I am and have been a Doylestown resident since 1996. After purchasing a brand new 2003 Highlander from a very young salesman by the name of Andrew Walker at Thompson Toyota, I vowed at the time never to purchase a car from this dealership ever again. After lengthy negotiations on price, when it came to close the deal, Thompson failed to honor the commitments made by Andrew. Andrew's response was "I'm a car salesman . I'm supposed to lie." My observations of the dealership's culture in addition to Andrew's lack of ethics were indications of the way Jack Thompson wished to model his business.
As the result of this experience, my next two cars over the next five years were leased from Fred Beans Subaru and Peruzzi Toyota. Both experiences were OK, but against my better judgment, I decided to go back to Thompson in 2012 when it came time to turn in the leased Camry that I got from Peruzzi. I live close to Thompson Toyota and simply didn't want to be bothered with driving all over the place searching for a fair deal. That's when I met Steve Tagye (sales manager) who introduced me to Bob Cohen (sales consultant). Because of my experience with Thompson in 2003, I was pretty jaded in my discussions with Bob and Steve, but they easily grinned and bared with me and gave me a very good deal on a 2012 Corolla S. But I have to admit that I still wasn't in love with the place regardless of my good experience with Bob and Steve. The 2003 experience was still fresh in my mind and, to me, a car dealership was simply a means to an end in order to get my hands on the car that I wanted to drive.
Fast forward to today. Last week, I had brought my 2012 Corolla S in to Thompson for the annual inspection. While I was waiting, I walked around looking at the 2014 Corolla S and marveled how much Toyota changed the body, features and trim on the S model. I ran into Bob Cohen who I hadn't seen since leasing the 2012 Corolla S and to my amazement, he not only remembered my first and last name, he pronounced my last name perfectly which is no easy feat with those unfamiliar with it. And as cynical as I can be, I don't believe it was part of some conspiracy where the service department called over to the sales department to let Bob know that I was on the property. Frankly, even if it turns out to be that's what happened...Wow! What team communication and salesmanship to make a potential sale!
To cut an already long story short, I am happy to say that I walked out of Thompson Toyota last night with a brand new 2014 Corolla S. Bob, Steve and I put together an excellent deal where they bought me entirely out of the lease on the 2012 Corolla S one year early to get me into the 2014 Corolla S lease at a lower monthly payment! They had to locate the car in the color and model that I wanted from another dealer, which they did in three days, since they didn't have one on the lot. I had hoped to have made out better on the buyout of the 2012 Corolla S lease with some equity to be applied to the new 2014 Corolla S lease since the car I was turning in was in pristine condition and I had such low mileage on it. But I eventually realized that the dealership needs to turn a fair profit on a portion of the entire transaction when they sell the car I was turning in to be able to exist in the first place to continue offering great products and services through the help of great associates like Bob and Steve.
Suffice it to say that these guys have changed my entire outlook on the car buying experience. They are honest, do not employ hard pressure sales tactics, are entirely transparent in their disclosures and are always respectful even at times in the past when I'm embarrassed to say that I may not have been the same to them. If either of these guys ever leave Thompson, I don't know what the xxx I'm going to do especially since we will eventually need to replace the 2003 Highlander that my wife still drives.
I would highly recommend contacting Bob if you are in the market for a new car. He and Steve work extremely well together.
Message to Jack Thompson...you managed to get back a former customer solely because of these guys which, as you know, is extremely difficult and costly to do. Don't screw it up and revert back to doing business the way a large portion of your industry does.
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