I purchased a 2014 Prius Plug-in at Thompson's because they aren't available in Colorado. I was told over the phone that I could drive it off the lot and not pay CA sales tax. When I arrived at Thompson's, I signed all the paperwork and was prepared to spend a long weekend enjoying the Sierra Nevadas. Unfortunately, as soon as the sale was over, I was told I could not take possession of the car in California and that I would have to ride (in my new car) while someone else drove it to Nevada. At that point I felt entrapped in the sale (and stranded in California). I asked if I could drive the car, but was declined due to the chauffeur not feeling comfortable. Instead, I was able to feel uncomfortable by the reckless, aggressive driving up the mountains to Lake Tahoe that ultimately left me feeling sick.. I was concerned about breaking in the car properly and when I expressed my concern on multiple occasions, I was told "There isn't a break in period on new cars". After all of this, the driver took a personal call on their cell without bluetooth for over 5 minutes. Sick, frustrated and concerned all within the first 70 miles of the new car experience.
Once I returned home, I was surprised to see there IS a break in procedure explicitly detailed in the manual. All of the recommended procedures were broken in the first drive up to Tahoe by the Thompson's employee even after I had asked for them to drive the car gently.
I called Thompson's immediately and they said all I needed to do was get an oil change. I then escalated this issue to Toyota Corp. who told me that someone from Thompson's would reach out to me with 48 hours. It has been a week now and I have not been contacted.
This dealership will promise you the world.. until the sale is completed. Pay the extra 100-500 dollars at a reputable dealer. I would not advise anyone to do business with Thompson's.
I Recommend This Dealer:
Adam Bennett, Lance Stahlman, Tony Biondi
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