Tischer Acura

Reason for Visit: Service

I recommend this dealer: No

My Review of Tischer Acura:
I bought a used Acura RSX from the dealership with an extended warranty plan. The overall experience of buying the car went well, but right before the warranty expired I brought the car in for a problem with the exhaust system - they claimed they fixed it under the warranty - but a couple weeks later after warranty expired the problem become much worse because it wasn't fixed right the first time. I ended up having to have the work done somewhere else and it cost a lot of money in the end because they did not do the work correctly the first time. Also, the car was sold to me with out a key for the wheel locks - so I was not able to change my flat tire. They refused to admit in both cases that they were in the wrong. Overall they are highly unprofessional and have bad customer service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tischer Acura:
I TOOK MY CAR FOR REGULAR OIL CHANGE AND TIRE ROTATION I WAS TOLD I NEEDED FRONT BRAKES WHICH I AGREED AND PAIN 470.00 AFTER 3HRS OF WAITING TIME WITH 3AND 5YR OLDS. I HAD PURCHASED A BRACELATE FOR MY HUSBAND FOR OUR ANNIVERSARY AND FATHERS DAY MIND YOU. WHEN I GOT HOME I WANTED TO WRAP THE GIFT WITH MY 5YR OLD OLNY TO NOTICE THERE WAS NO BRACELATE. THIS BRACELATE WAS IN 4DIFFERENT THINGS SOMEONE WENT THROUGH MY STUFF AT THIS TOP OF THE LINE ACURA DEALERSHIP AND DECIDED TO TAKE THE BRACELATE AND PUT EVERYTHING BACK LIKE IT WAS. NOW I NEVER LEFT MY CAR FROM THE TIME I BOUGHT THE BRACELATE TO THE TIME I GAVE MY CAR TO THE DEALERSHIP. WENT BACK TO SPEAK WITH THE MANAGER AND THEY ARE ACTING LIKE I AM MAKING UP A STORY I WOULD CALL POLICE AND GO THROUGH ALL THIS DRAMA FOR 315.00 DOLLARS I MADE UP. PLEEAASS. ANY HOW I HAVE BEEN THEIR CUSTEMOR SINCE 2004 WHEN I BOUGHT MY MDX 2004 SINCE THEN I NEVER HAD ISSUES WITH THEM NOW WITH THIS MATTER I AM UPSET. THEY WERE NEVER FRIENDLY BUT THE QUALITY OF WORK AND THE FACT THAT IS 10MIN FROM MY HOUSE KEPT ME GOING. BUT I DON'T UNDERSTAND HOW I CAN BE A PREFERED CUSTEMOR ONE MINUTE WHEN THEY ARE GETTING THEIR MONEY BUT BE A STORY MAKER AT THE OTHER. BY THE WAY THEIR STATEMENT ON EVERYTHING IS THAT EVERY EMPLOYEE STANDS BEHIND THE NAME ACURA. THEY ARE UP TO NOW REFUSING TO ACCEPT THEIR FAULT OR EVEN LEAN A EAR DOWN TO LISTEN. THIS IS NOT TOLERABLE IF I KNEW I WAS DEALING WITH JON DOE FROM JUNK YARD I WOULD PUT UP AN EYE I THOUGHT THIS WAS PROFESSIONAL ENVIRONMENT WHERE SUCH THINGS ARE NOT ACCEPTED..

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tischer Acura:
The overall process was good. I wish I would have gotten a little better of a price but I was pleased. The salesman was good to work with (Malcom Stevens). He made the difference in the sale.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Tischer Acura:
This was by far the worst car buying experience I have ever had. The slicked back blonde haired sales manager (formerly of Toyota) made up things that meant my trade in was only worth half what everyone else offered me, and tried to charge me 3K over retail for the used Pathfinder I was looking at to start the negotiating process. When I tried to leave I had to take out my cell phone to prepare to call the police because they would not immediately return my key to my "trade-in" car until I was ready to negotiate. Its really a shame too because they cater to many of our hard working military with several Army and Naval stations nearby.

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