My Review Of Thompson Toyota:
May be best car-buying experience I have had !! I own or have owned premium autos from Acura, Audi, BMW, Infiniti, and this experience arguably tops them all. I live ~ 50 miles from the dealership, so didn't have time to keep stopping-by. My wife and I drove out one afternoon, un-announced, stopped in, found Tim, and started not just a car-buying experience, but a friendship. Tim made himself available to us, test-drove the vehicle we were interested in, educated us about the vehicle without talking-down to us, and walked us around introducing us to the Thompson staff, who equally welcomed us. The vehicle we were interested in had an offer on it, so we had to wait and see if that went-through, or the vehicle would be available. We weren't sure when we left if we'd get that vehicle, but we knew we wanted to do business with Thompson Toyota. Thompson Toyota is first dealer to give me an actual trade-in figure based on my vehicle description and pictures, none of that "We can't really tell you without seeing the vehicle". Tim Earles worked tirelessly, and exchanged emails with me several times a day, getting me information, details for auto I was interested in, "running financial numbers", etc. We exchanged dozens of emails, I sent pics of vehicles from the internet with options I was interested in, and asked Tim for his honest opinion, which he provided without bias. It wasn't until all questions were answered, financial details had been worked out, that we realized Tim did not have our phone number, Tim placed one call to us, to get deposit to hold vehicle - that was it !!! Tim worked harder for me than he did the dealership (don't tell his boss) !!! Although we had to wait couple extra days to take delivery (Tim wanted "perfection" with prep, detailing, options installation), it was well worth. Day of delivery, Thompson even provided lunch !!! Only regret is Thompson is not closer, so I could occasionally stop by for service, detailing, and say hello to new friends !!! Recommendations don't come easily from me, this one does !!! Thanks Tim, Thompson Staff, for great experience, and new relationship !!!
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