Thompson Toyota

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Thompson Toyota:
My family and I have been using Thompson for as long as I can remember, Always pleasant to deal with. The service has always been first rate. I actually enjoy going there. Thanks you!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Thompson Toyota:
The arrogance was appalling. My family (wife, 3 kids) and I wanted to buy a Sienna. We test drove and researched options. We were quoted the MSRP. When I asked about negotiating, salesman told me "we have enough buyers of these that we don't need to negotiate". We ended up buying the exact Sienna we wanted (was built to order and delivered in 6 weeks) at negotiated price from another dealership. We even get it serviced (except for warranty service) elsewhere due to the 'tude.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Thompson Toyota:
I own a $56K Toyota, but trust me, you'd never know it - I get much better care from the local Midas (no, there's no "Free" valet from the other guys - but if you believe the valet is free, check you bill; you're a perfect candidate for the "free" TV offered at a time-share). I can't remember my anniversary, let alone the color of my "TEAM," why do they keep asking me that question - and why do I have to see the same mechanic, his schedule is messed-up because he works late on other days! Overall, if you like expensive service and a grumpy staff (with decent coffee and a "free" valet), this is the place for you ... at least the boys over at Honda wash my car when they charge me $400 for a wiper blade. Too bad the multi-color service team doesn't run like my Toyota. I gotta say, though, that the parts "team" (monochrome) has always been great - they can't help it that a Toyota OEM screw to tighten my mirror is $199.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Thompson Toyota:
I've been going to this dealer for 12 years. The service has been as<br>close to perfect as human beings can get. Making an appointment is easy. Only twice in 12 years was the service not perfect and both times they went far above and beyond what they needed to do in order to make it right (without causing me one minute of stress in the<br>process).

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