"New car purchases"
I have bought 2 cars from Thompson and everyone from the sales to service team have been nothing less than stellar. I highly recommend this dealership!
""Very Positive Experience!""
- T Buzitsky
We went to Thompson to look into purchasing a Rav 4. The sales consultant who introduced himself to us was Tim Earles. Right from the very beginning, Tim was friendly, very personable and genuinely seemed interested in helping us. He asked us questions about what features we would be most interested in and was a great listener! He suggested the Rav 4 XLE and we took one for a test drive. It was exactly what we were looking for! Tim took a lot of time explaining all of the safety features and technology that the Rav 4 offers. He was extremely knowledgeable! We never felt pressured or hurried to make a decision. Once we decided on the XLE, which didn't take long because we loved it, the rest of the process of finalizing the deal was extremely positive. We felt very comfortable with Tim! We trusted him and he honestly made the experience fun! This is the fourth new Toyota we have purchased from Thompson's and we never have had a bad experience. We have always taken our vehicles there for service and routine maintenance. We can't say enough good things about the service department. We have always felt that customer service and satisfaction is a priority at Thompson. Thank you Tim! We are enjoying and having fun driving our Rav 4. So grateful to you for making that happen. Looking forward to working with you again in the future.
"Great experience, great car"
We went in to look at a used Honda Pilot back in March of 2016 (sorry this review is late!). Our salesman was Tim Earles, who was highly recommended from a friend. We would not have thought to go to Thompson without this recommendation (we thought we wanted a Pilot and didn't put thought into any other SUVs). Tim was fantastic from the very beginning. We went for a test drive in the Pilot and there was something we weren't crazy over - he didn't pressure us, just accepted that we didn't like it and then waited for us to suggest what we wanted next. We didn't want to just leave - Toyota is such a great brand, why were we only interested in Honda?! So we asked to look at used Highlanders. We ended up really liking one, but went home to think about it. The next morning we decided we wanted a new Highlander, so I called up Tim and let him know. Not once had Tim ever tried to push a new Highlander on us. He let us lead and only make decisions we were extremely comfortable with. So, the following day or two he guided us through the purchase of a new Highlander that was only about $2k more than the used one we had been interested in. We highly recommend Tim as a salesman. We have already talked about going back for all future SUVs and would go to Tim first.
Quality of SUV... better than we expected by a long shot. We bought a beige interior, something that made me nervous, and it's been upholding very well. Stains come right off and even our toddler hasn't been able to stain it. We love how it rides, and the gas mileage is better than the Pilot. AWD, third row of seats, not sure what more you can ask for. Won't ever look for another dealer. The price was better than we expected as well (of course it depends on the package you want).
Service... every time we've taken it in (only once or twice for regular maintenance), it has been a joyful experience. My husband brings work and sits in the awesome waiting area. You feel like a client here, not a customer. Car has been in perfect condition after all work. My husband loves that they wash your car after all service.