Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Thompson Lexus Willow Grove
Willow Grove, PA
33 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 33 reviews
July 31, 2023
Never a return call. Lexus app not working Joe was going to call back. Never did. Going to call Lexus Corporate see if they can help without arbitration Lexus app not working Joe was going to call back. Never did. Going to call Lexus Corporate see if they can help without arbitration More
by joe.bauer13
Employees Worked With
Joe service manager , Alicia Hughes
Helpful July 01, 2023
Horrible from saleswomen to finance who didn’t payoff in 10 day to service department who did it keep appointment like stated to zero follow up from sales or service. Thompson has been horrible. Saleswoman 10 day to service department who did it keep appointment like stated to zero follow up from sales or service. Thompson has been horrible. Saleswoman told us to YouTube how to work electronics cause expert was off and she didn’t know More
by joe.bauer13
Employees Worked With
Not sure, Alicia Hughes
April 15, 2023
Most pleasant sales experience ever. Trish was great throughout the whole process and was very transparent. Luis in finance was clear and concise and was able to get the process complete Trish was great throughout the whole process and was very transparent. Luis in finance was clear and concise and was able to get the process completed quickly. The cherry on top was the top notch delivery for my wife on her birthday. I would gladly drive the 90+ miles again when we look for another vehicle. Highly recommended, 5 star service! More
by ChrisCass
Employees Worked With
Trish, Luis
January 04, 2023
It kills me to write this review, I am so very disappointed. The sales experience was everything you would expect from a premium brand; but, the service experience has been everything you would disappointed. The sales experience was everything you would expect from a premium brand; but, the service experience has been everything you would expect from a shady used car dealer. Now, don't get me wrong, the service staff has always been friendly and welcoming. But the overall experience has been atrocious. Everything from service advisors telling me my problems could be from dirty sensors in the wheel wells (let that roll around for a minute), to being argumentative and dismissive, to engine compartment panels being reinstalled with half of the retainers not reinstalled. The latest was a technician's report saying everything was A OK in direct contradiction to Lexus' own owner manuals that state those readings are 50% of full function. Now know that I reached out to the Thompson organization using their contact-us form and waited several days and had a subsequent service visit before writing this review. I hoped this latest visit would be an improvement, it was not. The Thompson motto is Experience Amazing, and I felt it with sales. With service, I feel like I've been duped. It's a shame. More
by RichSPA
Employees Worked With
Service Staff
April 27, 2022
Sorry to say that but we have very bad experience with them. We visited the place and We reached to final negotiation and Saleperson suppose to check with His manager to approve $500 more for my trade-i them. We visited the place and We reached to final negotiation and Saleperson suppose to check with His manager to approve $500 more for my trade-in , but Sales person responded after approx. 3 hrs and mentioned that car is already sold to another customer. They have to reach out to me first with their decision before they sell this car to another customer. It is frustrating. More
by Jay P.
Employees Worked With
do not want to Disclose the employee name
March 10, 2022
So sad! And be careful. I found a vehicle online on Doylestown property with MRSP was set. Went to see the see the car but end at Willow Groves property. Be And be careful. I found a vehicle online on Doylestown property with MRSP was set. Went to see the see the car but end at Willow Groves property. Being help by a pleasant lady. And stay to make a deal, my car was plan to be traded in, but they give me very low price, negotiate and got 2K more for my car. But suddenly with all excuses the manager (I forgot his name) jacked up the MRSP TO 3K more.To all costumers Be careful pay close attention to the numbers, this people know what they do. And this people doesn’t have peoples skill, all stiffened and not pleasant, especially when you come like nobody. I’ll end up making my deals with Wilkie Lexus,.. a lot more pleasant. More
by Sonny
Employees Worked With
Un recorded
February 28, 2022
One of the nest experiences I have ever had! ! Maria hands down made my experience easy, but also enjoyable. You can tell that she is just such an amazing person. Once we made the deal, Maria w ! Maria hands down made my experience easy, but also enjoyable. You can tell that she is just such an amazing person. Once we made the deal, Maria walked me through the show room were I was greeted by my new/used car with a big red bow. One of the best experiences I have ever had buying a car. Thank you Maria for making this experience so perfect More
by Amyjackson180
Employees Worked With
Maria , Alicia Hughes
February 26, 2022
Was such a pleasure to deal with Willow Grove Lexus dealer and all staff, they treated us as a family doing all above and beyond from the first day when we ordered the car with updated details of deliv dealer and all staff, they treated us as a family doing all above and beyond from the first day when we ordered the car with updated details of delivery and till we finally got the car. Car came beautiful as expected. Special thanks to Maria, Jose and Joe!!! You are #1 and I will always recommend you to my family and friends! Thank you to all of you from the bottom of our hearts! F&M More
by Fmunits
Employees Worked With
Maria Bobkoff
February 04, 2022
Maria Bobkoff gave me the most amazing experience when I bought my Lexus NX 300 2021 in December 2021. She went above and beyond and was very professional in her demeanor. Maria was very kind and made me fe bought my Lexus NX 300 2021 in December 2021. She went above and beyond and was very professional in her demeanor. Maria was very kind and made me feel relaxed. She gave the best service, offered me the best deal, and stayed in communication with me. She reached out to me before and after my purchase to make sure I was happy with my vehicle. I am so thrilled with Thompson Lexus WG and thanks to Maria for her professionalism and kindness. I highly recommend her and will definitely be going back to her when I need another vehicle! -Olena Milostanova More
by Olena
Employees Worked With
Maria Bobkoff
