative. I've been for service twice, once including actual repair. Both times staff have great: no hard sell, efficient & timely, patient & informative. I've been for service twice, once including actual repair. Both times staff have been friendly & courteous. For the repair, I found them to be friendly, showing concern for my needs and accommodating to my time limitations. The amenities for waiting are considerate. More

Serviced in a reasonable amount of time. Friendly staff that went above and beyond to help get my car back on the road. Friendly staff that went above and beyond to help get my car back on the road. More

no games they just work to get your business and they seem to be very honest seem to be very honest More

Went in for and oil change and simple repair item and left with a 300 bill and the item not repaired because we were told it was our fault. Even though the car is still under warenty and has an extended left with a 300 bill and the item not repaired because we were told it was our fault. Even though the car is still under warenty and has an extended service contract. More

John Stone made my car-buying experience smooth and stress-free. He was knowledgeable, patient, and took the time to answer all of my questions without making me feel pressured. I’m very happy with my stress-free. He was knowledgeable, patient, and took the time to answer all of my questions without making me feel pressured. I’m very happy with my Kia Sorento and truly appreciate his help throughout the process. I would definitely recommend working with him if you’re in the market for a new vehicle. More