Elbell
12/29/2008 5:26:12 PM
Overall Rating: 4.6
Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review of Thoroughbred Nissan:
This is the third car I have purchased from Thoroughbred and each time the experience has been great. They are a no pressure dealership with a relatively knowledgeable staff of sales people Tim especially is great to work with. We found a car that we liked with some very expensive after market wheels and my wife asked if we could get the standard wheels that come with the model we selected and they were more than agreeable to to this for us. As for their service department other that sometime having to bring the vehicle back for a part on order I have nothing bad to say about Thoroughbred. They stand behind what they repair which is more than I can say for some repair companies here in Tucson. I would recommend this dealership and there service department.
Share on Facebook
Was this review helpful to you? Yes | No
arondee
12/20/2008 12:23:02 PM
Overall Rating: 1.6
Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Thoroughbred Nissan:
I had a horrible experience with this dealership. The sales guy was great, very personable and patient. I can't remember his name but he wore a cowboy hat and had been at it for years. Quite a change from the other pushy dealerships in town. After some bargaining we decided to purchase a 2006 Nissan Xterra from them. The finance guy went over all of the payments, options, etc.. and after reviewing my credit report they gave me a 6.5% interest rate for the car. We signed all the papers, and drove home with our new car that night.
After a couple days of driving the car around town I got a call from the finance guy. They couldn't give me the 6.5% interest rate they promised so they needed me to come back in and void the contract we signed so they could give me a higher interest rate and payment! Needless to say I was a little angry. They asked if I minded if they checked with a couple extra banks to see if they could get a lower interest rate and I said sure. They still couldn't find me anything even close to 6.5% so I went back in, handed them the keys and left the car. I ended up purchasing the same car with a few more options for over $1500 less at Jim Click. A month later I was looking at getting a mortgage but when they pulled my credit report I found that this dealership had placed over 40 inquiries to different banks while looking for a line of credit for me and in the process my credit score had dropped over 100 points. I had to wait for the inquiries to clear before we could get a mortgage. Avoid this place at all costs!
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Thoroughbred Nissan
Added: 9/30/2009 6:23:24 PM
Most of the time, Dealers are forced to make snap credit decisions while provided with limited information while the banks are closed. Dealerships are often at a disadvantage when they quote interest rates based purely on reviewing a client’s credit history. Our Finance Staff and Sales Managers have years of experience determining what is the most lowest rate a customer will qualify for. But even with all of their experience there are still times when the Banks see things in a different light. We work as hard as possible to avoid these situations and sincerely apologies for the inconvienience this has caused.
Thoroughbred Nissan strives to make your experience as smooth and hassle free as possible and hope you will reconsider us when you are in the market once again.
belab
7/17/2008 2:28:45 PM
Overall Rating: 1.2
Reason for Visit: Service
I recommend this dealer: No
My Review of Thoroughbred Nissan:
We had a great buying experience but EVERY service experience has been a disaster. What they DON'T tell you is that many of the extras you buy WITH the car, they actually have installed by third parties so that none of those parts or work are covered in any of their warranties. Don't buy any of the extra warranties because they don't actually cover ANYTHING (I know from experience)!
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Thoroughbred Nissan
Added: 9/30/2009 6:59:11 PM
Your right that a factory extended warranty does not cover third party equipment. But factory warranties are great for covering potentially expensive repairs though. A simple A/C unit can cost upwards of $800! An engine can cost $5,000 or more! There are a variety of warranties as well, from simple power train policies to full mechanical coverage. But even the best policies though don't cover everything, such as wear and tear, brakes, clutches and the like. Warranties are designed to be like insurance and to help reduce your exposure, not to eliminate the exposure. I can understand your frustration and apologies for the aggravation it may have caused. It is our desire to under promises and over deliver and I can only hope that you will give us another opportunity when the need arises.
bradherbst1
3/6/2007 11:03:54 AM
Overall Rating: 1
Reason for Visit: Sales
I recommend this dealer: No
My Review of Thoroughbred Nissan:
Terrible used car salesmen. High pressure and no follow through. Very unprofessional staff and office. Used vehicles not in very good condition even though they are charging a premium. Door dents, scratches, and body part repaints. Buyer beware.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Thoroughbred Nissan
Added: 9/30/2009 7:18:35 PM
Thank you for your response and taking the time to help make us aware of this situation. Thoroughbred Nissan is a family owned and operated business. We have been serving the southwest since 1966 and pride ourselves in treating our clients like family. The situation you described is unacceptable and has been addressed. I trust that if you or your family offer us the opportunity to earn your business in the future you will be very pleased on how you are treated.
Thanks again and I hope this message finds you having a great day!
Vidlen3
3/18/2005 11:17:15 PM
Overall Rating: 4.8
Reason for Visit: Sales
I recommend this dealer: Yes
My Review of Thoroughbred Nissan:
I bought my 2005 Nissan Altima in January from Thoroughbred Nissan. After being treated like crap from Lawley Nissan in Sierra Vista, AZ., I found the car I wanted on the internet. I contacted the dealership and was offered what I thought was a fair price. I made the 1 hour drive, saw the car, and negotiated what I thought was a decent sale price. Compared to the crap Lawley tried to pull, Thoroughbred treated me fairly and with respect. The Finance Dept was the best experience I have ever had for a car sale. No pressure to buy any extras. Overall, this was a very good experience!
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Thoroughbred Nissan
Added: 9/30/2009 7:23:48 PM
Thanks for the input. We're just trying to help the southwest get the best deals available, one customer at a time.
azdaleo
3/25/2004 12:53:02 PM
Overall Rating: 1
Reason for Visit: Sales
I recommend this dealer: No
My Review of Thoroughbred Nissan:
Went with the intention of buying a new Altima. Talked with a sales person, thought I was getting a good deal, started signing papers and then heard him utter "...and this one comes with the $850 Desert Package..." Apparently this "Desert Package" is $850 worth of paint protectant and Scotchguard. There's no paperwork to prove that it's been done, I've asked. I complained to two managers and got nowhere. I had an accident with the car about 6 months after I bought it and now two years later the new paint looks identical to the "protected" paint. Don't even bother talking to these people.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Thoroughbred Nissan
Added: 9/30/2009 8:01:41 PM
Thoroughbred Nissan does provide a product called "Thoroughguard" which is paint protectant, fabric sealant and undercoating. The undercoating is great at reducing road noise. The fabric sealant is perfect for protecting seats from staining due to drinks and such. The paint protectant is a polymer and is designed to bind with the paint and to make it a little more durable. The package has a value of $896 but was included in the negotiated purchase price. Thoroughbred Nissan is only trying to help protect your investment so that it can retain its value for as long as possible. The package really is a good deal, especially if it is included at no extra charge!
aronm
10/24/2003 5:25:37 PM
Overall Rating: 1
Reason for Visit: Service
I recommend this dealer: No
My Review of Thoroughbred Nissan:
You lend your name, you give your business, you get dinged!<br><br>I bought a new Nissan from these guys. Some idiot tore the spoiler off the back of my car. I thought "hey, the dealer was good to me. I can trust them to take care of me. I'll take it there to get the body work done." Well, the paint & body shop was not part of the dealer (although they share names, logos, property, and family tree). They forgot to order the brake light for the spoiler and tried to deliver the car back that way! Duh. They insisted no wrong doing and charged me for the light and labor to install because it wasn't on the estimate. While they were legally correct, they are customer STUPID. After a fight, I paid for the light and they intalled for free (5 minute job). <br><br>That fight included asking the manager of the Nissan dealer for help since they share names, logos, property, and family tree, and the dealer sends their paint/body work to them. They refused. So much for customer service. Like others who are myopic, they lost their share of $300,000 in car purchases since then over a $25 feud. Yes - it's that important to me. <br>
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Thoroughbred Nissan
Added: 9/30/2009 8:33:29 PM
Thoroughbred Nissan sits next door to a company called 'Thoroughbred Paint and Body'. Although they are next door to us, they are not affiliated with 'Thoroughbred Nissan'. I know it frustrated you when 'Thoroughbred Nissan' would not cover expenses incurred at 'Thoroughbred Paint and Body'. We do not endorse, recommend or affiliate with the body shop. We can not force the body shop to change their name nor to move. I regret the situation and I wish there was a better resolution. Hopefully over time you will reconsider and separate the two, despite the similar names.
Thank you for your input, and I hope this message finds you having a great day!