***Update - Shannon, the service manager was very concerned. Called me and refunded me for the diagnostic fees. He seemed very genuine and made things right for me. I appreciated the prompt follow up and he obviously cares about the clients.
Where do I start. My wife and I are not "car people" and we left feeling completely taken advantage of.
Her car died Monday and we had it towed here. Just from googling she thought it may be the electronic throttle body which there had been a recall on. We had it towed to Titus Will that day. They called to let her know she needed a new serpentine belt. Said it couldn't be driven without it. We bit the bullet and told them to go for it when they were addressing the recalls. I still don't believe it need the new belt.
We get there to pay on Friday and they had tacked on a diagnostic fee. We payed our bill and they went to pull the car around.
All is well, just get the car and get on with our lives...or not. They let us know it won't start now. After they looked into it they said they forgot to put the new serpentine belt in. On the bill it said it was missing when it showed up...
We figured, honest mistake. It's the dealer so it must be the best, albeit expensive.
I needed a transmission service as I was closing in on 50k so scheduled it and asked to have it checked for recalls and them fixed as well. I also had a slight intermittent squeak noise. I asked them to see if I needed brakes and quote me if I did.
Fast forward to Tuesday. I drop my truck off and after nearly two hours waiting for the shuttle I took an Uber. At least it was all getting done.
I get a call saying I need rear brakes, e-brake actuators on both sides, spark plug service, injections and induction service, coolant flush and fill. I get pricing and had them do the coolant but figured I better get a second opinion on the rest.
I Uber back to avoid dealing with their "courtesy" shuttle.
They were done with the work, but had forgotten the recall and wanted to setup a time so I did, begrudgingly.
Once in my truck, I find the little squeak had turned into a very loud grinding/scraping noise that was constant.
Turns out the pads have 6mm or ~50% life, needed a new $85 e-brake pedal and everything else checked out well. Rotors were rusty but not needing replacement and had no evidence they had even been take off and checked. The new grinding noise was from someone prying on the backing plate, all while telling me I'd better hurry as it was unsafe. All said and done the $1400+ they wanted to charge me was $268.
I would not wish this place on my enemies, they put on a nice smile, constantly try to set you up on their loyalty program all while creating more problems than you show up with. Stupid or liars, not sure what's worse.
The silver lining is I have found an awesome place I can trust to take our cars going forward. We will also not be buying our new car from these snake oil salesmen.