Titus-Will Chevrolet GMC Cadillac

Was interested in a Mustang for sale after calling them. They quoted me at 14K, said I needed to think about it and come back later. That same night I went to Car gurus and noticed that it was listed for 11 They quoted me at 14K, said I needed to think about it and come back later. That same night I went to Car gurus and noticed that it was listed for 11k. Went back the next day and stated that this was listed at 11k and would be more than happy to work something out. They had said that this was an error and they can only sell to me for 14k. I had once again stated that if they can make it happen for 11k I would be happy to make the sale, if not, I would need to walk. I was then told "Then walk" very rudely. So I did. I have since purchased a car, but opened Car Gurus and have noticed that this price was not an error and is still listed at 11k on their website and on gurus. Avoid this place if possible. More

The car advertised was not for sale. Demo unit unable to sell at any price. Demo unit unable to sell at any price. More

Beware - sales person convinces you to put a deposit on the car to hold it, as others are interested. Great! Was not informed that meant a 24 hr hold only. Told “ could make it work Sat. “ when discussing the car to hold it, as others are interested. Great! Was not informed that meant a 24 hr hold only. Told “ could make it work Sat. “ when discussing ability to make it 70 miles on a Friday night, which made me believe it was being held for me. When you can’t get to the bank on Friday to get your title, before 5pm, have cash ready to go, but also can’t make it to Olympia (2.5 hrs in traffic before 7pm) on a Friday holiday weekend…. (Some people have work commitments) They refund your deposit because we couldn’t make it in to buy within 24 hrs, and text you that they tried to call. (Everyone else call made it through). Must of decided the others interested, was a preferred customer! More

Worst buying experience ever with a dealership ! They under priced my trade in and way over priced the car I was looking to buy. Was told by salesman that I was not allowed to negotiate both figure They under priced my trade in and way over priced the car I was looking to buy. Was told by salesman that I was not allowed to negotiate both figures only one. They also had added $800 for Gap Insurance we did not even discuss and $700 for some GPS Tracking device they said they add to all cars and I had no choice but to buy. Unbelievable. I left feeling like I was being taken advantage of by the salesman and his manager! Will never return to this dealership! More

kind of place that will take your vehicle in for service and won't call you or give you an update for over a month and a half...and then don't even check the vehicle before you pick it up! Our Buick was i and won't call you or give you an update for over a month and a half...and then don't even check the vehicle before you pick it up! Our Buick was in for service on the moon roof they failed to completely fix the first time, they allowed the waterlogged car to sit on the lot and mold very badly on the inside before working on it and tried to give it back to us without half of the interior installed and completely full of mold everywhere all because Misha couldn't do her job and check the car before we got there.. they kept it and it took over a week to get them to clean it and detail it... of course all the small details were overlooked and while the car appears clean the seat belt straps are still molded and stained and the headliner still has discoloration. They take no accountability for their poor workmanship and lack of communication, Misha made it very clear that her vacation was more important than my vehicle in her possession. Mechanics did work but if one looks at the details we see damage and poorly done work. Overall we are very disappointed with treatment and work quality after our family buying 3 vehicles from them we will all be taking our business elsewhere. Tyler in sales is the guy that'll lie to you right off the bat and Misha sets a very low bar for quality as a service writer. More

I would like to update my previous review. We had a complication with our Tahoe order do to this crazy market and the lengthy order time for the vehicle. Titus-Will came through in the end even though complication with our Tahoe order do to this crazy market and the lengthy order time for the vehicle. Titus-Will came through in the end even though they basically could have sold the vehicle to someone else for $5,000 more. Thank you for your commitment to customer satisfaction. I would happily recommend Titus-Will to all my friends and family. More

My experience with Titus-Will Chevrolet was very frustrating and left a sour taste in my mouth. In March/April of 2021 we went in to order a Chevy Tahoe z-71. We agreed to pricing at MSRP and were a frustrating and left a sour taste in my mouth. In March/April of 2021 we went in to order a Chevy Tahoe z-71. We agreed to pricing at MSRP and were advised due to part constraints, they weren't sure when Chevy would accept the order for production. "Could be 2 weeks, two months or longer." 9 months later, Chevy still hadn't accepted the order. Titus-Will has no control over that but could have been more upfront with the timeline. My bigger issue is now 9 months down the road they advised me they were adding an additional $5K dealership markup. What!? We already had agreed on pricing. They were willing to drop it to $3K but told me they could sell the vehicle almost immediately to someone else with the full markup so they wouldn't drop it. Thanks but no thanks. I know markups are expected in the current market but to slap it on after we agreed on the price and after waiting 9 months....thats low. More

Felt response time could have been more timely; salesperson didn't seem to have much experience. Due to lack of timely response, I made a purchase elsewhere. salesperson didn't seem to have much experience. Due to lack of timely response, I made a purchase elsewhere. More

The on line service booking through the GM app is a total mess. After the fact I received a call from their service dept. saying that on line is for Oil Changes only, even though the confirmation email from mess. After the fact I received a call from their service dept. saying that on line is for Oil Changes only, even though the confirmation email from GM showed Emission issue. They lead you to believe that they have service appointments available in a few days while in reality the are booked out over a month! Either they are a very small service dept or there is a severe lack of tecnitions that want to work there. More